MTN Customers Contribute Shs21.9million to Red Cross to Fight Covid19

06 May 2020
  • The contributions came through a MoMoPay Merchant code that MTN launched in April to enable its customers to donate to the Red Cross
  • The money will be used to procure and provide essential food assistance to the most vulnerable households whose livelihoods have been affected by the lockdown
  • The MoMoPay merchant code is one of the interventions that MTN Uganda put in place to support government efforts in the fight against COVID 19.


 Ugandans have responded to a call by the Uganda Red Cross society and have contributed shs21.9million towards the society’s efforts in the fight against the COVID 19 pandemic.

The contributions were made through a MoMoPay merchant code that MTN Uganda launched in April as one of the telecom company’s interventions in the fight against the deadly virus. Through the merchant code *165*3*191919# MTN customers are in position to make donations of any amount toward the efforts to combat covid19.

Robert Kwesiga the General Secretary Uganda Red Cross Society (URCS) said at the launch of the Merchant code that the donations would be used to procure and provide essential food assistance to the most vulnerable households whose livelihoods, from their informal jobs, have been adversely affected by the partial lockdown instituted in response to COVID19 pandemic in Uganda. This is to complement government efforts.

Speaking after receiving the money from MTN Uganda on behalf of Red Cross, Dr. Josephine Okwera, the Director Health and Social Services at URCS was elated that Ugandans had responded positively to the call, but said the struggle is still on and needs more generous Ugandans to come on board.

“We would really like to thank the community for responding to our call. This money will go a long way in making the lives of some people easier during this hard time. But as you are all aware, the lockdown has been extended so we call upon more Ugandans to come on board so we can rescue those that are worst hit due to the lockdown,” Okwera said.

MTN Uganda’s Senior Manager corporate affairs and Public Relations, Ms. Rhona Arinaitwe reiterated the company’s commitment to stand together with Ugandans by doing everything it can to reduce the impact that covid19 is having on their lives.  She committed that, “MTN Uganda will continue to look at ways of supporting our communities and government, to ensure that together, we do everything feasible to get through this difficult time.”

Arinaitwe further noted that the merchant code *165*3*191919# will remain open to the public who wish to donate towards the fight against the COVID19 pandemic. The money collected from the merchant code henceforth will be channelled to the National COVID19 Task Force to support their efforts in alleviating the devastating effects of the pandemic.

MTN Uganda, like other organisations responded to governments call to support her efforts in the COVID19 fight. MTN zero rated mobile money sending transactions of any amount, contributed shs290million to Uganda Red Cross society to support the society’s efforts, and contributed another shs220million to National Water to deliver water to water stressed communities in and around Kampala.

The telecom company also handed over three brand new pickup trucks to the COVID 19 task force as a response to the President’s call for cars.  MTN Uganda also provisioned a Toll-Free number 919 for the public to call Ministry of Health teams and get assistance related to covid19. This is in addition to the existing 0800203033 and 0800100066 toll free lines that the public is calling to get help.

MTN Uganda has zero-rated several learners’ websites to complement efforts to educate and keep children engaged during the quarantine period. This means MTN data customers don’t need MBs to access the sites available at and the ministry of health website to facilitate the flow of information.

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