MoKash is a service available for MTN Mobile Money customers that provides customers the ability to take loans, loan top ups, save and earn interest using MTN Mobile Money.

Dial *165*5# and select MoKash to get started.

• To access a MoKash loan a customer should have first saved with MoKash. Customers can save as low as UGX 50.
• You can access a loan between UGX 3,000 and up to UGX 1,500,000 depending on your loan limit with a 9% facilitation fee.
• If your total loan limit is not fully utilized yet, you can claim your available limit in a maximum of two top-ups within the first 20 days of the existing loan term at a 9% facilitation fee per top-up .
• Total loan repayment period, including top-ups is 30 days.
• If the total loan, inclusive of any top-ups is not paid within the 30-day period, customer will extend the outstanding loan for another 30 days at a fee of 9%.
• Loan or top-up is deposited directly to the customers MTN Mobile Money account.
• To get a loan, or top-up to your existing loan, dial *165*5#, select MoKash, then Loans and follow the steps. Remember to check your Loan Limit.

The MoKash Loan Top-Up is a feature that allows MoKash customers to borrow additional funds on top of existing MoKash loans before settling their initial loans on the same mobile number, on condition that this is within their current MoKash loan limit.

You are eligible if:

• Your loan limit has not been fully utilized.
• Your current loan is still within its first 20 days.
• You have not already topped up your loan two times.

You can request a top-up directly from your MoKash menu on your phone:

• Dial *165*40#
• Select Loans.
• Select Request Top-Up Loan.
• Enter the amount you wish to top up (within your remaining loan limit).

The top-up amount depends on your remaining available loan limit after taking the initial loan. For example, if your loan limit is UGX 100,000 and you initially borrowed UGX 60,000, you may top up to UGX 40,000 (in one or two transactions).

No. The loan still expires 30 days after the original disbursement. Top-ups do not extend the due date.

Yes. Each top-up will attract a separate interest of 9%.  However, the total interest charged on the top-ups plus the initial drawdown still equate to 9% of the total amount borrowed.  All amounts added together form the total outstanding balance which will be due on the same maturity date (maturity date of the initial draw down).

Yes. You may repay your loan (initial + top-up) in full any time before the due date to improve your credit standing and grow your loan limit.

Late loan repayment attracts an additional fee of 9%, and you risk losing your loan limit and being negatively list with the CRBs. 

CRB stands for Credit Reference Bureau. This is an organization licensed by the Bank of Uganda to collect and maintain credit information on borrowers from regulated financial institutions. Being listed with the Credit Reference Bureau means your MoKash loan history is shared with licensed bureaus to build your credit profile and support future loan assessments. 

Once you clear your outstanding MoKash loan, NCBA updates your repayment status with the CRB within 72 hours.

Repay your MoKash loan on or before the due date.

Repayment of loans on recycled numbers is manual and takes up to 48 hours from the time the bank is notified that the deposit on MoKash savings has been made.

I. Below are steps on how to pay off a loan on a number registered under your NIN

• Dial *165*40#
• Select “Savings” then “Deposit”
• Enter outstanding loan amount (as listed on CRB)
• Enter your mobile money PIN
• Notify NCBA /MTN after depositing the amount.

II. Below are steps on how to pay off a loan on behalf of another person.

• Deposit funds into you MoKash savings account as in Section I above.
• Fill in the third-party repayment form (available at any of the NCBA Bank branches and MTN service centers)
• Attach copies of both individuals’ National IDs
• Submit to NCBA/ MTN

• Upon activation of MoKash a customer should save by moving money from their Mobile Money account to their MoKash account.
• To save with MoKash dial *165*5# , select MoKash, then Savings, then Deposit. A customer can save as low as UGX50.
• Money saved on MoKash earns interest.
• You can also activate Auto Savings. Choose between 3 options: daily, weekly or monthly.

All MoKash transactions are free. Depositing or withdrawing from your Savings account, checking loan limit, repaying a loan are all free transactions.

The MoKash Terms and Conditions can be accessed via the MTN website –
https://www.mtn.co.ug/helppersonal/savings-loans/

• Visit any MTN Service Center or call the MTN Mobile Money helpline 100.
• WhatsApp: 0772122100 and 0772123100
• Twitter: @MTNMoMoUG
• Instagram: MTNMoMoUG