Stanbic Bank Uganda, MTN Uganda and Airtel Uganda inform the public and their customers that on Saturday 3 October 2020, a third-party service provider experienced a system incident which impacted Bank to Mobile Money transactions.  All Bank to Mobile Money/Wallet services have since been temporarily suspended.

This system incident has had no impact on any balances on both Bank and Mobile Money accounts.

Our technical teams are analysing the incident and will restore services as soon as possible.

We apologise to all customers for any inconvenience that this has caused and reiterate our commitment to delivering seamless banking and mobile money services.



Anne Juuko

Chief Executive

Stanbic Bank Uganda


Wim Vanhelleputte

Chief Executive Officer

MTN Uganda

VG Somasekhar

Managing Director

Airtel Uganda

Media enquires:

Cathy Adengo

Corporate Communications Manager Stanbic bank Uganda


Rhona Arinaitwe

Senior Manager Corporate  Communications

MTN Uganda




Sumin Namaganda

Corporate Communications Manager

Airtel Uganda




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