MTN WakaNet/Business Fiber is MTN Uganda’s premium Home Broadband service offering high-speed internet connectivity through optic fiber technology. MTN WakaNet/Business Fiber is designed to provide unmatched speed, reliability, and performance. MTN WakaNet/Business Fiber ensures a seamless online experience for a variety of use cases including streaming, gaming, remote work, and much more.

Download and use the MyMTN app or visit our website www.mtn.co.ug  or Dial *100*23# for WakaNet or *177*23# for Business Internet to self-onboard.

This is a limited time offer running for three months from 1st September to 30th November 2025, where MTN is offering reduced prices on fiber internet bundles for both homes and businesses.

• All New WakaNet/Business internet fiber customers that are in fiber-covered areas and request for installation/Activated during the Promo period. 
• Existing customers can also opt in and enjoy the new promotional prices.

• Existing customers need to opt in because the promotional offer comes with different terms and conditions, including automatic autorenewal among others.
• To ensure a smooth experience, we encourage you to review the full Wakanet/Business Internet Fiber T & Cs

• Automatic auto-renewal means that when your current bundle expires, the same bundle will be renewed automatically using your available MTN MoMo or airtime balance without the need to dial a code or log in again.
• This helps you stay connected without interruptions. To enjoy seamless renewal, please ensure you always have sufficient funds in your MTN MoMo account.

You can pay for your MTN WakaNet or Business Internet subscription using MTN MoMo, airtime, or card payments (Visa/MasterCard) for renewals. Simply choose your preferred method when subscribing via the MyMTN App, the MTN website www.mtn.co.ug  , or Dial *100*23# for WakaNet or *177*23# for Business Internet to self-onboard.

No, automatic auto-renewal is only supported through MTN MoMo and airtime. It does not apply to payments made via bank cards.

Service application is done through MyMTN App or the MTN Website.

Installation is Free

On installation, you will be provided with a Wi-Fi username and password to connect your device to MTN WakaNet/Business Fiber.

Up to 32 devices including smartphones, laptops, smart TVs, and IoT devices.

• Service installation is done within 3 days after location feasibility has been confirmed and Payment made.

Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amount of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours.

The MTN unlimited packages are for personal, residential and SME’s use. This service is not for redistribution, resale, and/or extension to other personal, residential and SME’s. 

Currently, these offers have no volume or capacity limits, and we deliver services up to the stated speeds for each package. However, if a customer is found to be in violation of these terms and conditions, MTN will act as outlined in the Wakanet/Business Internet Fiber T & Cs

Subscription is renewed using the My MTN App or by dialing *100*23# for WakaNet or *177*23# for Business Internet.

Yes, clients can make monthly, quarterly, half year and annual payments at discounted rates available for longer-term payments, but this applies only to the current (regular) offers, not the promotional bundles.

The promotional prices are valid for monthly payments only during the promo period.

You can upgrade your package at any time during your subscription validity. To do this, simply select the package you wish to upgrade on the MyMTN App, the website www.mtn.co.ug and/ or *100*23# for WakaNet or *177*23# for Business Internet.

Important: When you upgrade, you Forfeit remaining days on the previous subscription and a new subscription cycle will begin from the date of the upgrade payment. Downgrades to a lower package are not allowed during the subscription period.

• Red light on the device means there is a problem with the optical signal being received due to a possible fiber fault. The customer should contact us immediately through the different dedicated support channels.
• No Light on the device means router has lost configuration settings. The customer should contact us immediately through the different dedicated support channels.
• Green light on the device but has no connection to the internet. The customer should check that they have an active subscription. If subscription is active, the customer should contact us immediately through the different help channels.

Contact us through any of our dedicated support channels with the location of new residence. MTN shall check feasibility of the new location and if it is feasible, we shall migrate the equipment to your new premises. 

If it is not feasible, MTN offers the WakaNet Router to support your connectivity needs in your new residential location.

Yes You Can.

• To request a relocation, you can use the MyMTN App, visit www.mtn.com/wakanet, or call our helpline 125.
• In the MyMTN App, or Website and select the Relocation feature to submit your new address and intended move date.

No, the relocation service is free for all existing MTN Fiber customers moving to fiber-ready areas. If your new location is not fiber-ready, we will guide you on the best available alternatives.

Notify us of your desire to terminate the service through our support channels. We shall cancel the service and collect the Fiber equipment from your premises.

Client can reach us through WhatsApp on 0772122100, Call 125, on X @mtnug or Email: WakaNet.ug@mtn.com for support.