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Help & Support for WakaNet Router.

Terms and ConditionsTerms and Conditions

Terms & Conditions for the Wakanet Router Bundles.

These Terms and Conditions relate to the Wakanet Router Bundles.

Customers who use these Wakanet Router Bundles will be deemed to have read, understood, and consented to these terms and conditions before claiming any such benefit. All users agree to be bound by the following terms and conditions:

  • It is important to note that these are permanent Wakanet Router Bundles – not promotional. They are non-expiry bundles.
  • The use of the Wakanet Router Bundles will be restricted to connecting to the internet by MTN customers within the boundaries of Uganda.
  • To benefit from the Wakanet Router Bundles, users are required to possess an MTN SIM card.
  • These bundles are limited to a service class and the numbers bundled with the Wakanet Router currently in the 03945XXXXX range.
  • Non-Expiry means there is no time limit on by when the bundle volume should be used up.
  • Customers are free to buy the Wakanet Router Bundles as many times as they desire.
  • To buy any of these Wakanet Router Bundles, customers dial the *165# interactive USSD strings. The other alternative purchase and activation options are through the “Wakanet” option in the MyMTN and MoMo Apps.
  • Payment for any of the Wakanet Router Bundles is done using MTN Mobile Money.
  • Customers are free to “buy for others” through the same *165#, as well as the MyMTN and MTN MoMo apps.
  • To check the balance, customers will dial *131#.
  • MTN will support the communication of the Wakanet Router Bundles with marketing support at the points of sale, in the digital and online environment as well as out-of-home assets.
  • The Wakanet Router Bundles are available for purchases to both prepaid and postpaid customers.
  • In case of support, customers will call the general helpline (100) for all product related inquiries for the Wakanet Router Bundles.
  • MTN shall bear no responsibility for any harm and/or losses occasioned them from the use of the purchased Wakanet Router Bundles.
  • Information regarding the Wakanet Router Bundles that is published on authorized advertising material will also form part of the terms and conditions of the campaign.
  • MTN may in their sole discretion amend these terms and conditions at any time, or terminate the Wakanet Router Bundles altogether, without notice.
  • MTN’s decision is final in matters relating to the Wakanet Router Bundles. No correspondence will be entered into once the bundles are legitimately purchased and provided.
  • Any additional products or services not included in the offered value proposition but required by the customer for fulfilling a desired user experience, will need to be arranged and paid for separately.
  • If for any reason any aspect of the Wakanet Router Bundles is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs tampering, unauthorized intervention, fraud, technical failures, or any cause beyond the control of Synergy which corrupts or affects the administration, security, fairness, integrity or proper conduct of the freedom voice bundles, MTN in its sole discretion may cancel, terminate, modify or suspend the Wakanet Fiber Bundles, or invalidate any affected entries, subject to the approval of the local regulator.
  • MTN will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Wakanet Router Bundles, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  • Router
  • Subject to confirmation, the Wakanet Router Bundles cannot necessarily be used in conjunction with any other existing promotions or products.
How to sign up for MTN WakaNet RouterHow to sign up for MTN WakaNet Router
  • Visit any MTN Service Centre with your original national ID or passport (for non-Ugandans) to register for MTN WakaNet Router.
  • Pay and take your starter kit home with you. It is a ready-to-connect device so you will simply plugin and starts working instantly.
  • After installation, you will now be able to connect up to 32 devices e.g., Smart TVs, gaming consoles, tabs, laptops, smart security surveillance cameras, locks, lights, and more.
How to top up MTN WakaNet RouterHow to top up MTN WakaNet Router
  • Go to the MyMTN app, select Buy then MTN WakaNet Router, and choose your preferred data package or dial 165*64# or *150*3# and follow the steps to select your preferred package.
  • You can top up with MTN MoMo on the MyMTN app or at an MTN Service Centre near you
  • There is no limit to the number of MTN WakaNet Router data packages you can top up.
  • To check your MTN WakaNet Router package status, go to the MyMTN app, select Buy then MTN WakaNet Router, and enter your MTN WakaNet Router number.

To confirm this service is available in your home area, please visit any MTN Service Centre near you or consider the following options;

Visit MyMTN app
Call 100 or 0771001000
WhatsApp on 0772123100
Email customerservice.ug@mtn.com

Click here to learn more about MTN WakaNet Router.


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