Mobile Money Tariffs for rates.
Q: Do I need to be registered on MTN Mobile Money to make the payment?
Yes. You can only make payments to Multiplex when registered on MTN Mobile Money.
Q: How do I make Multiplex payments?
Dial *165#, select '3' for 'Pay Bill', then 3 again to select 'Multiplex' and proceed to enter your car registration number and amount due. Q: Do I need to have an account with Multiplex?
No. One does not need an account with Multiplex. All you need is a car registration number.
Q: What is my registration number?
Your registration number is the number on your car number plate.
Q: Do I need to type my registration number in capital letters?
It doesn't matter whether capital or small letters. All you have to ensure is entering the right registration number.
Q: What is the minimum amount I can pay with Multiplex?
You can pay a minimum of UShs 1 000 to Multiplex.
Q: Can I use MTN Mobile Money to buy Multiplex tickets?
No. You do not need to pay for a physical parking ticket. Once you conclude your payment through MTN Mobile Money, Multiplex will receive and acknowledge the payment in their system.
Q: What Multiplex fees am I able to pay with this service?
Currently you can only pay your outstanding or overdue Multiplex bill using MTN Mobile Money. You cannot pre-pay e.g. you cannot pay for monthly parking.
Q: Can I pay using another person's phone?
Yes. You can pay using another person's number provided you enter your car registration number.
Q: Do I get a receipt to confirm my payment?
No. However, you will receive an SMS from MTN and Multiplex confirming payment.
Q: What happens if I pay for a wrong registration number?
In case you made a wrong payment, kindly visit any Multiplex office for assistance.