MTN wishes to inform the public that you can now buy, swap and upgrade or replace SIM cards at 167 MTN service centers countrywide (listed below). For these purposes, customers will be required to present;

  • An original National ID (for Ugandans)
  • Or a valid Passport (for foreigners)
  • Or a Refugee ID (for refugees)

In addition, the public is also required to take note of the following;

  1. New SIM cards cost only UGX 2,000.
  2. SIM card swaps are only UGX 1,500 and customers are also required to present a valid police letter that is no older than 21 days.
  3. 4G SIM card upgrades or replacements are UGX 1,500 and customers are also required to present their current SIM card.

Please visit any MTN service center near you for assistance.

Note: SIM cards will only be activated after verification by NIRA.

​Buy and register or swap and replace your MTN SIM card at the following MTN Service Centres;​ .​​

Kampala Central East North South West West
MTN Acacia Mall MTN Namawajjolo MTN Budaka MTN Elegu MTN Mbarara MTN Katikara
MTN Clock Tower MTN Abaita Ababiri MTN Magamaga MTN Gulu MTN Bwizibwera MTN Kikonda
MTN Crested Towers MTN Bbale MTN Sironko MTN Arua MTN Ibanda MTN Fort Portal
MTN Forest Mall MTN Bulenga MTN Jinja MTN Gulu MTN Ishaka MTN Masindi
MTN Kampala Road MTN Buwama MTN Mbale MTN Lira MTN Isingiro MTN Biiso
MTN Kyaggwe Road MTN Bweyogerere MTN Amuria MTN Moroto MTN Kabale MTN Bukomero
MTN Lugogo MTN Entebbe MTN Buduuda MTN Adjumani MTN Kabwohe MTN Bundibugyo
MTN Village Mall MTN Gayaza MTN Bugiri MTN Aduku MTN Kalisizo MTN Busunju
MTN Airport MTN Kajjansi MTN Bukedea MTN Amolatar MTN Kanungu MTN Bweyale
MTN Victoria Mall MTN Kalagi MTN Bukwo MTN Apac MTN Kihihi MTN Fort Portal
MTN Nyonyi Gardens MTN Kalangala MTN Busia MTN Arua MTN Kinoni MTN Hima
MTN Bukoto MTN Kasawo MTN Butaleja MTN Dokolo MTN Kisizi MTN Hoima
MTN Gaba MTN Kawempe MTN Buwenge MTN Gulu MTN Kisoro MTN Kagadi
MTN Garden City MTN Kayunga MTN Iganga MTN Kalongo MTN Kyazanga MTN Kakumiro
MTN Kabalagala MTN Kireka MTN Jinja MTN Kitgum MTN Kyotera MTN Kamwenge
MTN Kampala Road MTN Kyaliwajala MTN Kaliro MTN Koboko MTN Lyantonde MTN Karugutu
MTN Kamwokya MTN Kyengera MTN Kamuli MTN Kotido MTN Mbarara MTN Karuguza
MTN Katwe MTN Lugazi MTN Kapchowra MTN Lira MTN Ntungamo MTN Kasambya Mubende
MTN Kibuli MTN Lukaya MTN Katakwi MTN Loro MTN Rubindi MTN Kasese
MTN Kibuubo MTN Masaka MTN Kumi MTN Moyo MTN Rushere MTN Katunguru
MTN Mutungo MTN Mbiiko MTN Malaba MTN Nebbi MTN Sembabule MTN Kiboga
MTN Nakulabye MTN Mityana MTN Mayuge MTN Oyam MTN Kigumba
MTN Namuwongo MTN Mpigi MTN Mbale MTN Pader MTN Kisinga
MTN Ndeeba MTN Mukono MTN Namayingo MTN Paidha MTN Kyegegwa
MTN Ntinda MTN Nabbingo MTN Ngora MTN Pacwach MTN Kyenjojo
MTN Oasis Mall MTN Nasana MTN Otuboi MTN Yumbe MTN Luwero
MTN Salama MTN Seeta MTN Palisa MTN Masindi
MTN Wandegeya MTN Wakiso MTN Serere MTN Migeera
MTN Nandos MTN Soroti MTN Mpondwe
MTN Nateete MTN Tororo MTN Mubende
MTN Nakasongola
MTN Wobulenzi
Kampala Central East North South West West

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For more information:

  • WhatsApp 0772 123 100
  • Customer Care +256 771 001 000
  • Visit an MTN  service center across the country
  • Email us on