Cookies Statement

Last Reviewed: 25th September 2026

Version: 2.0

This is the cookie statement of MTN Uganda Limited, a company incorporated in Uganda under registration number 80010000386201 (“MTN Uganda”) for www.mtn.co.ug (this “Website”).

This Cookies Statement contains important information on our use of cookies on this Website.

What are cookies?

Cookies are text files containing small amounts of information which are placed on your computer or mobile device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise your device and target the content displayed to your interests.

Why do we use cookies?

We use cookies to customize and improve your experience of this Website, to deliver content tailored to your interests; and to manage this Website and other aspects of our business.

Cookies are used by us to recognise repeat users, facilitate your on-going access to, and use of this Website.

Cookies allow us to track your usage behaviour and compile aggregate data that will help us to improve the functionality and performance of this Website and content. For example, by storing your preferred settings for the next time you visit this Website to deliver tailored content to you.

What do the cookies enable us to do?

The cookies collected on this Website, enable us to:

recognize you when you sign in;
learn your interests and preferences;
tailor this Website to your personal needs and preferences;
track your behaviors to improve security functions;
remember the notifications that you have been shown, so that you are not shown them again;
find information once you have logged in;
keep track of the items stored in your shopping basket and take you through the checkout process;
help us link your browsing information to you and your personal data, for example, when you choose to register for a service;
deliver content, including advertisements, which is personalized to you;
make improvements and updates to this Website based on the way you want to use it; and
make your online experience more efficient and enjoyable.

What types of cookies are used?

Below is a summary of the categories of cookies collected on this Website, and how your consent may impact your experience of certain features as you navigate this Website.

Cookie Type	Description
Strictly Necessary Cookies	These cookies are necessary for this Website to work and enable you to move around this Website and use its services and features. Without these cookies, performance of the Website may be encumbered, and certain services and features may become unavailable. Strictly Necessary Cookies are used to collect session ID, authentication data and your cookie preferences. Most are “session” cookies, which expire when you close your browser or sign out; a small number are persistent cookies, so that your cookie choices and interface settings are remembered on your next visit.
Functionality Cookies	Functionality Cookies are used to enhance the performance of this Website. They allow this Website to help maintain your session and remember the choices you make in order to provide functionality for your benefit. Functionality Cookies collect information about the selections you make during your visit, such as the bundle or package you have chosen, the mobile number associated with a purchase or renewal, and the reference number for a payment in progress. This enables the Website to retain this information as you move between pages and complete your request. Functionality Cookies also include persistent cookies, which are used to remember your preferences when you subsequently visit this Website.
Performance Cookies	Performance Cookies are used to gather statistics about the use of this Website and how you behave on this Website in order to improve the performance and design of our services. For these purposes, Performance Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, actions taken on this Website and the dates and times of your visits, as well as the country and time zone in which your device is located. This may include metrics on how you interact with individual pages. The information collected through these cookies is used only to improve this Website’s performance; some of it, such as your IP address, may indirectly identify you. These cookies are provided by our third-party analytics providers, Google Analytics and Microsoft Clarity, and the information obtained through these cookies will be disclosed to, or collected directly by, those providers. For more information about their cookie and information practices (including the types of cookies used and their expiration dates), please see Google’s cookie policy and Microsoft Clarity’s cookie list. You can also opt out of Google Analytics using the Google Analytics opt-out browser add-on.
Targeting Cookies	Targeting Cookies track your actions on this Website and across other websites and use the data collected to build a profile about you (based on, for example, your preferences and interests). You will then see personalised advertisements based on your particular profile. Targeting Cookies are also used to build profiles of visitors to gather statistics on the performance of advertisements that run on this Website and across other websites.

Other third-party tools and widgets may be used on our individual web pages from time to time to provide additional functionality. Depending on how you set your preferences in your browser and/or the cookie banner, use of these tools or widgets may place a cookie on your device to make their service easier to use and ensure your interaction is displayed properly on our web pages.

In our analytical reports, we will obtain other identifiers, including IP addresses, but only for the purpose of identifying the number of unique visitors to this Website and the geographic origin of visitor trends.

Managing your cookies preferences

“Strictly Necessary” cookies automatically apply and can’t be disabled as these cookies are required for this Website to work and enable you to move around this Website and use the services and features.
On your visit to this Website, a notification banner will appear allowing you to manage your preferences to collect cookies which are not “Strictly Necessary” (cookie banner). Although most browsers automatically accept cookies, you can choose whether to accept or reject cookies via the cookie banner or by customising your internet browser’s settings (often found in your internet browser’s Tools or Preferences menu).
Providing your consent to cookies which are not “Strictly Necessary” is voluntary and you can opt-out of each cookie category at any time by clearing your internet browser’s cookies and updating your preferences by clicking on the “Manage Cookie preferences” button or by disabling cookies in your web browser.
Cookies may, however, be necessary to provide you with certain features available on this Website. If you disable cookies you may not be able to use these features, and your access to our Website will be limited and/or certain functionalities may be inoperable.
Except for strictly necessary cookies, all cookies will expire after 12 months.
The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Contact details

If you have any queries regarding managing cookie preferences contact the Data Protection Officer at dataprotectionofficeUG@mtn.com