Mobile Money offers a wide range of functionality, from sending and receiving money to paying for goods and services. But in order to take advantage of these features, you need to first register. Download
this document for Mobile Money Consumer Terms and Conditions.
To register for Mobile Money, follow any one of these two easy processes:
Or Email a scanned copy of the form together with your ID and passport photograph to email@example.com.
To learn more about registering for Mobile Money, call us on 122 or 100. You can also log your request at www.twitter.com/mtnug OR www.facebook.com/mtnug
Q. What is MTN Mobile money? A. MTN Mobile Money is an electronic mobile service that lets users store, send and receive money on their phones. It is a convenient alternative to bank accounts and can be used on basic phones as well as smartphones.
Q. How do I register for MTN Mobile Money? A. If you are an MTN customer dial *165# to get started. You will need to create a 5 digit PIN. If you are not fully registered, please visit the nearest MTN service centre with ID to be registered on MTN Mobile Money.
Q. How do I access MTN Mobile Money? A. To access MTN Mobile Money dial *165#. Alternatively, you can also use the MyMTN App. Visit www.mtn.co.ug/mymtn to download it.
Q. What services can I use MTN Mobile Money for? A. There are several services available for MTN Mobile Money customers;
Q. What is the minimum and maximum amount of money I can use with my Mobile Money account? A.
In order to have your account limits reviewed please find additional info here Click Here
Q. What are the rates for using MTN Mobile Money? A. The Mobile Money fees are automatically deducted from your account where applicable. Click here for details of MTN Mobile Money rates.
Q. Can I send money from my MTN Mobile Money account to people on other networks? A. Yes, you can send money to people on any network within Uganda. You can also send money to Safaricom MPesa customers in Kenya and MTN Rwanda customers. Q. Can I use MTN Mobile money if I have no airtime? A. Yes. You can use MTN Mobile money even if you have no airtime on your phone. The fees are deducted from your Mobile Money account.
Q. Will I receive interest on my money in my MTN Mobile Money account? A. No. You will not receive any interest on the money you have in your MTN Mobile Money account. To receive interest you have to activate a MoKash account and save your money in that account.
Q. How safe is my Money on my MTN Mobile Money Account? A. Your money is safe since every transaction requires your PIN before completion. Remember to keep your PIN a secret and change it regularly or if you think someone else has seen it.
"Mobile Equipment" means your Mobile Phone and SIM Card or other equipment which when used together allows access to MOBILE MONEY Services and, in each case, is approved for use within the Republic of Uganda by the relevant authority.
"Mobile Phone" means your mobile phone handset.
"MOBILE MONEY Retailer" means a seller of Goods and Services who accepts Mobile Money in payment for Goods and Services.
"MOBILE MONEY Services" means the services provided by MTN for the issue and redemption of Mobile Money and the transfer of Mobile between Customers on the basis of Transfer Instructions including the recording of all Transactions, verifying and confirming all Transactions concluded and updating Customer Account records.
"MOBILE MONEY System" or "MOBILE MONEY" means the proprietary cellular phone money transfer service which is marketed, managed, and operated exclusively by MTN in the United Republic of Uganda.
"MTN MOBILE MONEY Website" refers to the MOBILE MONEY section on website address www.mtn.co.ug.
"MSIN" means the mobile station identification number issued to you with the SIM Card
and corresponding identity number and PUK for accessing the MTN network
"Network" means the Global System for Mobile telecommunication ("GSM") system
operated by MTN and covering those areas within the Republic of Uganda as stipulated
from time to time by us.
"Network Service Provider" means the provider of mobile phone services.
"Outlet Operator" means the assistant dealing with you at an Outlet.
"Outlet" means any shop, unit or other retail premises operated by an Agent. "Payments" means money paid to an Agent, for the purchase of an equivalent amount of Mobile Money sums credited to your Account, any such monies thereafter being held by the Trustee on trust for you as specified herein.
"PIN" means your personal identification number being the secret code you choose to
access and operate your Account.
"Pre-paid Airtime" means mobile phone calling credit on MTN 's Network.
"Registration Form" means the registration form containing registration details and acceptance of these Conditions of Use by you in the form annexed hereto;
"Secret Word" means the secret password allocated to you upon activation of your MOBILE MONEY Account by keying in the Start Key.
"SIM Card" means the subscriber identity module which when used with the appropriate Mobile Equipment enables you to use the MOBILE MONEY Services.
"SMS" means a short message service consisting of a text message transmitted from one Mobile Phone to another.
"Start Key" means the one-time PIN sent to you on registration for the purpose of activating your Account.
"Tariffs" means actual charges for use of the MOBILE MONEY Services as published on the MTN Uganda Web-Site.
"Tariff Guide" means a catalogue published for the Tariffs payable for the MOBILE MONEY Services, as updated from time to time.
"Transactions" means any of the transactions specified in Clause 8.
"Transfer Instructions" means instructions given via SMS for the transfer of Mobile Money from one Customer to another.
"Trustee" means MTN Uganda Limited which holds the aggregate of all Payments and sums equivalent to all transfers of Mobile Money into your MOBILE MONEY Account from other Customers in trust for you in the Trustee Account.
"Trustee Account" means the Bank Account maintained by the Trustee into which all Payments are made and held by the Trustee on behalf of Customers.
"User Manual" means a document describing the MOBILE MONEY System and its use.
"we"or "us"or "our" means MTN and (where applicable) MTN as the Trustee.
"you"or "your" means the Customer.