Frequently asked questions
The MTN MoMocard is a virtual card available to MTN customers that enables them to perform online transactions with funds from their MTN MoMo wallet.
MTN has partnered with Mastercard to offer this service.
Getting the MTN MoMocard is very easy. Simply dial *165*70# and select option 1 to create an MTN MoMocard. You will be prompted to enter your MTN MoMo PIN and once you enter your PIN the MTN MoMocard number along with the CVV numbers will be sent to your phone via text.
Each MTN MoMocard you create will cost you UGX 1,000.
An MTN MoMocard has a maximum value of UGX 3,000,000 and is valid for 30 days.
MTN MoMocard is available to all MTN MoMo customers. Dial *165# to activate your MTN MoMo account.
With the MTN MoMocard you can pay for goods and services online. Some of these include online shopping, accommodation, airline travel, ebooks. Software and apps.
The MTN MoMocard can be used on any online service that accepts payment through Mastercard.
You can create only 1 card at a time. When that card expires or is depleted you can then create another.
Simply dial *165*70# and select option 2. You will be prompted to enter your MTN MoMo PIN and thereafter the MTN MoMocard details will be displayed.
You can cancel your MTN MoMocard. Simply dial *165*70# and select option 3 to cancel your card. You will be prompted to enter your MTN MoMo PIN to confirm this request.
No you can not withdraw cash using the MTN MoMocard. It can only be used to make online payments.
Yes. You can only make payments to Multiplex when registered on MTN Mobile Money.
Dial *165#, select ‘3’ for ‘Pay Bill’, then 3 again to select ‘Multiplex’ and proceed to enter your car registration number and amount due.
No. One does not need an account with Multiplex. All you need is a car registration number.
Your registration number is the number on your car number plate.
It doesn’t matter whether capital or small letters. All you have to ensure is entering the right registration number.
You can pay a minimum of UShs 1 000 to Multiplex.
No. You do not need to pay for a physical parking ticket. Once you conclude your payment through MTN Mobile Money, Multiplex will receive and acknowledge the payment in their system.
Currently you can only pay your outstanding or overdue Multiplex bill using MTN Mobile Money. You cannot pre-pay e.g. you cannot pay for monthly parking.
Yes. You can pay using another person’s number provided you enter your car registration number.
No. However, you will receive an SMS from MTN and Multiplex confirming payment.
In case you made a wrong payment, kindly visit any Multiplex office for assistance.
A customer is charged when they send Mobile Money while paying for goods and services using MoMoPay is free for the customer.
All merchant premises will have a 6 digit merchant code displayed prominently for the customer to see. To pay for services a customer dials *165*3# and then enters the merchant code, the amount to pay and the Mobile Money PIN. This transaction is free for the customer.
To view the Merchant Code, the merchant should dial *165*3# and select option 8 to View ID.
MoMoPay payments are received immediately. Both the customer and the merchant are immediately notified via SMS with confirmation of the transaction.
You can access these funds to pay your supplier through MoMoPay. You can pay salaries of your employees. You can also transfer these funds to your bank account.
To get the funds as physical cash, just visit a Mobile Money agent or an ATM.
MoMoPay is a secure service and the transactions are carried out using your MTN Mobile Money PIN. Remember to always keep your PIN safe.
If you receive a payment that is meant for a different merchant or the customer enters a wrong amount when paying you, then you have to dial *165*3#, select Reverse Transaction and follow the prompts. The merchant will need the Transaction ID to complete the reversal.
For every received payment the merchant will be charged 1% of the value of the payment for the Individual Merchant and 2% for the Business Merchant. Customers use MoMoPay for free.
To sell airtime a merchant should dial *165*3# and select Pay for Customer then follow the steps.
A. MTN Mobile Money is an electronic mobile service that lets users store, send and receive money on their phones. It is a convenient alternative to bank accounts and can be used on basic phones as well as smartphones.
A. If you are an MTN customer dial *165# to get started. You will need to create a 5 digit PIN.
If you are not fully registered, please visit the nearest MTN service centre with ID to be registered on MTN Mobile Money.
A. To access MTN Mobile Money dial *165#.
Alternatively, you can also use the MyMTN App. Visit www.mtn.co.ug/mymtn to download it.
A. There are several services available for MTN Mobile Money customers;
- Send and receive money in Uganda and abroad.
- Save and borrow money using MoKash
- Deposit and withdraw from your bank account.
- Withdraw from ATMs.
- Pay for MTN Services.
- MTN bills, airtime, voice and data bundles.
- Pay for goods and services.
- Pay for utilities like water and UMEME.
- Donate to cultural institutions and to churches.
Minimum amount to send: UGX 500
Daily Transaction Limit: UGX 7,000,000
Maximum Account Balance: UGX 15,000,000
Minimum Account Balance: 0
In order to have your account limits reviewed please find additional info here Click Here
A. The Mobile Money fees are automatically deducted from your account where applicable.
Click here for details of MTN Mobile Money rates
A. Yes, you can send money to people on any network within Uganda.
You can also send money to Safaricom MPesa customers in Kenya and MTN Rwanda customers.
A. Yes. You can use MTN Mobile money even if you have no airtime on your phone. The fees are deducted from your Mobile Money account.
A. No. You will not receive any interest on the money you have in your MTN Mobile Money account. To receive interest you have to activate a MoKash account and save your money in that account.
A. Your money is safe since every transaction requires your PIN before completion. Remember to keep your PIN a secret and change it regularly or if you think someone else has seen it.
At all DFCU Bank ATMs countrywide. The service will however also be introduced with other bank ATMs in due course.
No. You have 24-hour access to withdraw your MTN Mobile Money from any Crane bank ATM across the country.
No. You will kindly follow normal waiting procedure when you find other users already lined up to use the ATM machine. You are advised to only start the transaction of receiving a TIN code from your phone when you are next in line to access the ATM machine. The TIN expires after 10 minutes.
A TIN will be received as an SMS message. Once generated by a user, the TIN code is only valid for 10 minutes. One should therefore be close to an ATM before generating the code.
Yes. You can give another person the TIN to withdraw money from the ATM machine on your behalf. However, they must be sure to be at the ATM within less than 10 minutes since the TIN code will expire. The person withdrawing on your behalf should also remember to enter your MTN Mobile Number at the ATM when prompted.
No. The PIN is only required when generating the TIN code on the phone. At the ATM machine, only the TIN and MTN Mobile number of the phone which generated it, is required.
No. The MTN Mobile Money system will automatically charge you for the withdrawal once the transaction is successful.
No. The bank does not charge you any withdraw fees. You are only charged through your MTN Mobile Money account for each withdrawal.
All charges are borne by the person who has generated the TIN code and whose number is entered at the ATM machine.