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Free Data Offer – Terms and Conditions
  • MTN Uganda Terms and conditions

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MTN Smartphone Acquisition Data Offers – Terms and Conditions

Starting September 2026, MTN Uganda will refresh the bonus data offers extended to her customers who choose to use their newly acquired smartphones on the network. This is being done to encourage smartphone adoption and penetration on the network.

There are two distinct offers MTN will use to encourage their customers to embrace smartphones.

Free MBs.Free MBs.

For selected smartphones directly marketed by MTN Uganda, MTN will give free data MBs as stipulated below.

    1. Financed smartphones.

      These are the rewards MTN will give customers who purchase financed smartphones:

      • 100MB given for every paid-up day, valid for 24 hours for 6-8 months, for financed smartphones purchased through:
        • MTN Kabode
        • TakeNow
        • Yellow
      • 50MB given daily, valid for 24 hours for one year, for financed smartphones purchased through M-KOPA.
      • This bonus data is consumed before the customer’s purchased data bundles.
    2. Device cash sales.

      3GB valid for 7 days, given every month for 3 months for selected smartphones purchased on cash through MTN Uganda and its established retail channel partners’ networks in the open market across the country. The bonus data is consumed before the customer’s purchased data bundles.

 

100% bonus data.100% bonus data.
  • For all the other smartphones outside the above scope of smartphones directly marketed by MTN Uganda and her partners, MTN will reward such customers with 100% bonus data for every weekly and monthly data bundle purchased.
  • This offer of 100% bonus data will last 3 months for each smartphone.
  • The awarded bonus is valid for 7 days from issuance.
  • The bonus data is consumed before the customer’s purchased data bundles.

 

The General Terms and Conditions.The General Terms and Conditions.

These are permanent offers MTN Uganda has employed to accelerate smartphone adoption across the customer base. Consumption of these bonus resources will take precedent ahead of any paid resources a customer may have at any given time.

 

Eligibility.Eligibility.
  • The smartphone must be connecting to the MTN network for the first time.
  • The customer’s MTN number must not have received either one of the offers within the previous 6 months.
  • The customer cannot simultaneously benefit from both offers during the same 6-month window.
  • The MTN number need not be new on the network. Only the smartphone must be new.

 

The Communication Mechanics.The Communication Mechanics.
  • An SMS notification confirms which one of the two offers a customer will receive once the smartphone is detected on the network.
  • Customers will dial *131# to check the unused balance and validity of the resources.
  • MTN will engage eligible customers from time to time upselling the offers to them with the objective of delivering smartphones in as many customers’ hands as possible.
  • Customers who wish not to receive this communication can dial *196# (the Do Not Disturb code) for the notifications to stop coming through to them.

 

Offer ExclusivityOffer Exclusivity
  • Customers cannot enjoy both offers simultaneously within the same 6-month period.
  • A customer may receive a Volume Data Offer during one six-month window and the 100% Bonus Offer during a later period; and vice versa.

 

Bundle Purchase ChannelsBundle Purchase Channels

The eligible bundles may be purchased through:

  • The USSD channels
  • MyMTN App and MTN MoMo apps
  • The “Buy for Other” using the apps and USSD channels

 

Payment MethodsPayment Methods

Customers may pay using:

  • MTN Airtime.
  • MTN Mobile Money.

 

AvailabilityAvailability

The offers are available to all:

  • MTN Prepaid Customers.
  • MTN Postpaid Customers.

 

Customer Support.Customer Support.

For assistance, customers can contact MTN Customer Care on 100, as well as through the WhatsApp contact number +256772123100.

 

Marketing & Communication ConsentMarketing & Communication Consent

By using these offers, customers consent to:

  • Receiving SMS and telephone communications from MTN.
  • MTN using their: 
    • Voice
    • Photographs
    • Personal stories

for marketing purposes for up to 12 months following activation of the service.

 

 

MTN Rights and DiscretionMTN Rights and Discretion

MTN reserves the right to:

  • Amend these terms and conditions at any time.
  • Modify offer characteristics or benefits.
  • Suspend, cancel, or terminate the offers.
  • Disqualify affected entries where fraud, abuse, technical failures, network issues, viruses, unauthorized interventions, or similar events occur.
  • Determine all matters relating to the offers, with MTN’s decision being final.

 

Liability Limitations.Liability Limitations.

MTN will not be liable for:

  • Loss of profits.
  • Indirect or consequential losses.
  • Damages resulting from the use of the free or purchased data bundles.
  • Service disruptions caused by technical or external factors beyond MTN’s control.
  • Liability will only apply where required by applicable laws of Uganda.

 

Advertising Material Forms Part of the TermsAdvertising Material Forms Part of the Terms

Any information communicated in MTN advertisements, campaigns, or promotional materials will be considered part of these Terms and Conditions.

 

Additional Products and ServicesAdditional Products and Services

Any products, services, devices, accessories, or applications required beyond the data bundles themselves must be obtained and paid for separately by the customer.

 

Compatibility with Other PromotionsCompatibility with Other Promotions

The smartphone acquisition offers may not be used together with other MTN promotions or products unless specifically confirmed by MTN.

 

  • contact usContact Us
    • Toll Free

      100

    • Phone contact

      0771 001 000

    • General Inquiries

      customerservice.ug@mtn.com

    • Chat on Whatsapp

      +256 772 123 100

    • Physical address

      Plot 69-71 Jinja Road; Kampala, Uganda

    • Postal address

      P.O Box 24624 Kampala, Uganda

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