MTN WakaNet / Business Fiber offers a range of high-speed internet packages designed to suit different usage needs and budgets. Customers can choose between standard one-off monthly packages or auto-renewal packages.

The One-Off offers

• Speed
  Price – UGX
  Validity
• 60Mbps
  130,000
  30 Days
• 100Mbps
  195,000
  30 Days
• 200Mbps
  295,000
  30 Days
• 500Mbps
  595,000
  30 Days

The Auto renewal offers

• Speed
  Price – UGX
  Validity
• 100Mbps
  110,000
  30 Days
• 200Mbps
  150,000
  30 Days
• 500Mbps
  300,000
  30 Days

MTN WakaNet/Business Fiber is MTN Uganda’s premium Home Broadband service offering high-speed internet connectivity through optic fiber technology. MTN WakaNet/Business Fiber is designed to provide fastest speed, reliability, and performance. MTN WakaNet/Business Fiber ensures a seamless online experience for a variety of use cases including streaming, gaming, remote work, and much more.

Download and use the MyMTN app or visit our website https://bit.ly/3zQWpiS   or Dial *100*23# for WakaNet or *177*23# for Business Internet to self-onboard.

You can pay for your MTN WakaNet or Business Internet subscription using MTN MoMo, airtime, or card payments (Visa/MasterCard) for renewals. Simply choose your preferred method when subscribing via the MyMTN App, the MTN website https://bit.ly/3zQWpiS , or Dial *100*23# for WakaNet or *177*23# for Business Internet to self-onboard.

• When you subscribe to MTN WakaNet or Business Fiber Internet, your package is automatically enrolled for auto-renewal. This means that on the expiry date, the system will automatically deduct the subscription fee from the same payment method you originally used (either MTN MoMo or airtime) to renew your package and ensure uninterrupted service.

• No, automatic auto-renewal is only supported through MTN MoMo and airtime. It does not apply to payments made via bank cards.

• Service applications are done through MyMTN App or the MTN Website.

Installation is Free

On installation, you will be provided with a Wi-Fi username and password to connect your device to MTN WakaNet/Business Fiber.

Up to 32 devices including smartphones, laptops, smart TVs, and IoT devices.

Service installation is done within 3 days after location feasibility has been confirmed and Payment made.

MTN WakaNet and Business Fiber can conveniently manage their internet service through the Customer Self-Service Portal. The portal allows you to:

• Parental Controls – Manage internet access periods, block specific websites, and monitor usage for devices in your home.
• Instant Password Reset – Update or change your Wi-Fi password at any time for improved security.
• Guest Wi-Fi Management – Create secure internet access for visitors without sharing your main Wi-Fi password.
• Monitor your connected devices
• Check your connection status
• And many more

Download or update the MyMTN App, log in using your registered number, and select your Fiber account to access the portal features.

Getting started is easy:

• Download or update the MyMTN App, 
• Click the WakaNet icon on Quick Action
• Click WakaNet Fiber
• Click Manage My Fiber Account

Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amounts of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours.

The MTN unlimited packages are for personal, residential and SME’s use. This service is not for redistribution, resale, and/or extension to other personal, residential and SMEs. 

Currently, these offers have no volume or capacity limits, and we deliver services up to the stated speeds for each package. However, if a customer is found to be in violation of these terms and conditions, MTN will act as outlined in the Wakanet/Business Internet Fiber T & Cs

Subscription is renewed using the My MTN App or by dialing *100*23# for WakaNet or *177*23# for Business Internet.

Yes, clients can make monthly, quarterly, half year and annual payments at discounted rates available for longer-term payments, but this applies only to the current (regular) offers, not the promotional bundles.

The promotional prices are valid for monthly payments only during the promo period.

Lite 60Mbps

• Months
  Price
  Proposed Price
• 1
  UGX 130,000
  UGX 130,000
• 3
  UGX 390,000
  UGX 375,000
• 6
  UGX 780,000
  UGX 740,000
• 12
  UGX 1,560,000
  UGX 1,400,000

Standard 100Mbps

• Months
  Price
  Proposed Price
• 1
  UGX 195,000
  UGX 195,000
• 3
  UGX 585,000
  UGX 560,000
• 6
  UGX 1,170,000
  UGX 1,100,000
• 12
  UGX 2,340,000
  UGX 2,100,000

Premium 200Mbps

• Months
  Price
  Proposed Price
• 1
  UGX 295,000
  UGX 295,000
• 3
  UGX 885,000
  UGX 840,000
• 6
  UGX 1,770,000
  UGX 1,600,000
• 12
  UGX 3,540,000
  UGX 3,100,000

Prestige 500Mbps

• Months
  Price
  Proposed Price
• 1
  UGX 595,000
  UGX 595,000
• 3
  UGX 1,785,000
  UGX 1,656,962
• 6
  UGX 3,570,000
  UGX 3,118,101
• 12
  UGX 7,140,000
  UGX 6,025,316

You can upgrade your package at any time during your subscription validity. To do this, simply select the package you wish to upgrade on the MyMTN App, the website www.mtn.co.ug and/ or *100*23# for WakaNet or *177*23# for Business Internet.

Important: When you upgrade, you Forfeit remaining days on the previous subscription and a new subscription cycle will begin from the date of the upgrade payment. Downgrades to a lower package are not allowed during the subscription period.

• Red light on the device means there is a problem with the optical signal being received due to a possible fiber fault. The customer should contact us immediately through the different dedicated support channels.
• No Light on the device means router has lost configuration settings. The customer should contact us immediately through the different dedicated support channels.
• Green light on the device but has no connection to the internet. The customer should check that they have an active subscription. If subscription is active, the customer should contact us immediately through the different help channels.

Contact us through any of our dedicated support channels with the location of new residence. MTN shall check feasibility of the new location and if it is feasible, we shall migrate the equipment to your new premises. 

If it is not feasible, MTN offers the WakaNet Router to support your connectivity needs in your new residential location.

Yes You Can.

• To request a relocation, you can use the MyMTN App, visit www.mtn.com/wakanet, or call our helpline 125.
• In the MyMTN App, or Website and select the Relocation feature to submit your new address and intended move date.

No, the relocation service is free for all existing MTN Fiber customers moving to fiber-ready areas. If your new location is not fiber-ready, we will guide you on the best available alternatives.

Notify us of your desire to terminate the service through our support channels. We shall cancel the service and collect the Fiber equipment from your premises.

Client can reach us through WhatsApp on 0772122100, Call 125, on X @mtnug or Email: WakaNet.ug@mtn.com for support.