MTN – Western Union
 MTN BackUp
 MTN Xtra Time
 MTN Mobile Plans
 MTN SIM Card Registration
 MTN Internet
MTN MobileMoney
 BlackBerry
 MTN 1-4-1 Loyalty
 GmailSMS
 MTN Freedom
 
Frequently asked questions
Can I buy airtime through MTN MobileMoney if I’m out of the country?

Yes, as long as there is a MobileMoney value in your account and you have Roaming activated on your line.

Can I top-up or purchase MTN airtime if I am a Pay Monthly customer?

Pay Monthly - talkTime customers can only top-up or purchase airtime for other customers with MTN PayAsYouGo Mobile Accounts, but not their own Pay Monthly account.

Can I use MTN MobileMoney if my line is expired?

No, you cannot use MTN MobileMoney with an expired line, since MTN MobileMoney is dependent on active lines.

Can I use my MTN airtime to top-up my MTN MobileMoney account?

No, your MTN MobileMoney account is completely separate from your MTN mobile account. Therefore does not allow the substitution of airtime into a MobileMoney value. However you can use your MobileMoney account to buy MTN airtime for your own or another MTN number.

What more can I do with MTN Mobile Money
  • You can use your mobile money to buy airtime for yourself or another on MTN
  • You can send money to any mobile user on any local network
  • You can receive money on your mobile phone
  • You use mobile money as your wallet to carry/keep your money
Do I need to have a minimum amount in my MTN MobileMoney account?

No, you can have a minimum of UGX 0 and a maximum of UGX 50,000,000 at anytime.

Which is my Smart Card number?
DSTV provides you two numbers:
  • Customer Account number (8 digits)
  • Smart Card number (11 digits)
To pay your bill enter the 11 digit number
How do I confirm the price of DStv bouquet I want to pay for?
 
By dialing onto the MTN Menu: *160*3*2*1#
How long does it take for my service to be reconnected?
 
Reconnection is immediate and real-time, as long as your decoder is powered on and you are paying a renewal for the same bouquet as the previous month.
What do I do if my service is not immediately reconnected?
 
Contact DStv Support on 0312 245 245
What do I do if I do not have the pay bill option on my menu?
 
Make sure you are a Mobile Money registered customer and have upgraded your SIM card. If so call helpline on 122 and your menu will be activated within 24 hrs
How do I pay my DSTV bill?


1.     Go to the MTN Menu in your phone menu
2.     Select Pay Bill
3.     Select DStv
4.     Enter your DStv smart card number
5.     Enter the amount for the bouquet you are paying for
6.     Enter your MTN Mobile Money PIN
Does MTN MobileMoney work across local networks?

Yes, as a registered customer you can send money to another mobile user's phone on another local network (Zain, UTL, Orange or Warid). Although MTN MobileMoney features are only available to MTN registered customers only.

Do I need to pay any service charges for having a MTN MobileMoney account?

No, your MTN MobileMoney is free of service charge, but you will have to pay a charge for transactions (sending and withdrawing) carried out at a minimal fee. See the MTN MobileMoney rates.

How many times can I change my MTN MobileMoney PIN?

Currently, there is no limit to the number of times you can change your MTN MobileMoney PIN.

How safe is my money?

If registered your money is safe since every transaction requires identification in form of a secret PIN. This is enhanced by use of a verification code for any message from MTN MobileMoney.

I already have a bank account; can I access it using MTN MobileMoney?

No, your MobileMoney account is separate from your bank account.

I received a verification code and my welcome message, but the MTN MobileMoney transacting MENU has not come through?

Go to MTN Menu applet in your phone menu, select Mobile Money, select Registration and follow the prompts. Once you have successfully obtained a PIN, the Menu will flip over from the registration menu to the transacting menu. In the unlikely event that this doesn’t work call customer service on 123 for PAYG and 121 for Pay Monthly.

Is a photocopy of my Passport or ID sufficient to register or do cash transactions at an Agent?

No. You will need to present your original Passport or any of the Identification listed here.

Is it possible to top-up airtime for unregistered users using MTN MobileMoney?

Yes, you can top-up or purchase MTN airtime for any MTN PAYG number through your MobileMoney account.

What charges apply when paying for DStv through Mobile Money?

 Transaction

Fee

 Up to 125,000 

400

 125,001 to 250,000 

700

Currency: Uganda shillings (UGX)

What do I do in case of a wrong transfer?

Call the MTN MobileMoney helpline, on 122 toll-free or through your MobileMoney MENU, immediately in light of this discovery.

What happens if I do not get an SMS from MTN MobileMoney confirming the transaction?

On occasion there is a delay in receiving your SMS confirmation from MTN MobileMoney, if this happens contact MTN Customer Service helpline on 122 or through the MobileMoney MENU.

What happens if I lose my SIM?

Call customer service helpline 123 for PAYG or 121 for Pay Monthly to have your Mobile Account suspended. This action automatically suspends your MobileMoney account as well. Once your account is in suspension it will not be accessible to anyone, thus securing any funds you have in the account.

Now proceed to get a new SIM card and also a SIM Swap to retain your original mobile number and activate your new SIM.

Once your line is active, you will then need to call customer services on 122 to activate your MTN MobileMoney account, enabling you access to the MobileMoney Menu, features and most importantly your funds on the account.

What is the difference between a registered MTN MobileMoney customer and an unregistered customer?

A MTN MobileMoney registered customer’s SIM card has the full MobileMoney MENU and is able to carry out all the service features. While an unregistered customer can only go to an agent to withdraw the cash sent to him/her, but cannot carry out other MobileMoney transactions.