Help Channels

Call centre​

Our call centres are available 24/7, and our customer service agents will happily assist with your inquiries and guide you through all of our services and offers.

You may call us on any of these lines:

Customer service Toll free From another network
MTN Pay Monthly and fixed line 100​ 0771001000
MTN Mobile Money 122​0771001000
MTN PayAsYouGo 100 0771001000
+256 771001000MTN Public Access 100 0771001000
+256 771001000MTN Internet 1000771001000

​​​In case you are calling from abroad:

  • Prepaid customers: +256771001000
  • Post-paid customers: +256771001000 

Standard calling rates apply when calling +256771001000

Email​​

You can send an email to customerservice.UG@mtn.com​ with your comments or questions.

Social media

MTN Uganda Facebook:
www.facebook.com/MTNUG

MTN Uganda Twitter:
www.twitter.com/MTNUG

Our offices

MTN Head office:

Physical address:
MTN Towers
22 Hannington Road
PO Box 24624

Telephone: +256 31 212 0333 | +256 31 212 0013

MTN Sales and Billing offices:

Physical address:
Nyonyi Gardens
4 Wampewo Avenue
Kampala

Telephone: +256 31 212 0008 | +256 31 212 0408
Email: MTNBusiness.UG@mtn.com​

Service centres

We have services centres located across Uganda.

Find your nearest service centre here.​​​​​​​​

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