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Merchant – My Business Wallet

OverviewOverview

From local markets to online stores, they leverage mobile money technology for secure and convenient transactions. Embracing this innovation broadens their customer base, enhances convenience, and fosters digital economy growth.

How do I sign up for the Merchant service? How do I sign up for the Merchant service?
    • Dial *165*17# or *155# on your mobile phone.
    • Select 1 to Proceed
    • Choose ‘Nano merchant registration’ (My business).
    • Select the Nature of Business from the options:
      a) Restaurant/Hotel
      b) Health
      c) Supermarket & Retail
      d) Agriculture
      e) Hardware & Spare Parts
      f) Transport
      g) Other (enter your business type if not listed).
    • Review the summary of your merchant details (business name and nature of business) and confirm.
    • Accept the My Business Wallet Terms and Conditions by entering your mobile money PIN.
    • Upon successful PIN validation:
      • A 6-digit merchant code will be generated and sent to you via SMS.
      • You will receive a notification confirming successful account creation.
  2. You can also self-register your merchant business through the same process above on https://businessonboarding.momo.africa/ select informal business and proceed.

Benefits of MoMoPay

  • Reduces risk of carrying cash.
  • No issues of small change amounts.
  • Additional revenue for Merchants who can earn commission by selling airtime or making payments for customers.
  • Customers and merchants can deposit and withdraw funds from their bank accounts.
What is a merchant code? What is a merchant code?

A merchant code is a 6-digit unique number assigned to you after signing up for the business wallet. Customers use this code to pay you.

Am I charged when a customer pays me? Am I charged when a customer pays me?

No, you will not be charged. You will receive the full amount paid by the customer.

How does a customer pay me? How does a customer pay me?

The customer dials *165*3#, enters your merchant code, inputs the amount, and confirms the payment by entering their PIN. 

How do I check my wallet balance? How do I check my wallet balance?

Dial *155#, select Option 6, then Option 1, enter your PIN, and your wallet balance will be displayed.

How do I withdraw money at an agent? How do I withdraw money at an agent?

Dial *155#, select Option 5, enter the agent ID or mobile number, input the amount, enter your PIN, and confirm. The agent will receive a notification, and you will get a confirmation message for the withdrawal.

How do I send money to my bank account? How do I send money to my bank account?

(Ensure your phone number is linked to your bank account.)

Dial *155#, select Option 3, choose your account type (Personal or Business), select your bank from the list displayed, enter your account number, confirm the details, input the amount, and enter your PIN to complete the transaction.

How do I opt out of this service? How do I opt out of this service?

Visit the nearest service center, and you will be assisted to opt out of the service.

9. How do I get support if there's a problem with the service? 9. How do I get support if there's a problem with the service?

Call the MTN customer care toll-free number 100 or visit the nearest service center for assistance.