Help Channels

​Help channels

Call centre

Our call centres are available 24/7, and our customer service agents will happily assist with your enquiries and guide you through all of our services and offers.

You may call us on any of these lines:

Customer service Toll free From another network
MTN Pay Monthly and Fixed Line100 077 100 1000
MTN Mobile Money122077 100 1000
MTN PayAsYouGo100077 100 1000
+256 77 100 1000 MTN Public Access100077 100 1000
+256 77 100 1000 MTN Internet100077 100 1000


If you are calling from abroad:

  • Prepaid customers: +256 77 100 1000
  • Post-paid customers: +256 77 100 1000

Standard calling rates apply when calling +256 77 100 1000

Email

You can send an email to customerservice.UG@mtn.com with your comments or questions.

Social media

MTN Uganda Facebook

www.facebook.com/MTNUG

MTN Uganda Twitter:

www.twitter.com/MTNUG

Our offices

MTN head office

Physical address
MTN Towers
22 Hannington Road
PO Box 24624

Telephone: +256 31 212 0333 | +256 31 212 0013

MTN sales and billing offices

Physical address
Nyonyi Gardens
4 Wampewo Avenue
Kampala

Telephone: +256 31 212 0008 | +256 31 212 0408
Email: MTNBusiness.UG@mtn.com

Service centres

We have service centres located across Uganda.

Find your nearest service centre here.