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Frequently Asked Questions for dfcu Weekend Agent Loan

1. What is the dfcu Weekend Agent Loan? 1. What is the dfcu Weekend Agent Loan?

This is a short-term, digital loan facility provided in partnership with dfcu to support mobile money agents with working capital (float) during weekends, which is a high-demand period. Agents can borrow through the MTN MoMo USSD *165*5*3# and receive funds instantly into their float wallet.

2. Who is eligible for the dfcu Weekend Agent Loan? 2. Who is eligible for the dfcu Weekend Agent Loan?
  • MTN MoMo agents active on the platform for at least 6 months
  • Agents with sufficient transaction volumes
  • Agents with good credit and float management history
  • Agents who have opted in by accepting the Terms & Conditions
  • Agents flagged as eligible
3. What are key product features? 3. What are key product features?
  • Minimum loan amount of UGX 1,000,000 and a maximum of UGX 5,000,000(Loan limits are personalized and based on dfcu Bank’s credit scoring model using the agent’s transaction history and business profile.)
  • Loan is available on only weekends (Friday Midnight to Sunday 11:59 PM)
  • Loan repayment period of up to 3 days.

 

4. When can an agent borrow this Loan? 4. When can an agent borrow this Loan?

 

Weekend Agent Loan is available on weekends only i.e Friday Midnight to Sunday 11:59 PM and an agent has 3 days to pay this loan from the day of borrowing.

5. What are the benefits of Weekend Agent Loan? 5. What are the benefits of Weekend Agent Loan?
  • Convenient. MTN agents can access the loan via USSD short code *165*5*3#
  • Instant. MTN agents can access to funds for operational needs in less than five minutes.
  • No collateral security is required to access the loan.
  • Longer Tenure. Agents can now access a loan for 3 days.
  • Higher Limits. Agents can get up to 5,000,000/= depending on how they use mobile money services and repayment history.
  • Flexible repayment. Agents can choose to pay with-in 3 days.
  • Weekend Float. Supports mobile money agents with working capital (float) during weekends, which is a high-demand period.
6. What are the costs associated with the loan? 6. What are the costs associated with the loan?
  • Access Fee (Fixed, 72 hours): 1.5%
  • Penalty Fee (Daily, on overdue balances): 1% per day for 2 days.
  • No service or registration fees
  • No taxes applied
7. How do I sign up? 7. How do I sign up?
  • Dial the MTN MoMo USSD code *165# 
  • Select ‘Agent Loans’ 
  • Select ‘Weekend Agent Loan’
  • View and accept Terms & Conditions
  • Enter MoMo PIN to join the Weekend Agent Loan
  • An SMS is sent to the agent upon successful registration.
8. How do I access the loan? 8. How do I access the loan?
  • Dial the MTN MoMo USSD code *165# 
  • Select ‘Agent Loans’ 
  • Select ‘Weekend Agent Loan’
  • Enter your MoMo PIN
  • Select 1 to proceed
  • Select ‘Get a Loan’ 
  • Enter amount (within approved limit)
  • Select Loan Term (3 days)
  • Confirm loan summary and approve. 
  • Loan is credited to your float wallet instantly
9. Can I repay early? 9. Can I repay early?

Yes. Early repayments can be made through the same USSD code *165*5*3#. Partial and full repayments are supported.

10. Can I take multiple loans at the same time? 10. Can I take multiple loans at the same time?

No, an agent must fully repay an existing loan before applying for a new one.

11. How do I grow my loan limit? 11. How do I grow my loan limit?
  • Increase activity on your MTN Momo account by transacting more.
  • Early and prompt repayment of your loan.
12. What if I want to opt-out? 12. What if I want to opt-out?
  • Dial *165#
  • Select ‘Agent Loans’ 
  • Select  Weekend Agent Loan’
  • Enter MoMo PIN
  • Select 1 to proceed
  • Select ‘My Account’ > ‘Opt-Out’
  • If no outstanding loan balance, the account will be closed
  • If loan balance exists, you must repay before opting out.
13. How is repayment made? 13. How is repayment made?
  • Dial *165# Select ‘Agent Loans’ >
  • Select ‘Weekend Agent Loan’
  • Enter MoMo PIN
  • Select 1 to proceed
  • Select ‘Repay Loan’
  • Choose partial or full repayment option
  • Select 1 for partial repayment and include the amount then confirm. 
  • Select 2 for full repayment, review the amount details then confirm.
14. What happens if I do not repay on time? 14. What happens if I do not repay on time?
  • A daily penalty fee of 1 daily% applies on overdue balances
  • Prolonged default may lead to account restrictions
15. Where can I get more information? 15. Where can I get more information?

To get more information about the MTN Momo Agent Loan, customers can reach us on; Helplines: 100 and 128 

WhatsApp: 0772122100 and 0772123100

Twitter: @MTNMoMoUG

Instagram: MTNMoMoUG

Or contact your field supervisor.

Visit the MTN MoMo platform for T&Cs and FAQs.