Donations

​With MTN Mobile Money you can now do your part to give back to the community with MTN’s quick and convenient Mobile Money Donations service. ​

Overview

  • Step 1: Dial *165#
  • Step 2: Select ‘Donations’
  • Step 3: Select the option you would like to make a donation to
  • Step 4: Enter your payment reference
  • Step 5: Follow prompts
  • Step 6: Enter the amount
  • Step 7: Enter your Mobile Money PIN
  • Step 8: You will receive a notification
Cost

​See Mobile Money Tariffs for rates.

Troubleshooting

Q: Do I need to be registered on MTN Mobile Money to make the payment?

Yes. You can only make payments to Multiplex when registered on MTN Mobile Money.

Q: How do I make Multiplex payments?

Dial *165#, select '3' for 'Pay Bill', then 3 again to select 'Multiplex' and proceed to enter your car registration number and amount due.
Q: Do I need to have an account with Multiplex?

No. One does not need an account with Multiplex. All you need is a car registration number.

Q: What is my registration number?

Your registration number is the number on your car number plate.

Q: Do I need to type my registration number in capital letters?

It doesn't matter whether capital or small letters. All you have to ensure is entering the right registration number.

Q: What is the minimum amount I can pay with Multiplex?

You can pay a minimum of UShs 1 000 to Multiplex.

Q: Can I use MTN Mobile Money to buy Multiplex tickets?

No. You do not need to pay for a physical parking ticket. Once you conclude your payment through MTN Mobile Money, Multiplex will receive and acknowledge the payment in their system.

Q: What Multiplex fees am I able to pay with this service?

Currently you can only pay your outstanding or overdue Multiplex bill using MTN Mobile Money. You cannot pre-pay e.g. you cannot pay for monthly parking.

Q: Can I pay using another person's phone?

Yes. You can pay using another person's number provided you enter your car registration number.

Q: Do I get a receipt to confirm my payment?

No. However, you will receive an SMS from MTN and Multiplex confirming payment.

Q: What happens if I pay for a wrong registration number?

In case you made a wrong payment, kindly visit any Multiplex office for assistance.


  • Step 1: Dial *165#
  • Step 2: Select ‘Donations’
  • Step 3: Select the option you would like to make a donation to
  • Step 4: Enter your payment reference
  • Step 5: Follow prompts
  • Step 6: Enter the amount
  • Step 7: Enter your Mobile Money PIN
  • Step 8: You will receive a notification

​See Mobile Money Tariffs for rates.


Q: Do I need to be registered on MTN Mobile Money to make the payment?

Yes. You can only make payments to Multiplex when registered on MTN Mobile Money.

Q: How do I make Multiplex payments?

Dial *165#, select '3' for 'Pay Bill', then 3 again to select 'Multiplex' and proceed to enter your car registration number and amount due.
Q: Do I need to have an account with Multiplex?

No. One does not need an account with Multiplex. All you need is a car registration number.

Q: What is my registration number?

Your registration number is the number on your car number plate.

Q: Do I need to type my registration number in capital letters?

It doesn't matter whether capital or small letters. All you have to ensure is entering the right registration number.

Q: What is the minimum amount I can pay with Multiplex?

You can pay a minimum of UShs 1 000 to Multiplex.

Q: Can I use MTN Mobile Money to buy Multiplex tickets?

No. You do not need to pay for a physical parking ticket. Once you conclude your payment through MTN Mobile Money, Multiplex will receive and acknowledge the payment in their system.

Q: What Multiplex fees am I able to pay with this service?

Currently you can only pay your outstanding or overdue Multiplex bill using MTN Mobile Money. You cannot pre-pay e.g. you cannot pay for monthly parking.

Q: Can I pay using another person's phone?

Yes. You can pay using another person's number provided you enter your car registration number.

Q: Do I get a receipt to confirm my payment?

No. However, you will receive an SMS from MTN and Multiplex confirming payment.

Q: What happens if I pay for a wrong registration number?

In case you made a wrong payment, kindly visit any Multiplex office for assistance.