MTN Uganda Leads the Way in Digital Inclusion: Launches Priority Services for People with Special Needs.

23 October 2023
  • MTN Uganda launches Priority Services for people with special needs, fostering digital inclusion.
  •  This initiative aligns with MTN’s Ambition 2025 strategy and UNSDG 10, aimed at reducing inequalities.
  • The services include sign language assistance, ramps, dedicated counters, trained agents, signage, and rails.
  • MTN Uganda’s commitment to leaving no one behind extends nationwide with a comprehensive rollout plan for these services.

In a monumental stride towards enhancing digital inclusion and reducing inequalities, MTN Uganda, a leader in telecommunications and digital solutions, proudly announced the launch of its Priority Services for people with special needs. This initiative, aligned with MTN’s Ambition 2025 strategy and the United Nations Sustainable Development Goal 10 (UNSDG 10), aims to ensure that everyone, regardless of their abilities or circumstances, can enjoy the benefits of a modern connected life.

The official unveiling of this groundbreaking service occurred on Saturday, October 21st, 2023, at the MTN Service Centre located within Lugogo Forest Mall. The event featured a demonstration of the Priority Services in action and was attended by representatives from the Uganda National Association of the Deaf (UNAD) and various stakeholders.

Dorcas Muhwezi, the General Manager of Customer Experience at MTN Uganda, expressed her enthusiasm about the launch of Priority Services, stating, “At MTN, we believe in leaving no one behind. Our commitment to making a positive impact is deeply rooted in our Ambition 2025 strategy, where we aim to lead the way in providing digital solutions for Uganda’s progress. By introducing Priority Services, we’re addressing the digital inclusion gap and actively working towards UNSDG 10, which calls for reducing inequalities.”

MTN Uganda’s Priority Services cater to a wide range of special needs, ensuring accessibility and convenience for all customers. Some of the key features include:      

  • Specially Trained Customer Service Agents: Our team of dedicated agents is equipped to effectively communicate and assist customers with special needs.
  • Ramps for Elevated Surfaces: Accessibility is a top priority, and we’ve installed ramps to make our service centers easy to navigate for those with mobility challenges.
  • Dedicated Counters: Special counters are available, ensuring that customers with special needs receive prompt and focused assistance.
  • Signage and Rails: Visual cues and rails are in place to enhance navigation for customers with disabilities.

MTN Uganda’s unwavering commitment to providing digital inclusion doesn’t stop with the launch of these services. We have an extensive rollout plan for implementing these services at touchpoints across the country, to ensure that individuals in different regions have access to these facilities.

The launch event also showcased MTN’s initiative to work closely with UNAD. “We’re excited to host customers from the Uganda National Association of the Deaf, and we’re looking forward to demonstrating how our Priority Service works in action. Collaboration with organizations like UNAD is essential to achieving our vision of an inclusive digital world,” Ms. Muhwezi added.

As MTN Uganda’s journey continues toward becoming the largest and most valuable business platform on the continent, we remain committed to providing industry-leading connectivity services to all our customers, while leaving no one behind.

MTN Uganda’s Priority Services for people with special needs signify a giant leap towards a more equitable, inclusive, and connected society, embodying our motto of “Together We Are Unstoppable.”

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