Roaming
Go Global
MTN SIM
Keep My Number
Stay Connected While You Travel
MTN Roaming allows you to use your MTN Uganda line in over 150+ countries. keeping you connected to calls, SMS, and data just like you’re back home. Perfect for both leisure and business travellers.
High-speed data access.
Coverage in 150+ international destinations
Connectivity for all your devices
Hotspot tethering with your loved one
How to Activate Roaming
Before You Leave
Make sure you have everything you need.
For Postpaid Users : Contact your Postpaid Account Manager via email
Where Can You Roam?
You can roam in countries across:
Enter your MTN number to check roaming charges
Check Coverage
Y’ello MTNers, If you’re a frequent flyer or regularly take breaks from using your MTN number, we’ve got good news for you! We’re introducing Keep My Number (roaming), a special service that allows you to retain your phone number even if your phone is off for long periods of time.
To activate Keep my number, Dial *100*8# then choose preferred duration options either 6 months, 12 months or 24 months. These come with free minutes and data bundles for the duration of choice.
Keep your MTN number even when not in use for long periods of time.
Make a Selection to purchase online
Validity
Half a year
Keep your number for 6 months
Offer
3GB + 300mins (MTN to MTN)
(Both minutes & data valid for 6 months)
Price
UGX 60,000
Validity
1 Year
Keep your number for 12 months (1 year)
Offer
6GB+ 600mins (MTN to MTN)
(Both minutes & data valid for 12 months)
Price
UGX 100,000
Validity
2 Years
Keep your number for 24 months (2 years)
Offer
8GB + 800mins (MTN to MTN)
(Both minutes & data valid for 24 months)
Price
UGX 160,000
Subscribe via
*100*8#
OR
Download MyMTN App
Filter By
Select Country
Filter By:
All
Data Rates
Call Rates
SMS Rates
Duration
30 Days
Data Offers
Kenya
3.5GB
For Use in: Kenya
Price
UGX 50,000
New offer
Kenya
200MB
For Use in: Kenya
Price
UGX 5,000
New offer
Kenya
1.0GB
For Use in: Kenya
Price
UGX 20,000
New offer
Data rates
| Country | Network Operator | Data Rate Per MB |
|---|---|---|
Call Rates
| Country | Network Operator | Local Call Rate | Call Rate to Uganda | Int. Call Rate | Receiving Call Rate |
|---|---|---|---|---|---|
SMS Rates
| Country | Network Operator | Receiving SMS Rate | SMS Rate |
|---|---|---|---|
Enter your MTN mobile number to confirm and activate online
Or Activate or check your balance via USSD
Roaming is a service that allows our prepaid and postpaid customers to enjoy uninterrupted Calls, SMS and Data with their MTN numbers while travelling abroad.
Customers enjoy staying connected to family, friends and businesses back home with uninterrupted voice, SMS and data.
Postpaid customers on the MTN network with a positive credit history qualify for this service.
MTN has a vast network of roaming partners in different countries where this service is activated. Please refer to the attached list of countries.
Request for MTN Postpaid Roaming activation on your line before travelling, by sending an email to your postpaid account manager specifying the services needed (Voice and SMS, or Voice and SMS and Data). You will be required to make a UGX 2 million security deposit.
The MTN Postpaid Roaming service supports both postpaid billing plans and prepaid billing plans.
Postpaid Billing Plans
Enjoy uninterrupted voice calling, SMS, and data services, and pay the bill at the end of the month. A credit limit is applied on the postpaid roaming account.
| Service | Credit Limit |
| Voice and SMS | UGX 16,000,000 |
| Data | UGX 1,000,000 |
Roaming is a premium service with premium rates subject to currency conversions in the roaming destination. The charges applied on Voice (per minute), SMS (per unit), and Data (per MB) are available here. Charges vary by MTN’s roaming partner across the different destinations.
Yes. You can request for a credit limit adjustment on your MTN Postpaid Roaming service by sending an email to your postpaid account manager specifying the new credit limit that is needed.
An invoice for postpaid usage is generated and delivered every month to your official address. Conveniently pay using the MTN MoMo App (select the MTN bills tab), or by dialing *165*48# on your phone and use mobile money, or by a bank deposit on the MTN account.
Pre-paid customers must load airtime and purchase any existing roaming bundles before travel via USSD *100*2*6# or via the MyMTNApp.
There are different bundles priced from as low as UGX 15,000 for the different destinations as per the below. To activate a bundle of your choice, please dial *100*2*6# or via the MyMTNApp.
| Destinations | Eligible countries | 1/2GB | 2GB | 3GB |
| Countries with MTN | Afghanistan, Benin, Botswana, Cameroon, Congo, Cyprus, Ghana, Guinea-Bissau, Guinea Republic, Ivory Coast, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Swaziland and Zambia. |
15,000 | 29,000 | 85,000 |
| One Network Area (East Africa) | Rwanda, Kenya, and South Sudan | 15,000 | 29,000 | 85,000 |
| Africa | Burundi, Malawi, Namibia, Sierra Leon, South Africa, and Tchad. | 25,000 | 48,000 | N/A |
| Asia | Cyprus, Indonesia, Iran, Israel, Pakistan, Slovakia, and South Korea | 17,000 | 34,000 | 105,000 |
| Europe and Australia | Belarus, Denmark, France, Iceland, Macau, New Zealand, and Norway | 18,000 | 36,000 | 110,000 |
| North and Central America | United states of America and Mexico | 21,000 | 41,000 | 125,000 |
| South America | Argentina | 17,000 | 34,000 | 100,000 |
No, a customer must activate the roaming service on their device first. Check the settings of your phone to have this switched on to enjoy the service.
Customers are advised to load enough airtime before travelling using the existing channels via USSD *165#, MOMO App and 3rd party agents.
MTN Roaming customers can make Calls or send SMS by simply adding the country code and then the number to be contacted. Eg +256772 XXXXXX, +49 XXXXXXXXX
Customer should dial *125*1# to see roaming partners then do a manual search to get the available roaming networks.
You will only be able to enjoy data roaming services in areas where LTE is enabled.
Customers should contact MTN via phone on +256771001000 (not toll free), Email: customerservice.UG@mtn.com, WhatsApp channel, +256772123100 or their designated Postpaid-account managers for quick support.
This service is aimed at preserving numbers for customers who are not able to use their MTN Number for a long period to avoid having them recycled.
As per UCC requirements, any inactive MSISDN is automatically recycled after 270 days and issued to another user.
This proposition meets the demands of the customer categories below:
This proposition meets the demands of the customer categories below:
This service is available for only pre-paid customers as it requires the customer to make the payment upfront.
The product is tiered and has 3 classes as highlighted below all of which are valid for 30 days.
|
Validity |
Price |
Offer |
|
Half year (6 months) |
UGX 60,000 |
6GB+100mins MTN-MTN mins |
|
1 year (12 months) |
UGX 100,000 |
10GB+ 200 MTN-MTN mins |
|
2 years (24 Months) |
UGX 160,000 |
20GB+300 MTN-MTN mins |
Customers can use *165#, USSD 160/100, myMTN/ MoMo App, MTN Website
A customer can only have 1 subscription at a time.
The number becomes inactive and is at risk of being recycled if no top up is done within the next 270 days.
The allocated data and voice expire upon expiration of the paid for duration.
No, customers cannot claim for a refund if the deactivate the service before the whole duration elapses.
Yes, MTN customers can pay for this service on behalf of another number.
For more information about the Smart Family Pack, please reference the Terms and Conditions here.
