MTN Uganda License Renewal

MTN Uganda provides telecommunications services under a Second National Operator License for the operation of a telecommunications system issued on 15 April 1998 for a period of twenty years. The License expired on 21 October 2018 but was variously extended to accommodate conclusion of renewal negotiations which have been ongoing for close to 2years.


MTN Uganda is now pleased to announce the conclusion of negotiations for the renewal of its Second National Operator license which expired in October 2018.


MTN has fulfilled all conditions precedent to the license, including the payment of a total sum of US$100 million as license renewal fee for a period of 12 years commencing 1 July 2020.


MTNU and the Commission will conclude the signature of the License Agreement within the coming days




About MTN Uganda

Launched in 1998, MTN Uganda is the leading communications operator in Uganda, offering Mobile and Fixed telecommunications, Mobile Money Services and Internet Service Provisioning. As at 31st December 2018, MTN Uganda recorded 11.2 million subscribers across Uganda. Visit us at or follow us on and or for assistance.

About the MTN Group

Launched in 1994, the MTN Group is a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our 240 million customers in 21 countries in Africa and the Middle East. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code “MTN”. We are pursuing our BRIGHT strategy with a major focus on growth in data, fintech and digital businesses.

For more information, please contact:

The Media Desk |

Rhona Arinaitwe on 0772 123067 on +256 (0) 77 212 1372 |

Nompilo Morafo on +27 (0) 83 212 4022 | ||

The or 077 212 1372 or

Emmy Olaki at or 078 260 5997




Connectivity, but not at the expense of biodiversity

The lockdowns in many countries during the spread of COVID-19 have been accompanied by images of wild animals venturing into the streets of deserted towns, experiencing life with fewer humans around. These visuals have been a reminder of the effect people have had on displacing animals from their natural habitats over the centuries and how human activity continues to destroy biodiversity.


Friday June 5 is World Environment Day, the United Nations day for encouraging awareness and action to protect the planet. The theme for 2020 is to celebrate biodiversity. And with scientists saying that one million species are now at risk of extinction, there has never been a more important time to focus on safeguarding the variety of life on Earth.


Africa and the Middle East are facing biodiversity threats despite still being home to a rich and diverse animal, plant, and marine biodiversity that provides critical ecosystem services, driving the regions’ economies and serving as buffers to climate change.


‘Eco-responsibility is a key pillar of MTN’s sustainability strategic framework. We are determined to ensure that our growth contributes positively to the future of the planet and continuously work to reduce our impact on the environment’, says Nompilo Morafo, Executive for Corporate Affairs at MTN Group.


Our belief is that everyone deserves the benefits of a modern connected life. So far, more than 257 million subscribers have plugged in to our network across 21 countries. The masts that we use to connect customers are one sign of our presence in these markets.


When planning the location of these, MTN considers various factors, including environmental, biodiversity, visual and functionality aspects. We consider proximity to existing roads and electricity infrastructure to reduce the potential disturbance to the natural environment of vegetation removal or habitat disturbances during construction.


Together with our partners, we work to minimise biodiversity loss and environmental impact, safeguarding against the removal, damage or disturbance of flora, fauna or birdlife. We also ensure that no hunting, trapping, shooting or poisoning of any fauna takes place.”


Our work goes beyond mere compliance with environmental laws. We believe strongly in the protection of the world’s precious natural resources. Connectivity does not need to come at the price of biodiversity. Through conscious decision-making, and planning and implementation, we are committed to reduce our impacts across the markets in which we operate.


This World Environment Day join us in calling for action to combat accelerating species loss and degradation of the natural world. It’s Time #ForNature: it’s time to act to help end biodiversity loss and the climate crisis. Only by playing our part can we allow nature to heal and ensure a better and healthier future for everyone.



MTN Uganda Appoints Andrew Bugembe as Chief Finance Officer

MTN Uganda appointed Andrew Bugembe as their new Chief Financial Officer. Mr. Bugembe started work on April 1, replacing Mike Blackburn who retired early this year having served as the Telecom’s CFO since 2011. In his position, Mr Bugembe is part of the dynamic leadership team of MTN Uganda that boasts of 16 members, four of whom are women.

After being away from Uganda for almost 10 years, Mr Bugembe is happy to join a great, experienced and strong management team back home at MTN Uganda. He looks forward to leading the Finance division and contributing to MTN Uganda’s future success as the country embarks on this thrilling Digital journey that the telecom is committed to deliver.

Mr. Bugembe brings to his position, more than 21 Years of Telecom experience from various countries, working at MTN in different capacities, holding executive and senior management roles in finance departments, including holding the CFO position at MTN Liberia and MTN Congo Brazzaville.

Mr. Bugembe’s robust career at MTN has seen him serve in five different countries. Some of the key highlights of his career at MTN include concluding a $300m syndicated medium term facility, in a Project Finance deal that won an award for the best telecoms deal in Europe Middle East and Africa (EMEA) in 2012.

Although he takes over office at a difficult time when many company revenues are getting slashed by the global Covid19 pandemic, the seasoned accountant is no stranger to operating amidst disasters like this one.

He spent a lot of time resizing the cost structures for a couple of MTN OPCOs to align with changing macro-economic trends especially during the Ebola crisis in West Africa and the drop in oil prices while in Central Africa.

As CFO of the country’s highest tax payer, Mr Bugembe’s key roles will be to drive the company profitability mandate, to ensure effective and efficient Capital allocation, and to support Service revenue growth through data analytics with focus on non-voice revenues. He will also support key transformation initiatives, build internal capacity, support digitization with focus on FinTech in addition to continuous cost optimization and improving working capital management among others.

In addition to the 21 years of telecom experience, Mr Bugembe is a chartered accountant (FCCA-UK) with a Masters degree from University of Wollongong in Australia and he hold a Bachelors of Commerce Degree from India.

Mr Bugembe is a passionate, curious and adaptive person, having lived, studied and worked in seven countries. He enjoys travelling to different countries to explore various cultures and have time to himself and his family away from work. He is married with two amazing sons aged 11 and 8 years. Outside work, he will be found reading books or a couple of journals. He is a huge fan of the Mercedes-Benz team in Formula 1 and a loyal Arsenal supporter.

MTN Uganda Supports Kasese Floods Victims With Non-Food Start-up kits  

  • Thousands of people are displaced, houses and property destroyed, and livelihoods affected following flash floods from heavy rains in Kasese district and surrounding Mt. Rwenzori region this month.


  • MTN has donated shs.41,000,000 to provide relief to the displaced people


  • The money will be used to provide 100 start-up nonfood items/ relief kits to support some of the displaced families.


MTN Uganda through its Corporate Social Responsibility arm, the MTN Foundation has donated Shs. Ugx 41,000,000 million towards the Kasese floods victims. This money will be used to buy non-food relief items to support the families that have been displaced.

The devastating floods ensued after River Nyamwamba burst its banks, following the heavy rains that hit the Rwenzori Mountain ranges.

Over 24,760 households with approximately 173,320 people were affected by the flash floods. Almost up to 150 houses were destroyed in Karusandara division while another 92 houses were completely washed away in Nyamwamba and kilembe areas. The displaced people have sought shelter from nearby churches and school buildings following a directive from Hon. Musa Ecweru, the state Minister for Relief and Disaster Preparedness during his visit to the area last week.

It is against this premise MTN Uganda, through it’s foundation that aims at improving the lives of the communities within which it operates by supplementing government efforts in priority areas including disaster responses has urgently come in to reach out to the  Kasese floods victims with relief aid.

While handling over the dummy cheque to the Red Cross and Officials from the office of the Prime Minister, MTN Uganda’s Chief Executive Officer, Mr. Wim Vanhelleputte said remarked that facing such a disaster in these unprecedented times when the globe is grappling with the Covid19 pandemic and the country in a state of lock-down, spells double tragedy for the people of Kasese, thus prompting urgent relief from mtn and all other stake holders to save the lives of people.

This was during a dummy cheque handover at the Nyonyi Gardens MTN offices in Kampala this morning.

Wim further expressed MTN’s heartfelt sympathy to the people of Kasese.

“As MTN Uganda, we stand with the people of Kasese who have suffered great loss in the recent heavily destructive flash floods. We understand that this is such a trying time, especially since we are already battling the devastating effects of the Covid19 pandemic. We hope that this modest support we have rendered will offer them some comfort,”

While receiving the cheque, Robert Kwesiga, Uganda Red Cross Secretary General appreciated MTN for always coming through very fast to support whenever the Country has emergences.

“This is not the first time MTN Uganda has supported people affected by disasters. Last year they supported Bududa twice, supported Bundibugyo and today they are supporting Kasese. This consistent commitment is a true humanitarian spirit exhibited by MTN to support it’s community. Amidst this period when all partners including MTN have heavily invested in the COVID-19 fight, MTN has still managed to support Kasese. We want to thank you.” Kwesiga said.

The money shall be used to procure 100 standard household non-food-item kits to reach out to 100 most vulnerable families comprising of children, youths, women and the elderly. Each of the kits contains 2 cooking pots, 6 cups, 6 plates, 1 knife, 1 ladle, 2 jerry cans, 3 blankets, 3 mosquito nets, 3 bars of soap and 1 tarpaulin for shelter.


In 2013, the MTN foundation spent about 250m to support the kilembe mines hospital which had been affected by similar floods through refurbishment of the children and maternal ward and provided items to support the hospital inclusive of 100 hospital beds, mattresses, mosquito nets as well a generator.


On behalf of the Government of Uganda, the Ag Commissioner for Disaster Preparedness Ms. Rose Nakabugo extended warm heartfelt appreciation to MTN Foundation for the support to the people of Kasese. “This is very timely. We thank MTN and commit that the donated items will right away be delivered to Kasese to help people cope through this situation. Thank you for complementing our efforts.”


MTN Hands over 3 brand new cars to The President and Covid19 Task Force

The Chief Executive Officer of MTN-UGANDA, Mr. Wim Vanhelleputte has today handed over 3 Brand new Nissan Hard body pickups to H.E. The President, The Prime Minister & the Covid19 task force. The three cars that are meant to ease transport issues in the Covid19 Pandemic were handed over this morning at the Kololo Airstrip in Kampala.

The three Pick-ups, together with the ugx.220m that MTN contributed towards National Water and Sewerage Corporation (NWSC)  and ugx.297m donated to the Uganda Red Cross Society (URCS) bring MTN’s contribution in the fight against covid19 to over 1 billion Uganda shillings. MTN’s contribution to NWSC was geared towards providing water to the people living in water-stressed areas around Kampala in a bid to promote hand washing as one of the ways to prevent the spread of the deadly Coronavirus while the contribution to URCS was to aid in their duties of combatting the deadly virus respectively.

Apart from enabling its 12 million customers to send money for free and help family and friends to take care of themselves amidst this devastating pandemic, the telecom is also making it possible for people to work from home and keep earning by providing affordable internet. The internet bundle dubbed “work from home” is meant to promote the concept of ‘social distancing’ to further prevent the spread of the desolating corona virus.

MTN is further supporting government’s sensitization drive by availing free media channel space (radio, tv, social media, sms, call center IVR platform) to promote Ministry of Health’s sensitization messages. The Telecom also zero rated all its learning platforms to support school-going children to study online from home without data.

Additionally, MTN has also offered some of its call center space to ministry of health officials to take calls from the public regarding Covid19 emergencies and information

To facilitate the flow of information, MTN Uganda has also zero rated Ministry of Health and World Health Organization (WHO) websites so the public can access information about the virus at no charge. They include, and

While the country is contending with this imminent catastrophe, MTN remains a dependable partner and is committed to continue working with government, to reduce the impact and disruption that the covid19 pandemic is having on the lives of Ugandans.

MTN and NWSC come to the aid of water stressed areas

  • This initiative is part of efforts to promote handwashing as one of several precautions in the fight against covid-19


National Water and Sewerage Corporation (NWSC) and MTN Uganda have joined hands to provide 23 bulk water points as part of an initiative by NWSC and partnering companies to install a total of 100 water points aimed at supplying water to water stressed areas of Kampala during the Coronavirus (COV19) outbreak.

The areas to benefit from the water points include those areas at the periphery of the water supply network which currently receive intermittent supply or no water at all. Each of the 100 water points will be installed with a 10,000 liter capacity water tank that will supply water at the official NWSC public tap tariff of UGx 25shs per 20 liter jerry can.

Whereas Kampala Water is currently able to produce 240 million liters of water per day, peak demand is 300 million liters per day. To bridge this shortfall, NWSC is currently undertaking the construction of a 240 million liter per day capacity water treatment plant in Katosi to the East of Kampala. The first phase to be completed in January 2021 will deliver 160 million liters of water per day to the greater Kampala supply network.

The partnership with MTN will provide short term relief to NWSC customers in water stressed areas as NWSC undertakes the completion of the Katosi Water Treatment Plant. MTN has provided UGX 220 million towards the partnership. Under the partnership, the NWSC will install 23 bulk water points and purchase a water bowser that will be used to ensure regular supply of water to these water points.

This initiative has received support from other corporate companies under the CEO forum with Roofings Uganda Ltd contributing UGx 100M towards the same cause. Over 30,000 households will benefit from this joint water supply intervention. The areas to benefit include Kyengera (Nagalabi-Kisozi), Wakiso-Kikoro, Mukono-Kasenge, Seeta (Kagala-Bukelele), Kyaliwajjala, Kijabijo, Kiteezi, Kiryagonja (Bulindo-Kira-Nsasa-Kilyamuli), Matugga-Buwuzume, Bulenga-Ganda-Bulenga, Kyebando Central, Gayaza, Nateete, Upper Nalumunye, Nansana, Kireka-Kamuli, Wakiso-Ssenge, Nansana-Gganda, Namagoma, Mukono-Nakapinyi, Ndejje-Ggangu, Najjanankumbi-Kitiko among other areas

We are grateful for this partnership with MTN Uganda and Roofings Uganda during this COVID-19 outbreak where water is a critical input in the prevention of infection and spread of the virus. NWSC is committed to provide water for all during this sensitive period

Commenting on this initiative, the MTN Uganda Chief Executive Officer – Wim Vanhelleputte, said that this partnership alongside several others implemented in the effort to fight covid-19, are a demonstration of the brand’s commitment to support Ugandan’s in our hour of need. “MTN believes that the resilience of communities is strongest when people work together. That is why MTN, working through institutions like NWSC, is supporting the delivery of much needed water to underserved areas in the fight to avert a covid-19 pandemic in the country.”

MTN Uganda and the French Embassy in Uganda to Host legendary African Footballers for a football game against ex Uganda Cranes Footballers.


  • The game is part of activities to celebrate Uganda-France Friendship Week


  • The ex-African internationals will commission classroom block in Wakiso with the MTN Foundation and launch MTN online child protection policy.


  • The match is being organized with support from the Federation of Uganda Football Associations (FUFA)


 Sameul, Eto’o, Emmanuel Eboue and Yaya Toure are some of the big African football names that will take part in a football game on Sunday 22nd March 2020 at Mandela National Stadium, Namboole against a line-up of ex-Ugandan football stars.

The football game sponsored by MTN Uganda is part of activities earmarked to celebrate the annual France-Uganda friendship week. The game will be between ex Uganda national team players and ex francophone (some Anglophone) international/African stars.

Other big names expected to make the ex-internationals team are El Hadji Diouf, Taribo West, Fadiga Khalilou, Taribo West, Nwanko Kanu, Sissoko Mohamed Lamine, Geremie Njitap, Camara Aboubacar Sidiki, Kamara Moustapha, Luala Lomana Tresor among others.

In partnership with the MTN Foundation, the ex-internationals will also take part in a charity event that will include the commissioning of a classroom block at Onwards & Upwards Secondary School in Wakiso district and the launch of the MTN Online Child Protection Policy, which seeks to educate children, parents and teachers about responsible use of the internet.

“We are excited to be part of activities to celebrate the Uganda-France friendship week. The football match and indeed all the activities of the week, offer an opportunity to our customers, especially young people, to reflect on the many possibilities that this cooperation offers. Our association to this initiative is a demonstration of our current #GoodTogether brand message and proof of the potential good that comes out of working together. Business and meaningful relationships are the foundation of growth and development. You are never good alone. We are all good together,” said MTN Uganda Chief Executive officer Wim Vanhelleputte.

Other activities during the 6 day long celebrations include; Francophonie (Saturday 21st March 2020), a day dedicated to the celebration of Francophonie (art, music, cuisine) in collaboration with other Francophone communities living in Uganda, Gastronomy (Monday 23rd March 2020), a day celebrating French fine dining, Fashion day (Tuesday 24th March 2020), catwalk at the residence of France in Uganda showcasing both Ugandan and French designers.

Business and Innovation day (Thursday 26th March 2020), focusing on shared business interests for innovation. Sports day (Friday 27th March 2020), French and Ugandan rugby players to visit various schools to organize sports activities for children.

And to crown it all, the Music & Sports day (Saturday 28th March 2020), featuring a rugby tournament between the Uganda national team and the French national army team at Kyadondo rugby grounds. This will be followed by a music concert at the Lugogo Cricket Oval headlined by the famous Kassav band.



MTN Uganda expands Mobile money regional remittance service with Vodacom partnership 

  • MTN Uganda first launched the service in 2015 with partners in Kenya and Rwanda followed by Tanzania and Burundi in 2019. 
  • With growing trade in the region, the service makes mobile money transactions easy, fast, secure affordable across the borders. 
  • The service is part of the larger Mobile Financial Services plan of MTN, to further expand financial inclusion not just in Uganda but across the region. 


MTN Uganda has added Vodacom Tanzania to the list of telecom partners with whom customers can do mobile money transactions in the East African region.  

The new addition follows success of the same service with other providers in Tanzania (Tigo & Airtel), Kenya (Safaricom)Burundi (Eco Cash) and in Rwanda (MTN Rwanda) a few years ago. 

The mobile money cross border money remittance service is intended to ease the process of sending and receiving money in the region enabling business people and families to safely, easily, affordably and conveniently carry out money transactions in the region in real time. 

“Regional remittance service is an important part of our mobile financial services strategy to increase financial inclusion for all using mobile technologies, and to reduce the cost of transferring money between countries. The new partner will take advantage of the extensive distribution network of Mobile Money in the region and reduce the cost of sending and receiving money for our customers,” said Ali Monzer, General Manager Mobile Financial Services MTN Uganda. 

The ability to transfer money easily and cheaply in the region is already revolutionising the lives of many of our customers. As with the Tigo in Tanzania, MTN Rwanda, Eco Cash Burundi and Safaricom in kenya, the Vodacom Tanzania addition will not only enhance family connections, but will also facilitate more trade and business partnerships on a regional scaleMonzer added. 

To send money across the region, an MTN MoMo customer in Uganda simply dials *165*1*2# and selects their preferred destination. The customer is then prompted to enter their destination number, then the amount in Uganda shillings. The customer will then receive a summary including the amount they are sending, the forex rates of the day, the amount the recipient will get and then a pin prompt to confirm the transaction.  

Epimack Mbeteni, Vodacom M-Pesa director in Tanzania said existing statistics show that in 2015 the value of trade between Tanzania and Uganda was over Tsh 178 billion and increased to over 350 Billion in 2018. Although the amounts of money sent between Tanzania and Uganda through formal money transfer is large but it is estimated that more than twice that amount has been sent through informal money transfers channels including bus drivers and bus attendants or using relatives and friends traveling’ said Mbeteni. 

“We have seen the difficulty our customers face when transacting between neighbouring countries and we have brought a solution through this service which is convenientreliable and faster. There is no reason for our customers to send money through bus drivers or conductors and other unsecure channels when doing business transactions, paying tuition fees or send money to family and friends. Our customers can now save time by sending and receiving money from Uganda through their M-Pesa wallets more conveniently and affordably”, Mbeteni said. 









About MTN Uganda 

Launched in 1998, MTN Uganda is the leading communications operator in Uganda, offering Mobile and Fixed telecommunications, Mobile Money Services and Internet Service Provisioning. As at 31st December 2018, MTN Uganda recorded 11.2 million subscribers across Uganda. Visit us at or follow us on and or for assistance.  

About the MTN Group 

Launched in 1994, the MTN Group is a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our 240 million customers in 21 countries in Africa and the Middle East. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code “MTN”. We are pursuing our BRIGHT strategy with a major focus on growth in data, fintech and digital businesses.  

For more information, please contact: 

The or 077 212 1372 or  

Emmy Olaki at or 078 260 5997 


MTN Uganda is recognized with the “Highest Network Performance Score” Award.

  • The tests were conducted by Rohdes & Schwarz, using the ITU/ETSI standards and methodology.

MTN Uganda has been recognized by Rohde & Schwarz, with “Highest Network Performance Score” for its data and voice services.

The award was officially presented to the Chief Executive Officer (CEO), MTN Uganda – Mr. Wim Vanhelleputte at the company’s offices in Kololo, Nyonyi Gardens on Tuesday, 18 February 2020 by Shakil Ahmed, Director Africa together with Paul Mwangi, Manager Mobile Network Testing, Rohde Schwarz.

Rohde & Schwarz bestowed this award on MTN Uganda following tests conducted on ground in Uganda, during the 3rd quarter of 2019, and within the framework of a study that involved extensive tests of voice calls and internet speed evaluations across over 8500km around the country as well as static tests in hot spots.

These independently conducted network quality and performance tests were done on the networks of all mobile operators in Uganda and benchmarked against leading European mobile telephone operators using the network performance scoring methodology of European Telecommunications Standards Institute (ETSI) TR 103 559 S.

Rohde & Schwarz is a renown international organization that specializes in auditing 2G, 3G, 4G and 5G performance of mobile networks across the globe using the International Telecommunication Union (ITU)/ETSI standards and methodology.

“The award justifies MTN’s commitment over the years to continuously invest in a wide and quality network.”, said Mr. Vanhelleputte.

“The advantage of using this global standard of measurement (is that), it challenges us to not only be the best in Uganda but also benchmark ourselves against leading networks across the world. Our consistent investment in the network over the years is getting us ever closer to the ‘best in class’ global networks.”, he further noted.

MTN’s network had the highest aggregated voice performance score across major towns and on highways. This specifically with regard to placement and quality of calls. In addition, MTN Uganda also registered the highest aggregated data performance score in relation to quality of videos and ability to stream.

Being the market leader with more than 13 million customers, MTN Uganda has made it a strategic priority to deliver and maintain a positive experience for customers using our network.

Commenting on the subject, MTN Uganda Ag. Chief Technical Officer (CTO), Mr. Samuel Sentongo said, “MTN Uganda’s innovation agenda requires that we constantly invest, upgrade and maintain a robust network, one that can optimally carry and sustain both voice and data traffic as well as the rapidly growing mobile financial services portfolio”.

MTN has over the years embarked on an aggressive dual data strategy, through which the company is not only heavily investing in the network but also signing-up various partnerships with device manufacturers and other related service providers to put in the market affordable data enabled devices. “At MTN, we believe everyone deserves the benefits of a modern connected life. That explains our commitment to put communication and access to the internet in the hands of every Ugandan while maintaining a network that has both the reach and quality to sustain positive customer experiences,” concluded the CEO.

In January 2020, MTN Uganda became the first operator in East Africa and the third in Africa to showcase the 5G network to its customers, after MTN South Africa and MTN Nigeria last year. The use case trials demonstrated the capability of 5G, giving customers a glimpse of the benefits, this future technology will deliver.


About MTN Uganda

Launched in 1998, MTN Uganda is the leading communications operator in Uganda, offering Mobile and Fixed telecommunications, Mobile Money Services and Internet Service Provisioning. As at 31st December 2018, MTN Uganda recorded 11.2 million subscribers across Uganda. Visit us at or follow us on and or

for assistance.

About the MTN Group

Launched in 1994, the MTN Group is a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our 240 million customers in 21 countries in Africa and the Middle East. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code “MTN”. We are pursuing our BRIGHT strategy with a major focus on growth in data, fintech and digital businesses.

For more information, please contact:

The or 077 212 1372 or

Emmy Olaki at or 078 260 5997