FAQs
 Legal
   Disclaimer
   Privacy Policy
Terminology

MTN Xtra Time – Terms & Conditions


  1. Eligibility

    • This service is available for MTN Prepaid Customers only.
    • Customers will access the service by dialling *146# every time they wish to borrow airtime.
    • Eligible Customers must have been on the MTN network for the past at least 6 months.
    • Eligible Customer must have used their SIM card at least once within the past 90 days. 
    • To access the Xtra Time credit, the customer’s airtime balance must be less than or equal to 239/-.
    • Prepaid roaming subscribers will have access to the service, and will have their next recharge reduced by the amount owed.
  2. Conditions

    • The borrowed airtime shall be deducted from the customer’s account on their next Pay as you go airtime loading.
    • The credit available is either 500/-, 1,000/-, or 1,500/- maximum.
    • To access 500/- and 1,000/- credit airtime, the customer must have consistently loaded and used airtime worth at least 10,000/- over the past 6 months.
    • To access 1,500/-credit airtime, the customer must have consistently loaded and used airtime worth at least 15,000/- over the past 6 months.
    • The customer shall be charged a fee of 10% off of their Xtra Time credit received. Hence for ever 500/- credit, the customer shall effectively have calling credit of 450/-, for every 1,000 credit, the customer shall effectively have calling credit of 900/-, for every 1,500 credit, the customer shall effectively have calling credit of 1,350/-.
    • The Customer cannot borrow any additional airtime until the current airtime debt has been paid back.
    • The Xtra Time credit does not have an expiry usage date. It can be used at any time when the customer wishes to use it.
    • The customer can use Xtra Time credit to call both MTN and Non-MTN lines.
    • The customer cannot transfer the borrowed Xtra Time credit using MTN Me2U.
    • The customer qualifies for their active bonuses e.g. Cash Back, 141, etc. with their Xtra Time Credit.
    • Customers shall check for their Xtra Time Credit balance using the code *146*4#
    • MTN reserves the right to amend these Terms and Conditions at any time.