These services are a fixed home or office internet solutions that use MTN’s 4G/4G wireless network to deliver high-speed, reliable, and unlimited internet. The 4G router provides a seamless connection suitable for home entertainment, online education, home surveillance, and remote working needs all within the comfort of your home. It is also a convenient, quick and efficient way to connect a small or remote office with few users.

These internet services are designed to be accessible exclusively within the customer’s fixed premises whether home or office, based on the location where the 4G router is registered and installed.

The services are intended for use in fixed locations typically a home or office, and do not allow for mobility. Nomadic movements or relocations will be offered to customers upon request.

These services are available to all customers located in areas within MTN 4G/4G coverage, as indicated during the request process on the MyMTN app and MTN website. Customers can request the service through and MTN Sales Agent or by visiting any of our MTN Service Centers.

• To access MTN WakaNet or MTN Business Internet services through the 4G Router, customers are required to confirm 4G/4G coverage at their premises before purchasing the 4G router. Coverage can be checked via the MyMTN app or the MTN website.
• The 4G routers are available at any MTN Service Center or through selected MTN Partner Shops or agents across the country. Each router comes with a designated MTN SIM card.
• The 4G Router is provided free of charge. Upon onboarding, the customer will be required to purchase an initial starter pack at UGX 99,000, which provides a choice between the following data allocation options, valid for thirty (30) days:
  1. A one-time data allocation of 120GB; or
  2. A daily data allocation, where the customer receives an initial 70GB plus 2GB daily for 30 days, giving a total allocation of 130GB. Any unused portion of the daily allocation will be carried forward and consolidated with the customer’s remaining data balance and will not expire at the end of each day.
• Upon expiry of the starter bundle, or once the FUP has been used up or the allocated volume is depleted, the customer will have the option to renew with any MTN WakaNet or MTN Business Internet 4G router-specific offers accessible through *100*235# (WakaNet), *177*235# (Business Internet), the MyMTN App, the MTN MoMo App, or the MTN website.
• A customer is also free to buy any standard data bundles (open market data bundles).
• The 4G router-specific bundles/offers are indicated in the table below. All other data bundle offers that can be used in the 4G router are available on *100*235# (WakaNet) and *177*235# (Business Internet) as “Other bundles”, and on other standard data bundle purchase channels. The customer will be required to use the “buy for another” option and enter their 4G router number as the recipient number.
• These 4G router-specific offers are limited to the numbers bundled with the 4G router, currently in the 3948XXXXX range.
• Customers will have bandwidth of up to the speed caps indicated in the table above. For example, if a customer subscribes to 100Mbps, their speed will not go beyond 100Mbps.
• The customer’s Balance/Status Check on *100*23# (WakaNet), *177*23# (Business Internet), and the MyMTN App will display the quota volume, speed, and expiry date.
• The 4G router-specific offers are available for purchase by both prepaid and postpaid customers.
• Payment for the 4G router offers is made via MTN Mobile Money or through cash given to our sales agents during onboarding.
• Renewal payments may be made using MTN Mobile Money, airtime, or card payments.
• MTN Uganda reserves the right to change the 4G router offers and business rules in the future as it sees fit.
• MTN will communicate these 4G router offers at points of sale, in the digital and online environment, and through out-of-home assets.
• Once a customer has activated their MTN WakaNet or MTN Business Internet services through a 4G router in a certain location, either home or office, they will only be able to use it in that location. If they want to change the location, they will be required to request a relocation.

• MTN shall bear no responsibility for any harm and/or losses caused them from the use of the purchased MTN WakaNet or MTN Business Internet services accessed through the 4G Router.
• Information regarding the MTN WakaNet and MTN Business Internet services accessed through the 4G Router that is published on authorized advertising material will also form part of the terms and conditions of the campaign.
• MTN may in their sole discretion amend these terms and conditions at any time, or terminate the MTN WakaNet or MTN Business Internet services accessed through the 4G Router altogether, without notice.
• MTN’s decision is final in matters relating to the MTN WakaNet or MTN Business Internet services accessed through the 4G Router. No correspondence will be entered into once the bundles are legitimately purchased and provided.
• Any additional products or services not included in the offered value proposition but required by the customer for fulfilling a desired user experience, will need to be arranged and paid for separately.
• If for any reason any aspect of the MTN WakaNet or MTN Business Internet services accessed through the 4G Router are not capable of running as planned, including by reason of infection by computer virus, network failure, bugs tampering, unauthorized intervention, fraud, technical failures, or any cause beyond the control of Synergy which corrupts or affects the administration, security, fairness, integrity or proper conduct of the freedom voice bundles, MTN in its sole discretion may cancel, terminate, modify or suspend the WakaNet 4G Bundles, or invalidate any affected entries, subject to the approval of the local regulator.
• MTN will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the MTN WakaNet or MTN Business Internet services accessed through the 4G Router except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

• Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amount of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours
• The MTN WakaNet and Business Internet offers that are speed cap based are for personal and residential use. This service is not for redistribution, resale, and/or extension to other premises. With the current offers we provide services up to the stated speeds for the different packages offered and fair usage policy thresholds/cap
• Once a customer uses up their Fair Usage Policy (FUP) threshold/cap for the specific package bought, their speed will be stepped down depending on which package has been bought for the remainder of the 30 days.
• MTN Uganda reserves the right to change the FUP rules in the future for the different packs as it seems fit.

• You agree to be fully responsible for good care of the 4G Router for the duration of the Service and to immediately notify MTN of any damage or loss to the same. 
• MTN reserves the right to recover the 5G router where the service has remained inactive for three (3) consecutive months or where the customer otherwise ceases to use the service, subject to applicable MTN terms and conditions
• You also agree to cooperate in the removal and recovery of the Device by a duly authorized MTN representative or sub-contractor upon the termination of the Service, including allowing MTN access, without delay, to your premises to recover the equipment.

• If you are an existing MTN WakaNet or MTN Business Internet customer, accessing these services through a 4G router, and you are planning to relocate or change premises whether home or office, you should notify MTN at least two days in advance.

• You can notify us through the MyMTN App, by visiting www.mtn.com/WakaNet, calling our helpline at 125, or sending an email to WakaNet.ug@mtn.com.  
• You can also request relocation on MyMTN App, go to the 4G Router section and select the Relocation feature. Follow the prompts to enter your new location details and prefered relocation date to ensure a smooth and uninterrupted service transfer.
• The relocation request will be processed based on the customer’s submitted details, and they will receive a confirmation notification once the update is complete.

• Should you require any support our Customer Support team can be reached 24/7 using any of the options below:

Call: 125

WhatsApp: 0772122100

Email: Wakanet.ug@mtn.com