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We love having you as a customer and appreciate your continued support; to show you just how much, we have several ways of saying thank you!
This loyalty programme rewards PayAsYouGo customers with points for using MTN services.
For every 100/- you spend, you earn 1 point. Points can be exchanged for free voice minutes and SMS.
To join MTN 141, you must first register.
Dial *141# and then follow the onscreen prompts.
Talk more, even when you have no airtime, with MTN 141.
With MTN Cashback, the more you spend, the more free airtime you get. For every 20,000/- you spend on MTN services between Monday and Sunday, you will automatically get 4,000/- bonus airtime.
There is no activation required; we will automatically track your spending on MTN products and services.
Simply stay connected to earn FREE airtime.
Experience a world of exclusive benefits with MTN Elite and enjoy specially chosen deals and offers from MTN and selected lifestyle partners.
MTN Elite is a program designed for MTN’s top customers. MTN Elite is by invitation only and aims to recognize and reward our most valued and loyal customers. MTN Elite customers will receive a personalized card that entitles them to several benefits from MTN and from selected lifestyle partners
The MTN Elite rewards programme is by invitation only, and we will contact you when you qualify for membership.
A personal relationship manager
Every MTN Elite customer will be provided with a dedicated personal relationship manager. Your personal relationship manager is your key contact for any account assistance and questions.
On visiting any MTN Service Centre present your MTN Elite card to the floor manager for immediate, prioritised assistance.
We have also created a dedicated helpline for MTN Elite customers only, so in the unlikely event that your personal relationship manager can’t attend to your call immediately, please contact 125.
MTN Elite membership entitles you to a FREE MTN pre-selected phone or internet device every two years, which will usually be provided in April.
As an MTN Elite customer you will receive a thank you hamper from MTN each year.
You may purchase one phone or internet device per year at a 10% discount (maximum discount of UShs 150,000/-), and this offer applies to any equipment advertised on our website under MTN Shop.
Your personal relationship manager will facilitate this purchase for you.
In the unfortunate event of a lost, stolen or damaged phone, we will provide you with an emergency phone to use for two weeks.
Free phone repair
All our MTN Service Centres have in-store phone repair services, and we will pay for one repair service per year. The repair charge excludes parts.
Free SIM swap
Whether you require an upgrade to a micro or Nano SIM or you need to replace your SIM due to theft, loss or damage, simply present your MTN Elite card at any MTN Service Centrefor a free SIM swap.
We’re helping our valued MTN Elite customers enjoy the finer things in life with exclusive lifestyle offers and discounts.
As an MTN Elite customer, we understand that you appreciate the finer things in life, and that’s why we are introducing lifestyle partners to make your life a whole lot brighter.
Hotels and restaurants
Food and beverage offers apply when dining at the restaurant.
Situated in the heart of the Kampala, Haandi Restaurant provides you with Northern Indian frontier cuisine.
MTN Elite benefit:
7% discount on meals
1st Floor, Commercial Plaza, 7 Kampala Road Tel: +256414346283/4 Email:
Il Patio Restaurant
Situated in the internal garden of Mayfair Casino, this restaurant serves luncheons and dinners in the best Italian tradition with the best Italian wines.
10% discount on food only
Kisozi Close, Kyaggwe Road, Kampala Tel:+256414234983/258381 Email:
Kampala Serena Hotel
The Serena Hotel is an inspirational blend of 5-star polish where you can wine and dine at several restaurants.
5% discount on food at Lakes, Explorer and Pearl of Africa restaurants
10% discount on food for monthly dinner theme nights
10% discount on food
Kintu Road, Kampala Tel: +256414309000,+25631230900 Email:
This is regarded as one of the most exotic Indian restaurants in Kampala.
5% discount on à la carte menu
Acacia Avenue, Kololo, Kampala Tel: +256414233049
Lake Victoria Serena Resort
Styled to replicate the lines of a classically rustic Roman villa, this beautiful resort is the ideal weekend escape.
10% discount on full board weekend package for two at Lake View Serena Resort One child younger than 12 may share a room with the adults free.
Applicable Friday and Saturday nights OR Saturday and Sunday nights.
10% off half board weekend package
10% discount for membership at Lake Victoria Serena Resort Gymnasium and Spa
10% discount at the Citadel and Fusion restaurants at Lake Victoria Serena Resort
Lweza-Rigo Road, Off Entebbe Road Tel: +256417121000 Email:
Tamarai Thai Restaurant
The Tamarai is a Pan-Asian restaurant, tea bar and lounge offering Thai, Indonesian, Singaporean and Chinese dishes.
10% discount on bills incurred at the restaurant
Plot 14, Lower Kololo Terace, Kampala Tel: +256755794958,+256755794960 Email:
Décor and furniture
Nyumbani Décor specialises in indoor and outdoor furniture, home décor accessories, bath and bed linen, kitchenware and luxury lights.
15% to 20% discount on undiscounted items
Plot 7, 1st Street Industrial Area, Kampala Tel: +256312262216 Email:
Mbawo Timber Works
Mbawo Timber Works is a sister company to Nyumbani Décor, which deals in kitchen cabinets, doors and shop fittings, and office fit outs.
10% discount on selected items
Airlines and car rental
Kenya Airways is one of the best and most respected airline companies in Africa.
7% discount on airfare tickets purchased directly from Kenya Airways offices in Kampala
Jubilee Insurance Centre, Plot 14 Parliament Avenue, Kampala Tel: 256312367000 Email:
A leading global international airline company.
10% discount on travel to and from Europe
Rwenzori House, Plot Number 1, Lumumba Avenue, Kampala Tel: +256414234201/2-4232455 Email:
The presentation of your MTN Elite card is always required when making payment.
Please visit this page regularly for an up-to-date list of lifestyle partners and benefits.
1. What is MTN Elite?
This is an exclusive recognition and reward program made available to our valued and loyal customers.
2. How can I access MTN Elite?
MTN Elite is exclusive, limited and open to MTN customers upon invitation only.
3. What are the benefits of MTN Elite?
The benefits include a personal relationship manager, priority access at MTN Service Centres and Call Centres, free phones.
You will also enjoy special offers and discounts with our selected partners including hotels, restaurants, airlines and car rentals and more.
4. How do I access the benefits?
All members are issued with an MTN Elite card to be used for identification when accessing benefits both at MTN and with the partners.
5. Is the MTN Elite card a means of payment?
The MTN Elite card is for identification in order to access the MTN Elite benefits. It is not a debit or credit card. It is not a means of payment.
6. How long is my MTN Elite membership?
Your membership to MTN Elite is for a period of 2 years from the date that it is issued. At the end of the 2 year period members will have to qualify again as per the MTN Elite criteria.
7. Can I exchange the benefits given for something else?
The MTN Elite benefits cannot be exchanged for cash, prizes, credit or anything else.
8. Can I share or transfer my benefits to my friends and family?
MTN Elite benefits are exclusive to members only. They can't be transferred or shared.
These Terms and Conditions govern the contractual relationship between MTN and the MTN Subscriber ("MTN Elite Member") under the Program.
1. Membership to the Program is by invitation only. Members will be identified at the discretion of MTN.
2. A membership will be valid for a period of two (2) years from the date that membership is issued to the MTN Elite Member.
3. At the end of the membership term in 2 above, MTN Elite Members will have to qualify for membership renewal, as per MTN criteria. MTN will contact MTN Elite Members to confirm renewal of membership.
4. All MTN Elite benefits are applicable only during the validity period of the membership.
5. MTN Elite benefits apply to the holder of the membership and are not transferable to another MTN Subscriber, family member or third party.
6. MTN shall issue all MTN Elite Members with a card to be used for identification when accessing benefits both from MTN and its Partners.
Use of the MTN Elite card
1. The MTN Elite card: -
1.1 Is the property of MTN.
1.2 Does not constitute a means of payment.
1.3 Is not transferable and may only be utilized by the MTN Elite Member whose name and phone number are on the MTN Elite card.
1.4 May not be lent, or sold and shall be deemed personal to the MTN Elite Member.
2. The MTN Elite Member: -
2.1 Is responsible for all operations in relation to the MTN Elite card and will keep MTN indemnified for all acts and/or omissions of the MTN Elite Member relating to the MTN Elite card and/or the Program.
2.2 Shall respect these Terms and Conditions in order to be entitled to Program benefits.
2.3 Shall not commit fraud, or attempt any fraudulent act to obtain any benefit.
2.4 Shall if the MTN Elite card is lost or stolen, inform MTN immediately in writing.
3. In order to take advantage of Program benefits, the MTN Elite Member shall show his/her card to MTN or the MTN Elite Partner, allowing the latter to take note of the card number and a photocopy of the card, if required. The MTN Elite Member shall also provide a personal identification document to confirm his/her identity, where required to do so.
4. All benefits may not be sold, auctioned, bartered, brokered or purchased. Any benefits obtained in this manner by any person will be considered to have been fraudulently obtained and will be deemed void if transferred for cash, or other consideration.
5. All benefits are subject to availability and are not exchangeable for cash, prizes, credit or any other benefit.
6. All use of the MTN Elite card shall be subject to any terms and conditions stipulated by the MTN Elite Partner.
Use of MTN Elite benefits
1 Participation in the Program, or use of the benefits implies the explicit and unconditional acceptance of these Terms and Conditions by the MTN Elite Member. These Terms and Conditions supersede any previous communication, agreement and/or understanding of whatever nature on the subject.
2 MTN is in no way the provider of the MTN Elite Partner services and/or products under the Program and will not be responsible for the fitness of purpose, quality, substance, or any other aspect of any products and/or services offered by the MTN Elite Partner under the Program, or in any other manner.
3 The MTN Elite Member by taking benefit of any services and/or products under the Program, agrees to indemnify MTN, its Directors, employees and/or agents, against any claim of any nature, whether for loss, or damages, direct or indirect, arising out of, or pursuant to the implementation of the Program.
4 The MTN Elite Member by taking benefit of any services and/or products under the Program, agrees to indemnify MTN, its Directors, employees and/or agents, against any claim as a result of termination, withdrawal, cancellation and/or amendment of any benefits, or the Program.
1 MTN reserves the right to add, modify, terminate, or delete in whole, or in part, these Terms and Conditions, or any other aspect relating to the Program, including the Program period, at any time, at its discretion, without notice, or prior communication.
2 If the MTN Elite Member continues to utilize the card after the above mentioned alterations, or changes, he/she is deemed to have accepted any such alterations.
3 If the MTN Elite Member does not accept the altered and/amended Terms and Conditions and/or Program, he/she may terminate his/her participation in the Program by returning the card to MTN with a written withdrawal.
4 MTN reserves the right to add, modify, or delete any benefit, product, service, feature, or the Program structure at any time, at its discretion and without notice.
1 All information and details related to the MTN Elite Program, in particular with respect to additional services provided by an MTN Elite Partner and conditions related thereto, shall be communicated to the MTN Elite Member through the MTN Elite brochure, on the MTN website at www.mtn.co.ug/EliteProgram.
2 An MTN Elite Member will be provided with all information related to the MTN Elite Program by MTN, on an ongoing basis, which shall include but not be limited to Program service messages and messages from MTN Elite Partners.
3 MTN will communicate to MTN Elite Members using any channel deemed appropriate including but not limited to SMS and Email.
Suspension, Cancellation, Termination or Withdrawal of the MTN Elite card
1. Any MTN Elite Member who commits acts of misconduct, engages in fraud, abuses MTN Elite benefits and/or fails to adhere to these Terms and Conditions will have his/her membership terminated. All of his/her benefits and privileges shall cease forthwith and the MTN Elite card will become void immediately.
2. At any time, the MTN Elite Member may decide to cancel his/her membership in the Program by communicating in writing to MTN, stipulating his/ her desire to cancel. Cancellation means complete withdrawal from the Program.
3. Any use of the MTN Elite card that does not comply with these Terms and Conditions will be subject to appropriate administrative and/or legal action. MTN reserves the right to take appropriate action including without limitation, the immediate cancellation of the MTN Elite card and/or benefits related to the MTN Elite card, without entitling the MTN Elite Member to claim compensation.
4. Misuse of the MTN Elite Card, or Program benefits may result in immediate termination, or suspension of, or withdrawal of the MTN Elite card and the related benefits.
5. MTN reserves the right to terminate the Program at any time, for any reason whatsoever and reserves the right to withdraw the card and the benefits related to it, from any MTN Elite Member, at any time, without providing any reason to the MTN Elite Member.
In case of a dispute between the MTN Elite Member and MTN, the decision of MTN management will be binding on both parties.
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