What is the difference between MoMopay and sending Mobile Money?
A customer is charged when they send Mobile Money while paying for goods and services using MoMoPay is free for the customer.
How will the customer know the Merchant code?
All merchant premises will have a 6 digit merchant code displayed prominently for the customer to see. To pay for services a customer dials *165*3# and then enters the merchant code, the amount to pay and the Mobile Money PIN. This transaction is free for the customer.
How can a Merchant view or confirm their Merchant Code?
How long will it take for the merchant to receive payments through MoMoPay?
MoMoPay payments are received immediately. Both the customer and the merchant are immediately notified via SMS with confirmation of the transaction.
How do I access my funds that have been received through MoMoPay?
You can access these funds to pay your supplier through MoMoPay. You can pay salaries of your employees. You can also transfer these funds to your bank account.
To get the funds as physical cash, just visit a Mobile Money agent or an ATM.
How secure is MoMoPay?
MoMoPay is a secure service and the transactions are carried out using your MTN Mobile Money PIN. Remember to always keep your PIN safe.
How does a merchant reverse a wrong/double Payment?
If you receive a payment that is meant for a different merchant or the customer enters a wrong amount when paying you, then you have to dial *165*3#, select Reverse Transaction and follow the prompts. The merchant will need the Transaction ID to complete the reversal.
How much does it cost to use MoMoPay?
For every received payment the merchant will be charged 1% of the value of the payment for the Individual Merchant and 2% for the Business Merchant. Customers use MoMoPay for free.