MTN Reduces Mobile Money Withdrawal Fees

03 May 2021
  • MTN’s new Mobile Money withdrawal fees went into effect on Saturday 1st May 2021.
  • In addition to the reduced rates, customers also get MTN Senkyu points for withdrawing mobile money as well as using other MTN MoMo services
  • The reduced MTN Mobile Money withdrawal rates are some of the lowest in the country, and together with the Senkyu Points benefits, MTN MoMo offers the best value for mobile money customers across Uganda.

 MTN Uganda has today announced the reduction of its Mobile Money withdrawal fees. The change took effect on Saturday 1st May 2021.

At a press conference held at Hotel Africana this morning to announce the new reduced Mobile Money withdrawal rates, Stephen Mutana, the General Manager of Mobile Financial Services at MTN Uganda said that this move is aimed at bolstering financial inclusion across the country and to further enhance the benefits customers get when they choose MTN MoMo.

“We appreciate that many people rely on MTN MoMo to facilitate various aspects of their lives and therefore believe that this reduction in withdrawal fees increases the benefits that have made mobile money such a transformative service over the years,” Mutana said.

He further noted that the overall agenda of Mobile Money is to promote a cashless economy and advance the numerous benefits that come with a digital life.

“Therefore, by making Mobile Money fees more affordable, we as a country can easily move towards achieving a safe, efficient and affordable way of putting money in the hands of millions of Ugandans,” Mutana said.

In addition to the reduced rates, MTN customers have the unique opportunity of getting MTN Senkyu loyalty points when they deposit, send, and withdraw MTN Mobile Money. For every UGX 5,000 deposited on MTN MoMo, a customer gets one Senkyu point and two Senkyu points for every UGX 100 a customer is charged when they send or withdraw mobile money. This is a unique benefit available to only MTN customers.

Mutana encouraged all MTN customers to keep transacting using Mobile Money but cautioned them to beware of conmen by keeping their MoMo PINs secret among other precautions.

The new MTN MoMo withdrawal rates below are applicable at all MTN MoMo agent outlets countrywide. Details available at


Amount (UGX) Withdrawing from Agent*


Senkyu Points
Min Max
500 2,500 330 6
2,501 5,000 440 8
5,001 15,000 700 14
15,001 30,000 880 16
30,001 45,000 1,210 24
45,001 60,000 1,500 30
60,001 125,000 1,925 38
125,001 250,000 3,575 70
250,001 500,000 7,000 140
500,001 1,000,000 12,500 250
1,000,001 2,000,000 15,000 300
2,000,001 4,000,000 18,000 360
4,000,000 7,000,000 20,000 400
*The 0.5% tax on the amount withdrawn is not included in the computation of the withdrawal fees




About MTN Uganda

Launched in 1998, MTN Uganda is the leading communications operator in Uganda, offering Mobile and Fixed telecommunications, Mobile Money Services and Internet Service Provisioning. As at 31st December 2018, MTN Uganda recorded 11.2 million subscribers across Uganda. Visit us at or follow us on and or

for assistance.

About the MTN Group

Launched in 1994, the MTN Group is a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our 240 million customers in 21 countries in Africa and the Middle East. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code “MTN”. We are pursuing our BRIGHT strategy with a major focus on growth in data, fintech and digital businesses.

For more information, please contact:

Rhona Arinaitwe at or 077 2123067 or

Emmy Olaki at or 078 260 5997


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