Key Facts Document

1.Type of Account 1.Type of Account

Individual Mobile Money Account

2. Aims and Benefits 2. Aims and Benefits

Fast, simple, convenient, secure, and affordable way of transferring money, making payments, and doing other transactions using a mobile phone.

3.Terms and Conditions 3.Terms and Conditions
Account Opening Balance N/A
Low Value Medium Value High Value
Maximum Single Transaction 1,000,000 3,0000,000 5,000,000
Maximum Daily Balance 3,000,000 10,000,000 20,000,000
Maximum daily transfer 3,000,000 10,000,000 20,000,000
4. Fees, Charges and Penalties 4. Fees, Charges and Penalties
Description of standard fees Amount
Withdrawal fees All fees are automatically deducted from your account as per the tariff guide.
Deposit Fees Free cash-in through an agent. 

Transfers from your bank account will be charged as per the tariff guide.

Balance enquiry Free
5. Risks 5. Risks

Your Account can be accessed using Your Personal Identification Number (PIN) and a One Time Password (for MTN Mobile Money Application Users).

Remember to keep your PIN secret since its required to complete every transaction and change it regularly.

Further Points to Consider Further Points to Consider

How to deposit money into your account: You can Cash-in through a Mobile money Agent or transfer from your bank account.

How to withdraw money from your account: You can Cash out through a Mobile Money Agent or a Bank Automated Teller Machine.

Inactivity/dormancy: After 9 Months of inactivity, an account will be considered Dormant. You will need to transact or visit our Service Centers to reactivate it. After 15 months of inactivity, the account will be closed, and account balances transferred to Bank of Uganda.

Deposit protection: All customer deposits are protected, and the balances of the customer accounts shall not be attached, assigned, or transferred for the purposes of satisfying any claim.

Account closure: Your Account may be suspended, restricted, or terminated without informing you and without any liability if your PIN is used in an un-authorized, unlawful, improper, or fraudulent manner or for criminal activities.

 How to complain: If you are dissatisfied with our services, contact us through any of our channels.
o Toll free helpline 100
o Social Media pages: Twitter, Facebook, and Instagram
o Website:
o WhatsApp: +256772123100
o Email:
o Service Centers

Where can I find out more? If you want more information on the product or terms used in this KFD, please contact us through above channels.