MTN WakaNet
MTN WakaNet 4G
1. What is MTN WakaNet or MTN Business Internet?
MTN WakaNet or MTN Business Internet is MTN Uganda’s fixed wireless broadband service that delivers fast and reliable internet over MTN’s 4G LTE network. It uses a home router to connect up-to 16 devices, such as smartphones, laptops, and smart TVs. The service runs on data bundles with volume caps, which must be topped up once depleted.
2. How does MTN WakaNet or MTN Business Internet Router work?
The WakaNet router provides fixed broadband by connecting to MTN’s 4G mobile network. Once a SIM card is inserted and the router is powered on, it distributes internet to multiple devices in a home or office using either data bundles or speed-based plans.
3. How much does the MTN MTN WakaNet/Business internet 4G Router Cost?
The 4G Router is Free
4. How much are these packages on the router?
- WakaNet Volume bundles
| MTN Offers | Price (UGX) | Volume Benefit | Validity |
| FWA – 4G ROUTER | 55,000 | 50GB | 30 Days |
| 85,000 | 100GB | 30 Days | |
| 130,000 | 160GB | 30 Days | |
| 195,000 | 300GB | 30 Days |
- WakaNet Router Package
| Data | Amount – UGX |
| 14GB | 35,000 |
| 25GB | 55,000 |
| 45GB | 85,000 |
| 95GB | 170,000 |
| 195GB | 335,000 |
- WakaNet Monthly Bundles
| Data | Amount – UGX |
| 1.5GB | 5,000 |
| 3.2GB | 10,000 |
| 7.2GB | 20,000 |
| 22GB | 50,000 |
| 48GB | 100,000 |
| 85GB | 170,000 |
5. What is Fair Usage Policy (FUP)?
Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amount of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours.
6. What is MTN’s statement of Fair Usage Policy?
The MTN unlimited packages are for personal and residential use. This service is not for redistribution, resale, and/or extension to other premises. The current offers do not have any volume or capacity caps, and we provide services up to the stated speeds for the different packages offered.
7. Where can I purchase a WakaNet router?
WakaNet Routers can be bought from any MTN Service Center or any MTN dealer shop.
You may also apply for a WakaNet Router from anywhere using your MyMTNApp or the MTN Website
8. How do I set up the MTN WakaNet or MTN Business Internet router?
This is a plug-and-play device that requires no installation. Simply insert the registered MTN WakaNet or MTN Business Internet Router number with an active MTN WakaNet or MTN Business Internet desired Bundle, and you’re ready to connect.
9. How many /Devices Can connect to the WakaNet Router at the same time?
It can connect to up to 16 Devices.
10. Where Can I use the MTN WakaNet or MTN Business Internet router?
The service is available nationwide in areas covered by 3G and 4G networks.
11. What is the Validity of the MTN WakaNet or MTN Business Internet Speed Bundles
They are Valid for 30 Days.
12. How do I Renew My Subscription?
You can easily renew your MTN WakaNet 4G or Business Internet subscription using the MyMTN App or by dialing *100*23# for WakaNet and *177*23# for Business Internet. Payments can be made via MTN Mobile Money, airtime, or card payment options
13. How do I check my MTN WakaNet or MTN Business Internet Router Bundle Balance?
- Dial *100*23# for WakaNet and *177*1*6# for Business Internet or log into the MyMTN App.
- MyMTN App Navigate to WakaNet > WakaNet 4G Router, then click Check Status and enter your WakaNet 4G Router number (0394XXXXXX).
- MyMTN App Business internet – Navigate buy > Business Solutions > Business internet 4G > Check Balance.
14. Which Number range Can load MTN WakaNet or MTN Business Internet router Bundles?
Only exclusive number ranges assigned to 4G devices can activate WakaNet Speed Bundles.
15. How can I change my Password?
Connect device to internet, browse with http://192.168.1.1. Login with Username and Password as indicated on the device sticker at the bottom/back of the device to access the change password option.
16. How can I know my Wi-Fi Connection Password?
Check on the Router Device sticker at the back or bottom use the Wi-Fi Key to connect.
17. How to Reset Router Device?
Look for small hole on Device labelled with reset. Hold down a Sim ejector Pin, wait for the device lights to restart to complete the reset process then reconnect.
18. What does it mean that my 4G router is geo-locked?
Your 4G router is geo-locked, meaning it is restricted to work only at the physical address you provided during the initial coverage and capacity check. It will not function if moved to a different location. However, if you are relocating, you can submit a relocation request to have the service updated to your new address.
19. How can I request a relocation for MTN WakaNet or MTN Business Internet?
- If you’re moving homes or office and use MTN WakaNet or Business Internet via a 4G router, you should notify MTN at least two days in advance. You can do this through the MyMTN App, by visiting www.mtn.com/wakanet calling our helpline at 125, or emailing wakanet.ug@mtn.com
- In the MyMTN App, go to the 5G section, select Relocation, and follow the prompts to enter your new location and preferred date. You’ll receive confirmation once your relocation request has been processed.
20. How can I contact MTN for WakaNet Support?
Client can reach us through WhatsApp on 0772122100, Call 125, on X @mtnug or Email: WakaNet.ug@mtn.com for support.