ATM Cash out

You are able to withdraw MTN Mobile Money from many Crane Bank, Centenary Bank and Bankom ATMs across the country.

How to withdraw money on the phone 

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘ATM Cash out’

Step 4: Generate a TIN

Step 5: Enter your MTN Mobile Money PIN

Step 6: You will receive a cash TIN

Step 7: Find nearest Crane back or Interswitch ATM and use the TIN to complete the cash out

Note: The TIN code is only valid for 10 minutes

How to withdraw money on the phone at the ATM Machine

 Step 1: Wait or press any button for the MTN Mobile Money interface to appear on the screen

Step 2: Select MTN Mobile Money

Step 3: Enter your phone number

Step 4: Enter the amount you wish to withdraw

Step 5: Enter the TIN code which was sent to you on your phone

Step 6: Choose whether or not you require a receipt for your withdrawal, then press ‘OK’

Step 7: The machine will then dispense the cash and the receipt (if requested)

Step 8: You will also receive a message on your phone confirming the transaction

Cost

See Mobile Money Tariffs for rates.

 Find ATM troubleshooting FAQ here

Get money from a bank account

You can withdraw money from your bank account to your MTN Mobile Money account.

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Get Money from a Bank Account’

Step 4: Enter amount (UShs)

Step 5: Enter your MTN Mobile Money PIN

Step 6: You will receive a confirmation message

Cost

See Mobile Money Tariffs for rates.

Transfer money to a bank account

You can transfer money from your MTN Mobile Money account to your bank account.

How to:

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Transfer Money to a Bank Account’

Step 4: Enter amount (UShs)

Step 5: Enter your MTN Mobile Money PIN

Step 6: You will receive a confirmation message

Cost: 

See Mobile Money Tariffs for rates.

Savings and loans

Get a savings account or take a loan with MTN Mobile Money

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Savings and Loans’

Step 4: Select the action you would like to perform

Step 5: Follow the prompts

Cost:

See Mobile Money Tariffs for rates.

Quick cash loans

MTN Mobile Money enables you to borrow a quick loan

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Quick Cash Loan’

Step 4: You will receive a message about the interest to be charged

Step 5: Continue by selecting the amount (UShs)

Cost:

See Mobile Money Tariffs for rates.