ATM Cash out
You are able to withdraw MTN Mobile Money from many Crane Bank, Centenary Bank and Bankom ATMs across the country.
How to withdraw money on the phone
Step 1: Dial *165#
Step 2: Select ‘Financial Services’
Step 3: Select ‘ATM Cash out’
Step 4: Generate a TIN
Step 5: Enter your MTN Mobile Money PIN
Step 6: You will receive a cash TIN
Step 7: Find nearest Crane back or Interswitch ATM and use the TIN to complete the cash out
Note: The TIN code is only valid for 10 minutes
How to withdraw money on the phone at the ATM Machine
Step 1: Wait or press any button for the MTN Mobile Money interface to appear on the screen
Step 2: Select MTN Mobile Money
Step 3: Enter your phone number
Step 4: Enter the amount you wish to withdraw
Step 5: Enter the TIN code which was sent to you on your phone
Step 6: Choose whether or not you require a receipt for your withdrawal, then press ‘OK’
Step 7: The machine will then dispense the cash and the receipt (if requested)
Step 8: You will also receive a message on your phone confirming the transaction
Cost
See Mobile Money Tariffs for rates.
Find ATM troubleshooting FAQ here
Get money from a bank account
You can withdraw money from your bank account to your MTN Mobile Money account.
Step 1: Dial *165#
Step 2: Select ‘Financial Services’
Step 3: Select ‘Get Money from a Bank Account’
Step 4: Enter amount (UShs)
Step 5: Enter your MTN Mobile Money PIN
Step 6: You will receive a confirmation message
Cost
See Mobile Money Tariffs for rates.
Transfer money to a bank account
You can transfer money from your MTN Mobile Money account to your bank account.
How to:
Step 1: Dial *165#
Step 2: Select ‘Financial Services’
Step 3: Select ‘Transfer Money to a Bank Account’
Step 4: Enter amount (UShs)
Step 5: Enter your MTN Mobile Money PIN
Step 6: You will receive a confirmation message
Cost:
See Mobile Money Tariffs for rates.
Savings and loans
Get a savings account or take a loan with MTN Mobile Money
Step 1: Dial *165#
Step 2: Select ‘Financial Services’
Step 3: Select ‘Savings and Loans’
Step 4: Select the action you would like to perform
Step 5: Follow the prompts
Cost:
See Mobile Money Tariffs for rates.
Quick cash loans
MTN Mobile Money enables you to borrow a quick loan
Step 1: Dial *165#
Step 2: Select ‘Financial Services’
Step 3: Select ‘Quick Cash Loan’
Step 4: You will receive a message about the interest to be charged
Step 5: Continue by selecting the amount (UShs)
Cost:
See Mobile Money Tariffs for rates.