Withdrawing Money

​We currently have over 20 000 MTN Mobile Money Agents countrywide ensuring you can withdraw money wherever you are. ​

Overview

​We currently have over 20 000 MTN Mobile Money Agents countrywide ensuring you can withdraw money wherever you are. Furthermore, it is possible for both registered Mobile Money users and non-registered Mobile Money users to withdraw money.

Registered Mobile Money User (i.e. Someone who has activated Mobile Money)

  • Step 1: Visit any Mobile Money agent in your area
  • Step 2: Give the agent your Phone number & Advise the amount you would like to withdraw
  • Step 3: The agent will initiate the withdrawal
  • Step 4: Both you and the agent will receive a withdraw confirmation message
  • Step 5: Agent will give you cash equal to the amount withdrawn
  • Step 6: The agent will give you cash equal to the amount withdrawn​

NOTE: ​Please make sure you count your money before you leave the agent premises to avoid inconveniences.

Non Registered Mobile Money User (i.e. someone who has not registered yet for mobile money)

  • Step 1: The Person sending you Mobile Money must have shared with you the Token ID & Secret code before you go to withdraw
  • Step 2: Visit any Mobile Money agent in your area
  • Step 3: Present a copy of ID to the Mobile Money agent. Any of these options is acceptable (any of the following will do: Passport, Drivers license, Government ID, ax Certificate, Voters Card, Company ID, LC Certificate)
  • Step 4: Give the agent your Phone number, Token Id & Advise the amount you would like to withdraw
  • Step 5: Personally input the secret code into the agent's phone
  • Step 6: Agent will give you cash equal to the amount withdrawn

NOTE: ​Please make sure you count your money before you leave the agent premises to avoid inconveniences.

ATM Withdrawal: On the phone:

    • Step 1: Dial *165#
    • Step 2: Select Financial Services
    • Step 3: Select ATM Cashout
    • Step 4: Generate a TIN
    • Step 5: Enter your Mobile Money PIN
    • Step 6: You will receive a Cash TIN
    • Step 7: Find nearest Craneback or Interswitch ATM & use TIN to complete Cashout

Note: The TIN Code is only valid for 10 Minutes.

At the ATM Machine:

    • Step 1: Wait or press any button for the Mobile money interface to appear on the screen.
    • Step 2: Select Mobile Money
    • Step 3: Select MTN Mobile Money
    • Step 4: Enter your Phone number
    • Step 5: Enter the Amount you wish to withdraw
    • Step 6: Enter the TIN Code which was sent to you on your phone
    • Step 7: Choose whether or not you require a receipt for your withdraw, then Press OK.
    • Step 8: The Machine will then dispense the cash and the receipt (if requested).
    • Step 9: You will also receive a message on your phone confirming the transaction.
Cost

Rates will vary according to the amount of Money sent. See the Mobile Money Tariffs. ​​​
Troubleshooting

​To learn more about registering for Mobile Money, call us on 100 or log your request atwww.twitter.com/mtnug OR www.facebook.com/mtnug.


​We currently have over 20 000 MTN Mobile Money Agents countrywide ensuring you can withdraw money wherever you are. Furthermore, it is possible for both registered Mobile Money users and non-registered Mobile Money users to withdraw money.

Registered Mobile Money User (i.e. Someone who has activated Mobile Money)

  • Step 1: Visit any Mobile Money agent in your area
  • Step 2: Give the agent your Phone number & Advise the amount you would like to withdraw
  • Step 3: The agent will initiate the withdrawal
  • Step 4: Both you and the agent will receive a withdraw confirmation message
  • Step 5: Agent will give you cash equal to the amount withdrawn
  • Step 6: The agent will give you cash equal to the amount withdrawn​

NOTE: ​Please make sure you count your money before you leave the agent premises to avoid inconveniences.

Non Registered Mobile Money User (i.e. someone who has not registered yet for mobile money)

  • Step 1: The Person sending you Mobile Money must have shared with you the Token ID & Secret code before you go to withdraw
  • Step 2: Visit any Mobile Money agent in your area
  • Step 3: Present a copy of ID to the Mobile Money agent. Any of these options is acceptable (any of the following will do: Passport, Drivers license, Government ID, ax Certificate, Voters Card, Company ID, LC Certificate)
  • Step 4: Give the agent your Phone number, Token Id & Advise the amount you would like to withdraw
  • Step 5: Personally input the secret code into the agent's phone
  • Step 6: Agent will give you cash equal to the amount withdrawn

NOTE: ​Please make sure you count your money before you leave the agent premises to avoid inconveniences.

ATM Withdrawal: On the phone:

    • Step 1: Dial *165#
    • Step 2: Select Financial Services
    • Step 3: Select ATM Cashout
    • Step 4: Generate a TIN
    • Step 5: Enter your Mobile Money PIN
    • Step 6: You will receive a Cash TIN
    • Step 7: Find nearest Craneback or Interswitch ATM & use TIN to complete Cashout

Note: The TIN Code is only valid for 10 Minutes.

At the ATM Machine:

    • Step 1: Wait or press any button for the Mobile money interface to appear on the screen.
    • Step 2: Select Mobile Money
    • Step 3: Select MTN Mobile Money
    • Step 4: Enter your Phone number
    • Step 5: Enter the Amount you wish to withdraw
    • Step 6: Enter the TIN Code which was sent to you on your phone
    • Step 7: Choose whether or not you require a receipt for your withdraw, then Press OK.
    • Step 8: The Machine will then dispense the cash and the receipt (if requested).
    • Step 9: You will also receive a message on your phone confirming the transaction.

Rates will vary according to the amount of Money sent. See the Mobile Money Tariffs. ​​​

​To learn more about registering for Mobile Money, call us on 100 or log your request atwww.twitter.com/mtnug OR www.facebook.com/mtnug.