Services

MTN XtraTime

  1. What is it?
  • A service which allows our customers to borrow a loan when they run out of Airtime. So when you are unable to recharge at any one time, MTN Xtratime comes to your rescue. A customer can borrow a Airtime loan, a Data bundle loan, a Voice bundle or a combination of Airtime and bundle loan.

  1. Eligibility
  1. This service is available for MTN Prepaid Customers only.
  2. Eligible Customers must have been on the MTN network for the past at least 6 months.
  3. Eligible Customer must have used their SIM card at least once within the past 90 days.
  4. Prepaid roaming subscribers will have access to the service, and will have their next recharge reduced by the amount owed.
  1. How to access Xtratime :
  • Step 1: Dial¬†*146#
  • Step 2: Follow the on-screen prompts
  1. Charges for using the Service
  • Borrowing Airtime: Customers will be charged only 10% of the credit value they borrow. For example, if the customer borrows UGX 1 000, of the UGX 1,000 credit given, the usable airtime value shall be UGX 900, while UGX 100 shall be the fee for the Airtime loan.
  • Borrowing bundles: Customers will be charged only 10% of the value of the bundle borrowed. For example if a customer borrows a 40 MB data bundle valued at UGX 500/-, a fee of UGX 50 will be charged. The full 40 MB will be activated for the customer and a total of UGX 550 (value of loan + loan fee) will be owed by the customer.

 

Airtime Loan Options

  • A minimum of UGX 250 and a maximum of UGX 10,000.
  • Upon dialling *146#, an eligible customer will be provided with loan options based on the user’s Total credit limit.

Voice Loan Options

  • A minimum of 6 Mins valid for 24 hours and a maximum of 60 Minutes valid for 24 hours.
  • Upon dialling *146#, an eligible customer will be provided with loan options based on the user’s Total credit limit.

Data Loan Options

  • A minimum of 15 MB valid for 24 hours and a maximum of 1 GB valid for 24 hours.
  • Upon dialling *146#, an eligible customer will be provided with loan options based on the user’s Total credit limit.

 

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