MTN WakaNet
MTN Wakanet 5G
1. What is Wakanet 5G?
5G is the fifth generation of wireless communication technology, succeeding 4G/LTE. It offers faster data speeds, lower latency, and increased capacity, enabling a wide range of new applications and services
2. How does WakaNet 5G Router work?
The WakaNet 5G Router provides high-speed internet by connecting to MTN’s 5G network. It delivers ultra-fast and reliable connectivity, allowing up to 32 devices—including smartphones, laptops, and smart TVs—to connect simultaneously. Simply insert a 5G SIM card, power on the router, and enjoy seamless browsing, streaming, and gaming.
3. How much does the MTN WakaNet 5G Router Cost?
The 5G Router is Free
4. How package options are available for WakaNet 5G Routes?
- 10Mbps @Ugx 130,000 Unlimited. FUP applies after 300GB.
- 20Mbps @Ugx 195,000 Unlimited. FUP applies after 600GB.
- 40Mbps @Ugx 295,000 Unlimited. FUP applies after 900GB.
- 60Mpps @Ugx 395,000 Unlimited. FUP applies after 1200GB.
- 80Mpps @Ugx 495,000 Unlimited. FUP applies After 1500GB.
- 100Mpps @Ugx 595,000 Unlimited. FUP applies After 1500GB.
5. What is Fair Usage Policy (FUP)?
Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amount of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours.
6. What is MTN’s statement of Fair Usage Policy?
The MTN unlimited packages are for personal and residential use. This service is not for redistribution, resale, and/or extension to other premises. The current offers do not have any volume or capacity caps, and we provide services up to the stated speeds for the different packages offered.
7. Where can I purchase a WakaNet router?
WakaNet Routers can be bought from any MTN Service Center or any MTN dealer shop.
You may also apply for a WakaNet Router from anywhere using your MyMTNApp or the MTN Website.
8. How do I setup the WakaNet 5G router?
This is a plug-and-play device that requires no installation. Simply insert the registered WakaNet 5G Router number with an active WakaNet 5G Speed Bundle, and you’re ready to connect.
9. How many Devices Can connect to the WakaNet Router at the same time?
It can connect to up to 32 Devices.
10. What is the WakaNet 5G router internet Speed?
The New WakaNet 5G Router Device can work in 3G, 4G and 5G Coverage areas.
11. Where Can I use the WakaNet 5 G router?
The service is available nationwide in areas covered by 3G, 4G, and 5G networks.
12. What is the Validity of the WakaNet 5G Speed Bundles
They are Valid for 30 Days.
13. How do I Renew My Subscription?
Subscription is renewed using the My MTN App or by dialing *100*23#, select WakaNet 5G
14. How do I check my WakaNet 5G Router Bundle Balance?
Dial *150*3*4#, or log into the MyMTN App. Navigate to WakaNet > WakaNet 5G Router, then click Check Status and enter your WakaNet 5G Router number (0394XXXXXX).
15. Which Number range Cn load WakaNet 5G router Bundles?
Only exclusive number ranges assigned to 5G devices can activate WakaNet Speed Bundles.
16. How can I change my Password?
Connect device to internet, browse with http://192.168.1.1. Login with Username and Password as indicated on the device sticker at the bottom/ back of the device to access the change password option.
17. How to can I know my Wi-Fi Connection Password?
Check on the Router Device sticker at the back or bottom use the Wi-Fi Key to connect.
18. How to Reset Router Device?
Look for small hole on Device labelled with reset. Hold down a Sim ejector Pin, wait for the device lights to restart to complete the reset process then reconnect.
19. How can I contact MTN for WakaNet Support?
Client can reach us through WhatsApp on 0772122100, Call 125, on X @mtnug or Email: WakaNet.ug@mtn.com for support.
20.What does it mean that my 5G router is geo-locked?
Your 5G router is geo-locked, meaning it is restricted to work only at the physical address you provided during the initial coverage and capacity check. It will not function if moved to a different location.
21. Can I move my 5G router to a new address?
Yes, if you plan to relocate or change your residence, please notify us in advance through the MyMTN App, by visiting www.mtn.com/wakanet, calling our helpline at 125, or sending an email to wakanet.ug@mtn.com