My Account

Access your MTN Uganda account services with ease, and completely free of charge​

Overview

Check balance

  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘check balance’
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Request mini statement
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘request mini statement’
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Change PIN
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘change PIN’
  • Step 4: Follow prompts

Manage your list of favourites
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘manage list of favourites’
  • Step 4: Follow prompts

Change language
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘change language’
  • Step 4: Follow prompts
Cost

My Account services are free of charge.
Troubleshooting

​To learn more about registering for Mobile Money, call us on 100 or log your request at www.twitter.com/mtnug OR www.facebook.com/mtnug. ​


Check balance

  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘check balance’
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Request mini statement
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘request mini statement’
  • Step 4: Enter your Mobile Money PIN
  • Step 5: You will receive a notification

Change PIN
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘change PIN’
  • Step 4: Follow prompts

Manage your list of favourites
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘manage list of favourites’
  • Step 4: Follow prompts

Change language
  • Step 1: Dial *165#
  • Step 2: Select ‘my account’
  • Step 3: Select ‘change language’
  • Step 4: Follow prompts

My Account services are free of charge.

​To learn more about registering for Mobile Money, call us on 100 or log your request at www.twitter.com/mtnug OR www.facebook.com/mtnug. ​