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My Account

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Overview

Check Balance:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Check Balance
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Request Mini Statement:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Request Mini Statement
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Change PIN:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Change PIN
  • Step 4: Follow Prompts

Change Manage Your list of Favourites:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Manage List of Favourites
  • Step 4: Follow Prompts

Change Language:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Manage List of Favourites
  • Step 4: Follow Prompts

Cost

Troubleshooting

Check Balance:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Check Balance
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Request Mini Statement:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Request Mini Statement
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Change PIN:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Change PIN
  • Step 4: Follow Prompts

Change Manage Your list of Favourites:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Manage List of Favourites
  • Step 4: Follow Prompts

Change Language:

  • Step 1: Dial *165#
  • Step 2: Select My Account
  • Step 3: Select Manage List of Favourites
  • Step 4: Follow Prompts