MyMTN App is an all-in-one, self-care tool enabling MTN customers to self-serve and engages with customer service online and everywhere they go. The application is available for all MTN Postpaid and prepaid smartphones subscribers. It can be downloaded for free from app stores such as Apple Store (iOS), Google Play (Android) or BlackBerry World.
MyMTN App is another customer-centric innovation to give customers full control of their MTN phone accounts. MyMTN app is easy to download and free to use, that means customers are not charged for data used in the app. The App gives subscribers greater control of their own mobile services so that they can access services and solve issues without having to contact company representatives.
MyMTN exists out of 2 main platforms – Mobile Money and MyMTN Self-Care. For Mobile Money, the regular 5-digit pin is used to log in. For MyMTN Self-Care, an account is created, and the user will from then on be able to access Self-Care services with his/her set password. Additionally, login is supported by an SMS code to ensure the security of customers’ accounts.