Roaming
- Roaming in Uganda
- Roaming coverage
- Roaming Bundles
- FAQS
Roaming in Uganda
Enjoy uninterrupted connectivity with your home network SIM card while visiting Uganda. Roam on the Unstoppable MTN network while in Uganda. Enjoy Uganda’s breathtaking scenery that includes lush national parks, the mighty Nile, and the serene Lake Victoria. Its wildlife, from gorillas to hippos, is a testament to its biodiversity. The warmth of its varied peoples, their rich cuisine delightful on the tastebuds and the gyrating traditional dances all make Uganda truly exceptional. Enjoy all this and more on the Unstoppable network, MTN Uganda. Please remember to engage your home network for the roaming rates as well as service provision, where, required before embarking on your lifechanging expedition to the pearl of Africa.
Roaming coverage
MTN Uganda customers can access uninterrupted Voice, SMS and/or data services while roaming with their MTN Uganda prepaid or postpaid numbers in many countries across the world. Here is a list of the countries.
Coverage Map
Roaming Bundles
Roaming Voice
Enjoy preferential rates for all your local calls during your stay in the visited country.
One Area Network
Enjoy free incoming calls from your friends and business associates back at home while roaming with your MTN Uganda number in Rwanda, Kenya and South Sudan.
- Daily 10 minutes at 3,000shs
- Weekly 60 minutes at 15,000shs
- Monthly 90 minutes at 25,000shs
Other Countries (USA, China, India, Nigeria)
- Weekly 60 minutes at 7,500shs
- Monthly 100 minutes at 10,000shs
Discount combos
- Daily 15 minutes for USA, Europe and Asia at 3,500shs
- Weekly 45 minutes for USA, Europe and Asia at 10,000shs
- Monthly 100 minutes for USA, Europe and Asia at 25,000shs
Roaming Data
Enjoy unstoppable connectivity across the world with our uniquely designed MTN Roaming Bundles.
MTN customers can activate both Voice or Data bundles on their MTN prepaid or postpaid Sim cards to remain connected to family and friends as they explore the world while enjoying great rates.
| Destinations | Eligible countries | 1/2GB | 1GB | 3GB |
| Countries with MTN | Afghanistan, Benin, Botswana, Cameroon, Congo, Cyprus, Ghana, Guinea-Bissau, Guinea Republic, Ivory Coast, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Swaziland and Zambia. |
15,000 | 29,000 | 85,000 |
| One Network Area (East Africa) | Rwanda, Kenya and South Sudan | 15,000 | 29,000 | 85,000 |
| Africa | Burundi, Malawi, Namibia, Sierra Leon, South Africa and Tchad. | 25,000 | 48,000 | Not applicable |
| Asia | Cyprus, Indonesia, Iran, Israel, Pakistan, Slovakia and South Korea | 17,000 | 34,000 | 105,000 |
| Europe and Australia | Belarus, Denmark, France, Iceland, Macau, New Zealand and Norway | 18,000 | 36,000 | 110,000 |
| North and Central America | United states of America and Mexico | 21,000 | 41,000 | 125,000 |
| South America | Argentina | 17,000 | 34,000 | 100,000 |
Destinations
Countries with MTN
- Eligible countries
Afghanistan, Benin, Botswana, Cameroon, Congo, Cyprus, Ghana, Guinea-Bissau, Guinea Republic,
Ivory Coast, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Swaziland and
Zambia. - 1/2GB
15,000 - 1GB
29,000 - 2GB
85,000
Destinations
One Network Area (East Africa)
- Eligible countries
Rwanda, Kenya and South Sudan - 1/2GB
15,000 - 1GB
29,000 - 2GB
85,000
Destinations
Africa
- Eligible countries
Burundi, Malawi, Namibia, Sierra Leon, South Africa and Tchad. - 1/2GB
25,000 - 1GB
48,000 - 2GB
Not applicable
Destinations
Asia
- Eligible countries
Cyprus, Indonesia, Iran, Israel, Pakistan, Slovakia and South Korea - 1/2GB
17,000 - 1GB
34,000 - 2GB
105,000
Destinations
Europe and Australia
- Eligible countries
Belarus, Denmark, France, Iceland, Macau, New Zealand and Norway - 1/2GB
18,000 - 1GB
36,000 - 2GB
110,000
Destinations
North and Central America
- Eligible countries
United States of America and Mexico - 1/2GB
21,000 - 1GB
41,000 - 2GB
125,000
Destinations
South America
- Eligible countries
Argentina - 1/2GB
17,000 - 1GB
34,000 - 2GB
100,000
FAQS
1. What is Roaming?
Roaming is a service that allows our prepaid and postpaid customers to enjoy uninterrupted Calls, SMS and Data with their MTN numbers while travelling abroad.
2. What are the benefits of Roaming?
Customers enjoy staying connected to family, friends and businesses back home with uninterrupted voice, SMS and data.
3. What are the categories of Roaming?
- Prepaid – A customer pays for the roaming services before activating the service.
- Post-paid – A customer applies for the services and is invoiced after a month’s billing cycle.
4. Who is eligible for MTN Postpaid Roaming?
Postpaid customers on the MTN network with a positive credit history qualify for this service.
5. In what destinations can I roam?
MTN has a vast network of roaming partners in different countries where this service is activated. Please refer to the attached list of countries.
6. How do I onboard on to MTN Postpaid Roaming?
Request for MTN Postpaid Roaming activation on your line before travelling, by sending an email to your postpaid account manager specifying the services needed (Voice and SMS, or Voice and SMS and Data). You will be required to make a UGX 2 million security deposit.
7. What plans are available on MTN Postpaid Roaming?
The MTN Postpaid Roaming service supports both postpaid billing plans and prepaid billing plans.
Postpaid Billing Plans
Enjoy uninterrupted voice calling, SMS, and data services, and pay the bill at the end of the month. A credit limit is applied on the postpaid roaming account.
| Service | Credit Limit |
| Voice and SMS | UGX 16,000,000 |
| Data | UGX 1,000,000 |
Roaming is a premium service with premium rates subject to currency conversions in the roaming destination. The charges applied on Voice (per minute), SMS (per unit), and Data (per MB) are available here. Charges vary by MTN’s roaming partner across the different destinations.
8. Can the credit limit on the postpaid billing plans be changed?
Yes. You can request for a credit limit adjustment on your MTN Postpaid Roaming service by sending an email to your postpaid account manager specifying the new credit limit that is needed.
9. How do I pay for usage on the postpaid billing plans?
An invoice for postpaid usage is generated and delivered every month to your official address. Conveniently pay using the MTN MoMo App (select the MTN bills tab), or by dialing *165*48# on your phone and use mobile money, or by a bank deposit on the MTN account.
10. How do I load prepaid Roaming data bundles?
Pre-paid customers must load airtime and purchase any existing roaming bundles before travel via USSD *100*2*6# or via the MyMTNApp.
11. What data bundles are available for pre-paid roaming?
There are different bundles priced from as low as UGX 15,000 for the different destinations as per the below. To activate a bundle of your choice, please dial *100*2*6# or via the MyMTNApp.
| Destinations | Eligible countries | 1/2GB | 2GB | 3GB |
| Countries with MTN | Afghanistan, Benin, Botswana, Cameroon, Congo, Cyprus, Ghana, Guinea-Bissau, Guinea Republic, Ivory Coast, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Swaziland and Zambia. |
15,000 | 29,000 | 85,000 |
| One Network Area (East Africa) | Rwanda, Kenya, and South Sudan | 15,000 | 29,000 | 85,000 |
| Africa | Burundi, Malawi, Namibia, Sierra Leon, South Africa, and Tchad. | 25,000 | 48,000 | N/A |
| Asia | Cyprus, Indonesia, Iran, Israel, Pakistan, Slovakia, and South Korea | 17,000 | 34,000 | 105,000 |
| Europe and Australia | Belarus, Denmark, France, Iceland, Macau, New Zealand, and Norway | 18,000 | 36,000 | 110,000 |
| North and Central America | United states of America and Mexico | 21,000 | 41,000 | 125,000 |
| South America | Argentina | 17,000 | 34,000 | 100,000 |
Destinations
Countries with MTN
- Eligible countries
Afghanistan, Benin, Botswana, Cameroon, Congo, Cyprus, Ghana, Guinea-Bissau, Guinea Republic,
Ivory Coast, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Swaziland and
Zambia. - 1/2GB
15,000 - 1GB
29,000 - 3GB
85,000
Destinations
One Network Area (East Africa)
- Eligible countries
Rwanda, Kenya, and South Sudan - 1/2GB
15,000 - 1GB
29,000 - 3GB
85,000
Destinations
Africa
- Eligible countries
Burundi, Malawi, Namibia, Sierra Leon, South Africa, and Tchad. - 1/2GB
15,000 - 1GB
29,000 - 3GB
85,000
Destinations
Asia
- Eligible countries
Cyprus, Indonesia, Iran, Israel, Pakistan, Slovakia, and South Korea - 1/2GB
17,000 - 1GB
34,000 - 3GB
105,000
Destinations
Europe and Australia
- Eligible countries
Belarus, Denmark, France, Iceland, Macau, New Zealand, and Norway - 1/2GB
18,000 - 1GB
36,000 - 3GB
110,000
Destinations
North and Central America
- Eligible countries
United states of America and Mexico - 1/2GB
21,000 - 1GB
41,000 - 3GB
125,000
Destinations
South America
- Eligible countries
Argentina - 1/2GB
17,000 - 1GB
34,000 - 3GB
100,000
12. Can you receive calls when roaming is switched off on your device?
No, a customer must activate the roaming service on their device first. Check the settings of your phone to have this switched on to enjoy the service.
13. How can I top up my airtime while roaming?
Customers are advised to load enough airtime before travelling using the existing channels via USSD *165#, MOMO App and 3rd party agents.
14. How do I make international calls or send SMS when roaming abroad?
MTN Roaming customers can make Calls or send SMS by simply adding the country code and then the number to be contacted. Eg +256772 XXXXXX, +49 XXXXXXXXX
15. What can I do if my phone fails to automatically connect to a roaming network?
Customer should dial *125*1# to see roaming partners then do a manual search to get the available roaming networks.
16. Can I enjoy data roaming while in 4G for all countries that support data roaming?
You will only be able to enjoy data roaming services in areas where LTE is enabled.
17. How do I get support on Roaming services?
Customers should contact MTN via phone on +256771001000 (not toll free), Email: customerservice.UG@mtn.com, WhatsApp channel, +256772123100 or their designated Postpaid-account managers for quick support.