MTN WakaNet
MTN WakaNet 4G
1. What is WakaNet 4G?
WakaNet 4G is MTN Uganda’s fixed wireless broadband service that delivers fast and reliable internet over MTN’s 4G LTE network. It uses a home router to connect up-to 16 devices, such as smartphones, laptops, and smart TVs. The service runs on data bundles with volume caps, which must be topped up once depleted.
2. How does WakaNet 4G Router work?
The WakaNet router provides fixed broadband by connecting to MTN’s 4G mobile network. Once a SIM card is inserted and the router is powered on, it distributes internet to multiple devices in a home or office using either data bundles or speed-based plans.
3. How much are these packages on the router?
- WakaNet Volume bundles
| MTN Offers | Price (UGX) | Volume Benefit | Validity |
| FWA – 4G ROUTER | 55,000 | 50GB | 30 Days |
| 85,000 | 100GB | 30 Days | |
| 130,000 | 160GB | 30 Days | |
| 195,000 | 300GB | 30 Days |
- WakaNet Router Package
| Data | Amount – UGX |
| 14GB | 35,000 |
| 25GB | 55,000 |
| 45GB | 85,000 |
| 95GB | 170,000 |
| 195GB | 335,000 |
- WakaNet Monthly Bundles
| Data | Amount – UGX |
| 1.5GB | 5,000 |
| 3.2GB | 10,000 |
| 7.2GB | 20,000 |
| 22GB | 50,000 |
| 48GB | 100,000 |
| 85GB | 170,000 |
4. What is Fair Usage Policy (FUP)?
Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amount of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours.
5. What is MTN’s statement of Fair Usage Policy?
The MTN unlimited packages are for personal and residential use. This service is not for redistribution, resale, and/or extension to other premises. The current offers do not have any volume or capacity caps, and we provide services up to the stated speeds for the different packages offered.
6. Where can I purchase a WakaNet router?
MTN no longer sells 4G routers. Customers interested in purchasing a router can now get the MTN 5G router, which is available at MTN Service Centers, Banana Partner Shops, and selected MTN agents across the country.
7. How do I setup the WakaNet 4G router?
This is a plug-and-play device that requires no installation. Simply insert the registered WakaNet 4G Router number with an active WakaNet 4G desired Bundle, and you’re ready to connect.
8. How many /Devices Can connect to the WakaNet Router at the same time?
It can connect to up to 16 Devices.
9. Where Can I use the WakaNet 4G router?
The service is available nationwide in areas covered by 3G and 4G networks.
10. What is the Validity of the WakaNet 4G Speed Bundles
They are Valid for 30 Days.
11. How do I Renew My Subscription?
Subscription is renewed using the My MTN App or by dialing *100*23#, select WakaNet 4G/ WakaNet Router through mobile money and airtime.
12. How do I check my WakaNet 4G Router Bundle Balance?
Dial *150*3*1#, or log into the MyMTN App. Navigate to WakaNet > WakaNet 4G Router, > Choose bundle subscribed > then click Check Status and enter your WakaNet 4G Router number (0394XXXXXX).
13. Which Number range Can load WakaNet 4G router Bundles?
Only exclusive number ranges assigned to 4G devices can activate WakaNet Speed Bundles.
14. How can I change my Password?
Connect device to internet, browse with http://192.168.1.1. Login with Username and Password as indicated on the device sticker at the bottom/ back of the device to access the change password option.
15. How can I know my Wi-Fi Connection Password?
Check on the Router Device sticker at the back or bottom use the Wi-Fi Key to connect.
16. How to Reset Router Device?
Look for small hole on Device labelled with reset. Hold down a Sim ejector Pin, wait for the device lights to restart to complete the reset process then reconnect.
17. How can I contact MTN for WakaNet Support?
Client can reach us through WhatsApp on 0772122100, Call 125, on X @mtnug or Email: WakaNet.ug@mtn.com for support.
18. What does it mean that my 4G router is geo-locked?
Your 4G router is geo-locked, meaning it is restricted to work only at the physical address you provided during the initial coverage and capacity check. It will not function if moved to a different location.
19. Can I move my 4G router to a new address?
Yes, if you plan to relocate or change your residence, please notify us in advance through the MyMTN App, by visiting www.mtn.com/wakanet, calling our helpline at 125, or sending an email to wakanet.ug@mtn.com