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MTN WakaNet Fiber Wakanet MIFI WakaNet Router

MTN WakaNet

MTN WakaNet Fiber

What is MTN WakaNet Fiber? What is MTN WakaNet Fiber?

WakaNet fiber is an MTN Fixed Home Internet service delivered using optic fiber cable directly to your home.

How can I check to confirm if my area is covered by Wakanet fiber? How can I check to confirm if my area is covered by Wakanet fiber?

Download and use the myMTN app or visit our website www.mtn.co.ug

How can I apply / subscribe for Wakanet Fiber? How can I apply / subscribe for Wakanet Fiber?

Service application is done through MyMTN App or the MTN Website.

How can I apply using MyMTN App? How can I apply using MyMTN App?
  1. Open MyMTN app and select Wakanet
  2. Select WakaNet Fiber
  3. Read and Accept Terms and Conditions
  4. Choose Proceed
  5. Confirm Location
  6. Select Request for service
  7. Submit your email
  8. Select your preferred package
  9. Make payment

We will contact you to connect you within 6 hours of making the payment.

How can I apply using the MTN Website? How can I apply using the MTN Website?

Visit MTN website (www.mtn.co.ug), Select MTN Wakanet, input area address to confirm feasibility, Enter your number, Select Pay package, Input customer details, confirm request with OTP and approve with Mobile Money Payment to complete request for the service.

How much is the installation of the service? How much is the installation of the service?

Installation is Free

How much are the Packages? How much are the Packages?

We have 4 packages capped with Fair User Policy Monthly Data volumes valid for 30 days.

  • Lite Package Up to 10Mbps @Ugx 130,000 capped at 600GB.
  • Standard Package Up to 20Mbps @Ugx 195,000 capped at 1200GB.
  • Premium Package Up to 40Mbps @Ugx 295,000 capped at 1800GB.
  • Prestige Package Up to 60Mpps @Ugx 395,000 capped at 2400GB.
What do I need to access the service? What do I need to access the service?

On installation, you will be provided with a Wi-Fi username and password to connect your device to Wakanet fiber.

Are the service speeds fixed? Are the service speeds fixed?

Wakanet Fiber internet speed is shared amongst users connected to the device. Meaning connected devices will share the provided internet speeds at a given time.

How long does it take to install service? How long does it take to install service?

Service installation is done within 3 days after location feasibility has been confirmed.

What’s FUP? What’s FUP?

A Fair Usage Policy (FUP) is put in place to govern usage and ensure network standards are maintained. Our Wakanet Fibre plans are subject to FUP and once you hit your monthly FUP threshold, your internet speeds will be throttled/slowed down based on your selected plan.

Can I renew my subscription when I have hit my FUP? Can I renew my subscription when I have hit my FUP?

Yes, you can simply go to MyMTN App or our website www.mtn.co.ug.

How do I Renew My Subscription? How do I Renew My Subscription?

Subscription is renewed with My MTN App or by dialing *150*3#, select Wakanet Fiber.

Payment procedure through MyMTN App

  1. Open MyMTN app and select Recharge.
  2. Select WakaNet Fiber
  3. Select Renew Subscription
  4. Choose renew for Me or Renew for Other (in case you are paying for someone else)
  5. Select your preferred package
  6. Make Payment and service will be renewed.
Can I pay for more than one month? Can I pay for more than one month?

Yes, clients can make monthly, quarterly, and annual payments.

How do I upgrade to another package? How do I upgrade to another package?

You can change your package on the day of your subscription renewal. You will be able to change your subscription by selecting the package of your choice on the MyMTN App or website www.mtn.co.ug.

Can I use my Senkyu points for installation and to renew my subscription? Can I use my Senkyu points for installation and to renew my subscription?

No, you cannot use you’re your Senkyu points for either.

What do these signals on my Wakanet Router mean? What do these signals on my Wakanet Router mean?
  • Red light on the device means there’s a problem with the optical Signals especially effect from Fiber fault, customer should contact us immediately.
  • No Light on the device means router has lost configuration settings and customer should contact us for reconfiguration.
  • Green light on the device but has no connection: customer should check that they have an active on the Subscription. If subscription is active, they should contact us.
How can I contact MTN for Wakanet Fiber Support? How can I contact MTN for Wakanet Fiber Support?

Client can reach us through WhatsApp on 0772123100, Call 125, on X @mtnug or Email: Wakanet.ug@mtn.com for support.

In case I am relocating residence and I need to have my Wakanet fiber relocated. What should I do? In case I am relocating residence and I need to have my Wakanet fiber relocated. What should I do?

Contact us through any of channels, we shall check feasibility of the new location and if it is feasible, we shall migrate the equipment to your new premises.

If it is not feasible, MTN offers the Wakanet Router to support your connectivity needs in your new location.

How do I terminate the service? How do I terminate the service?

Notify us of your desire to terminate the service through our channels. We shall cancel the service and collect the Fiber equipment from your premises.