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Help & Support for 4G WakaNet Router.

What is a 4G Wakanet router?What is a 4G Wakanet router?

4G Wakanet Router is a home Internet solution that offers affordable and reliable 4G/5G data connectivity to multiple gadgets, with a single 4G WakaNet router.

How does a 4G Wakanet router work?How does a 4G Wakanet router work?

4G Wakanet Router uses bundles and speed plans with Bundles and Caps on the data volume. When your bundle depletes, you need to top up to remain connected.

Where can I purchase a 4G Wakanet router?Where can I purchase a 4G Wakanet router?

4G Wakanet Routers can be bought from any MTN Service Center or any MTN dealer shop.

You may also apply for a 4G Wakanet Router from anywhere using your MyMTNApp or the MTN Website.

How much is a 4G Wakanet router?How much is a 4G Wakanet router?

The 4G Wakanet router is free.

  • 4G Router starter pack is UGX 99,000 for 5Mps.
  • 5G Router Stater pack is UGX 130,000 for 10 Mbps.
How many devices can be connected?How many devices can be connected?

It can connect to up to 32 Devices.

Is the device fixed to one Location?Is the device fixed to one Location?

No, the device can be used in other areas where there is 4G/5G coverage.

Which packages are available with the 4G Wakanet Router Device?Which packages are available with the 4G Wakanet Router Device?
  • 4G WakaNet Router Speed plan
  • 4G WakaNet Router Package
  • WakaNet Monthly Bundles
  • WakaNet Family Package
How much are these packages on the router?How much are these packages on the router?

4G WakaNet Router Packages WakaNet Monthly Bundles WakaNet Speed Plans
14GB at UGX 35,000 1.5GB at UGX 5,000 3Mbps @ 55,000
25GB at UGX 55,000 3.2GB at UGX 10,000 5Mbps @ 85,000
45GB at UGX 85,000 7.2GB at UGX 20,000 10Mbps @ 130,000
95GB at UGX 170,000 22GB at UGX 50,000 20Mbps @ 195,000
195GB at UGX 335,000 48GB at UGX 100,000 40Mbps @ 295,000
85GB at UGX 170,000 80Mbps @ 395,000
100Mbps @595,000

4G WakaNet Router Packages

  • UGX 35,000

  • UGX 55,000

  • UGX 85,000

  • UGX 170,000

  • UGX 335,000
WakaNet Monthly Bundles

  • UGX 5,000

  • UGX 10,000

  • UGX 20,000

  • UGX 50,000

  • UGX 100,000

  • UGX 170,000
WakaNet Monthly Packages

  • @ 55,000

  • @ 85,000

  • @ 130,000

  • @ 195,000
How to Buy/Activate Router Device Bundles?How to Buy/Activate Router Device Bundles?

Dial *150*3*1# or use MyMTN App, MoMo App to pay through Mobile Money.

How Can I check my Data balance?How Can I check my Data balance?

Dial *150*3*4#

Will I be able to use different SIMs to connect with the device?Will I be able to use different SIMs to connect with the device?

No, Router comes with a free SIM registered under the owner names at the point of purchase.

How can I change my Password?How can I change my Password?

Connect device to internet, browse with http://192.168.1.1. Login with Username and Password as indicated on the device sticker at the bottom/ back of the device to access the change password option.

How to can I know my Wi-Fi Connection Password?How to can I know my Wi-Fi Connection Password?

Check on the Router Device sticker at the back or bottom use the Wi-Fi Key to connect.

No Light on Wi-Fi SignalNo Light on Wi-Fi Signal

Press the WPS button on the Router and reconnect.

How to Reset Router Device?How to Reset Router Device?

Look for small hole on Device labelled with reset. Hold down a Sim ejector Pin, wait for the device lights to restart to complete the reset process then reconnect.

My Router Device Name not displaying on devices.My Router Device Name not displaying on devices.

Reset the Router and reconnect.

Red Light on network signal labelRed Light on network signal label

Reset the Device and reconnect.

How to check connected devices.How to check connected devices.

Connect device to internet, browse with http://192.168.1.1. Login with Username and Password as indicated on the device Sticker to access User dashboard.

Am experiencing poor connectivity or Limited coverage?Am experiencing poor connectivity or Limited coverage?

Relocate the device to an open place to have improved network coverage.

Available

MTN fibre network is available in your location

Not Available

MTN 4G network is not available in your location

Not Available

MTN fibre 5G is not available in your location






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