Do I need to be registered on MTN Mobile Money to make the payment?
Yes. You can only make payments to Multiplex when registered on MTN Mobile Money.
How do I make Multiplex payments?
Dial *165#, select ‘3’ for ‘Pay Bill’, then 3 again to select ‘Multiplex’ and proceed to enter your car registration number and amount due.
Do I need to have an account with Multiplex?
No. One does not need an account with Multiplex. All you need is a car registration number.
What is my registration number?
Your registration number is the number on your car number plate.
Do I need to type my registration number in capital letters?
It doesn’t matter whether capital or small letters. All you have to ensure is enter the right registration number.
What is the minimum amount I can pay with Multiplex?
You can pay a minimum of UShs 1 000 to Multiplex.
Can I use MTN Mobile Money to buy Multiplex tickets?
No. You do not need to pay for a physical parking ticket. Once you conclude your payment through MTN Mobile Money, Multiplex will receive and acknowledge the payment in their system.
What Multiplex fees am I able to pay with this service?
Currently you can only pay your outstanding or overdue Multiplex bill using MTN Mobile Money. You cannot pre-pay e.g. you cannot pay for monthly parking.
Can I pay using another person’s phone?
Yes. You can pay using another person’s number provided you enter your car registration number.
Do I get a receipt to confirm my payment?
No. However, you will receive an SMS from MTN and Multiplex confirming payment.
What happens if I pay for a wrong registration number?
In case you made a wrong payment, kindly visit any Multiplex office for assistance.