Withdrawing Money

We currently have over 20,000 MTN MobileMoney Agents countrywide ensuring you can withdraw money wherever you are. Further, it is pos​sible for both registered Mobile Money users and Non Registered Mobile Money users to withdraw money.​​​ ​

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Overview

    Registered Mobile Money User (i.e. Someone who has activated Mobile Money)
  • Step 1: Visit any Mobile Money agent in your area
  • Step 2: Give the agent your Phone number & Advise the amount you would like to withdraw
  • Step 3: The agent will initiate the withdrawal
  • Step 4: Both you and the agent will receive a withdraw confirmation message
  • Step 5: Agent will give you cash equal to the amount withdrawn
  • Step 6: The agent will give you cash equal to the amount withdrawn
    Non Registered Mobile Money User ( i.e. someone who has not registered yet for mobile money)
  • Step 1: The Person sending you Mobile Money must have shared with you the Token ID & Secret code before you go to withdraw
  • Step 2: Visit any Mobile Money agent in your area
  • Step 3: Present a copy of ID to the Mobile Money agent. Any of these options is acceptable (any of the following will do: Passport, Drivers licence, Government ID,Tax Certificate, Voters Card, Company ID, LC Certificate)
  • Step 4: Give the agent your Phone number, Token Id & Advise the amount you would like to withdraw
  • Step 5: Personally input the secret code into the agents phone
  • Step 6: Agent will give you cash equal to the amount withdrawn​

  • ATM Withdrawal: O​n the phone:

    • Step 1: Dial *165#
    • Step 2: Select Financial Services
    • Step 3: Select ATM Cashout
    • Step 4: Generate a TIN
    • Step 5: Enter your Mobile Money PIN
    • Step 6: You will receive a Cash TIN
    • Step 7: Find nearest Craneback or Interswitch ATM & use TIN to complete Cashout

    Note: The TIN Code is only valid for 10 Minutes.

    At the ATM Machine:

    • Step 1: Wait or press any button for the Mobile money interface to appear on the screen.
    • Step 2: Select Mobile Money
    • Step 3: Select MTN Mobile Money
    • Step 4: Enter your Phone number
    • Step 5: Enter the Amount you wish to withdraw
    • Step 6: Enter the TIN Code which was sent to you on your phone
    • Step 7: Choose whether or not you require a receipt for your withdraw, then Press OK.
    • Step 8: The Machine will then dispense the cash and the receipt (if requested).
    • Step 9: You will also receive a message on your phone confirming the transaction.​

Cost

Troubleshooting

    Registered Mobile Money User (i.e. Someone who has activated Mobile Money)
  • Step 1: Visit any Mobile Money agent in your area
  • Step 2: Give the agent your Phone number & Advise the amount you would like to withdraw
  • Step 3: The agent will initiate the withdrawal
  • Step 4: Both you and the agent will receive a withdraw confirmation message
  • Step 5: Agent will give you cash equal to the amount withdrawn
  • Step 6: The agent will give you cash equal to the amount withdrawn
    Non Registered Mobile Money User ( i.e. someone who has not registered yet for mobile money)
  • Step 1: The Person sending you Mobile Money must have shared with you the Token ID & Secret code before you go to withdraw
  • Step 2: Visit any Mobile Money agent in your area
  • Step 3: Present a copy of ID to the Mobile Money agent. Any of these options is acceptable (any of the following will do: Passport, Drivers licence, Government ID,Tax Certificate, Voters Card, Company ID, LC Certificate)
  • Step 4: Give the agent your Phone number, Token Id & Advise the amount you would like to withdraw
  • Step 5: Personally input the secret code into the agents phone
  • Step 6: Agent will give you cash equal to the amount withdrawn​

  • ATM Withdrawal: O​n the phone:

    • Step 1: Dial *165#
    • Step 2: Select Financial Services
    • Step 3: Select ATM Cashout
    • Step 4: Generate a TIN
    • Step 5: Enter your Mobile Money PIN
    • Step 6: You will receive a Cash TIN
    • Step 7: Find nearest Craneback or Interswitch ATM & use TIN to complete Cashout

    Note: The TIN Code is only valid for 10 Minutes.

    At the ATM Machine:

    • Step 1: Wait or press any button for the Mobile money interface to appear on the screen.
    • Step 2: Select Mobile Money
    • Step 3: Select MTN Mobile Money
    • Step 4: Enter your Phone number
    • Step 5: Enter the Amount you wish to withdraw
    • Step 6: Enter the TIN Code which was sent to you on your phone
    • Step 7: Choose whether or not you require a receipt for your withdraw, then Press OK.
    • Step 8: The Machine will then dispense the cash and the receipt (if requested).
    • Step 9: You will also receive a message on your phone confirming the transaction.​