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Prestige & Turkish Airlines Partnership Campaign: FAQs - MTN Uganda

Fly Prestige FAQs

1. What is this campaign about?1. What is this campaign about?

Over the next 12 months, we are celebrating and rewarding 12 of MTN’s loyal customers. They will have the opportunity to experience the exceptional travel privileges of the MTN Prestige Lifestyle offering, brought to you in collaboration with our partner, Turkish Airlines.

2. Who is eligible to participate?2. Who is eligible to participate?

 The campaign is open to all MTN Uganda prepaid customers above 18 years on the MTN Prestige profile.

3. How can I enter the campaign?3. How can I enter the campaign?

Participants must sign up for MTN Prestige(*180#), purchase a Prestige Combo bundle on the MY MTN App or USSD *180*2*1# to automatically enter a draw to win the Air Ticket to a destination of choice.

4. What is the prize for this campaign?4. What is the prize for this campaign?

 The grand prize consists of 1 round trip economy air ticket to a destination of choice as per the Turkish airlines travel destinations available on www.turkishairlines.com valid for 1 year.

5. What is included in the air ticket prize?5. What is included in the air ticket prize?

The prize covers the airfare and associated taxes for the specified route. It does not include costs for visas, travel insurance, airport transfers, hotel accommodation, meals, or any other personal expenses. These are the sole responsibility of the winner.

6. Can I change the destination or travel dates of the air tickets?6. Can I change the destination or travel dates of the air tickets?

After confirmation of the booking with Turkish airlines offices, the travel dates and destinations remain fixed and valid for 1 year.

7. Can I exchange the tickets for cash or transfer them to another person?7. Can I exchange the tickets for cash or transfer them to another person?

No, the prize is non-transferable and cannot be exchanged for cash or any other prize. The prize must be used by the person who won it.

8. How will I know if I have won?8. How will I know if I have won?

The winner will be selected via a random draw and will be contacted directly by the MTN call center number 0312120000.

9. What happens if I don't respond after being contacted?9. What happens if I don't respond after being contacted?

If the winner does not respond within the specified time frame “3 business days”, the prize will be forfeited, and a new winner will be selected.