Experience more with MTN Waka Net Fiber
Enjoy reliable high-speed Internet connection with a Fair Usage Policy to meet your home entertainment, education, surveillance and home office needs.
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Help & Support for Waka Net Fiber.
What is MTN WakaNet Fiber?
WakaNet fiber is an MTN Fixed Home Internet service delivered using optic fiber cable directly to your home.
How can I check to confirm if my area is covered by Wakanet fiber?
Download and use the myMTN app or visit our website www.mtn.co.ug
How can I apply / subscribe for Wakanet Fiber?
Service application is done through MyMTN App or the MTN Website.
How can I apply / subscribe for Wakanet Fiber?
- Open MyMTN app and select Wakanet
- Select WakaNet Fiber
- Read and Accept Terms and Conditions
- Choose Proceed
- Confirm Location
- Select Request for service
- Submit your email
- Select your preferred package
- Make payment
We will contact you to connect you within 6 hours of making the payment.
How can I to apply using MyMTN App?
Visit MTN website (www.mtn.co.ug), Select MTN Wakanet, input area address to confirm feasibility, Enter your number, Select Pay package, Input customer details, confirm request with OTP and approve with Mobile Money Payment to complete request for the service.
How much is the installation of the service?
Installation is Free
How much are the Packages?
We have 4 packages capped with Fair User Policy Monthly Data volumes valid for 30 days.
- Lite Package Up to 10Mbps @Ugx 130,000 capped at 600GB.
- Standard Package Up to 20Mbps @Ugx 195,000 capped at 1200GB.
- Premium Package Up to 40Mbps @Ugx 295,000 Unlimited.
- Prestige Package Up to 60Mpps @Ugx 395,000 Unlimited.
- Elite Package Up to 80Mbps @Ugx 495,000 Unlimited.
- Ultra Package Up to 100Mbps @Ugx 595,000 Unlimited.
What do I need to access the service?
On installation, you will be provided with a Wi-Fi username and password to connect your device to Wakanet fiber.
Are the service speeds fixed?
Wakanet Fiber internet speed is shared amongst users connected to the device. Meaning connected devices will share the provided internet speeds at a given time.
How long does it take to install service?
Service installation is done within 3 days after location feasibility has been confirmed.
What’s FUP?
A Fair Usage Policy (FUP) is put in place to govern usage and ensure network standards are maintained. Our Wakanet Fibre plans are subject to FUP and once you hit your monthly FUP threshold, your internet speeds will be throttled/slowed down based on your selected plan.
Can I renew my subscription when I have hit my FUP?
Yes, you can simply go to MyMTN App or our website www.mtn.co.ug.
How do I Renew My Subscription?
Subscription is renewed with My MTN App or by dialing *150*3#, select Wakanet Fiber.
Payment procedure through MyMTN App
- Open MyMTN app and select Recharge.
- Select WakaNet Fiber
- Select Renew Subscription
- Choose renew for Me or Renew for Other (in case you are paying for someone else)
- Select your preferred package
- Make Payment and service will be renewed.
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