MTN clarifies on the incident related to it’s mobile money services

08 October 2020

08th October 2020

MTN Uganda provides select mobile money services aggregated or integrated through third parties. On 3 October 2020, an aggregator, Pegasus Technologies Ltd experienced a security breach that impacted Bank 2 Wallet transfers. Although the incident did not affect any customer money mobile balances, a limited number of other services aggregated through the third-party provider were suspended as a precautionary safety measure. The core MTN Mobile Money services namely cash deposits, withdrawals, Person to Person (P2P) transactions and MoMo payments were never affected nor compromised at any stage.

Investigations led by the Uganda Police Force are ongoing to identify the root cause of the incident. We are confident the Uganda Police Force will conclude their investigations timeously and take appropriate action against the culprits.

The MTN mobile money platform complies with the highest international ICT security standards and is subjected to regular assessments and reviews by internal and external assurance providers.

We apologize to all our customers for any inconveniences and reassure the public that MTN Mobile money services are safe, convenient, and transparent.

Wim Vanhelleputte
Chief Executive Officer MTN Uganda



About MTN Uganda

Launched in 1998, MTN Uganda is the leading communications operator in Uganda, offering Mobile and Fixed telecommunications, Mobile Money Services and Internet Service Provisioning. As at 31st December 2018, MTN Uganda recorded 11.2 million subscribers across Uganda. Visit us at or follow us on and or for assistance.


For more information, please contact:

The or 0772 123 067 or

Related news