SIM Swap

Reasons for a SIM swap:

•   SIM card has been stolen
•   SIM card is lost
•   Wrong PUK number entry locking phone and the SIM card is rejected
•   Mishandling of the SIM card
•   Requiring upgrade of SIM card (16k or 32k card to a 64k)

Getting a SIM swap:
Visit any MTN Service Centre, Connect Store or Dealer Outlet to get a SIM swap.
To successfully activate your SIM card, you will have to provide some specific detail to verify ownership, as any of the following:

FOR PayAsYouGo
•   Your MTN Mobile Number

•   Valid Identification

•   Original Starter Pack

•   Original Receipt

•   A Referenced Police Letter

FOR Corporate Top Up

•   Your MTN Mobile Number

•   Valid Identification

•   Official Company Letter request for swap with employees’ details

FOR Pay Monthly
•   Your MTN Mobile Number

•   Valid Identification

•   Official Company Letter request for swap with employees’ details (Corporate Customers)

•   Letter stating request for swap (Individual Customers)

In the event of not being able provide any of the above details you will be asked some verification questions; as the follows:
•   Your MTN Mobile Number

•   Your First & Last Names

•   The Date and Amount on Last Recharge

•   Your Mobile Package

•   3 most Frequently Called Numbers

•   Your Hometown

Once your provided information is confirmed, you will then be handed a new SIM card and a successful activation will be completed after a period of no more than 1 hour, with an SMS notification sent to you.
Benefits of a SIM swap:
•   Allows you to keep your same mobile number

•   No loss of contacts, business cards and any other information on your old SIM card (upgrades ONLY)
How much does it Cost?
UGX1,500 for PAYG and FREE for Pay Monthly.