These services are a fixed home or office internet solutions that use MTN’s 5G/4G wireless network to deliver high-speed, reliable, and unlimited internet. The 5G router provides a seamless connection suitable for home entertainment, online education, home surveillance, and remote working needs all within the comfort of your home. It is also a convenient, quick and efficient way to connect a small or remote office with few users

These internet services are designed to be accessible exclusively within the customer’s fixed premises whether home or office, based on the location where the 5G router is registered and installed.  

The services are intended for use in fixed locations typically a home or office, and do not allow for mobility. Nomadic movements or relocations will be offered to customers upon request

These services are available to all customers located in areas within MTN 5G/4G coverage, as indicated during the request process on the MyMTN app and MTN website. Customers can request the service through and MTN Sales Agent or by visiting any of our MTN Service Centers.

• In order to access MTN WakaNet or MTN Business Internet services accessed through the 5G Router, customers will be required to confirm 5G/4G coverage at their premises before purchasing the 5G router to access either MTN Wakanet or Business Internet services. Coverage can be checked via the MyMTN app or the MTN website
• The 5G routers are available at any MTN Service Center or through selected MTN Partner Shops or agents across the country. Each router comes with a designated MTN SIM card

• The 5G router is FREE however the customer will be required to pay for the initial starter pack with the smallest bundle costing UGX 130,000 for 10Mbps valid for 30 Days.
• Upon expiry of the starter bundle or once the FUP has been used up or allocated volume is depleted, the customer will have the option to renew with any MTN Wakanet or MTN Business Internet 5G router specific offers accessible through *100*23# (Wakanet), *177# (Business Internet), MyMTN App, MTN MoMo App or MTN website. 
• A customer is also free to buy any standard data bundles (open market data bundles).   
• The 5G router specific bundles/offers are indicated in the table below. All other data bundle offers that can be purchased for use in the 5G router are available on *100*23# (Wakanet), *177# (Business Internet), as “Other bundles” and on other standard data bundle purchase channels. The customer will be required to use the “buy for another” option and enter their 5G router number as the recipient number

• These 5G router specific offers are limited to the numbers bundled with the 5G router currently in the 3948XXXXX range.
• Customers will have bandwidth of up to “speed caps” indicated in the table above, i.e. if a customer subscribes to 100Mbps, their speed will not go beyond 100Mbps.
• The customers’ Balance/Status Check on *100*23# (Wakanet), *177# (Business Internet), and MyMTN App will display Quota Volume/Speed/Expiry date.
• The 5G Router specific offers are available for purchase by both prepaid and postpaid customers. 

• Payment for any of the 5G Router specific offers is done using MTN Mobile Money.
• MTN Uganda reserves the right to change the 5G router specific offers and business rules in the future as it seems fit. 
• MTN will communicate these 5G Router specific offers at the points of sale, in the digital and online environment as well as out-of-home assets.
• Once a customer has activated their MTN WakaNet or MTN Business Internet services accessed through a 5G router in a certain location either home or office, they will only be able to use it in that location. If they would like to change the location, they would be required to request for a re-location

• If you are an existing MTN WakaNet or MTN Business Internet customer, accessing these services through a 5G router, and you are planning to relocate or change premises whether home or office, you should notify MTN at least two days in advance.

• You can notify us through the MyMTN App, by visiting www.mtn.com/wakanet, calling our helpline at 125, or sending an email to wakanet.ug@mtn.com.  

• For example, in the MyMTN App, go to the 5G section and select the Relocation feature. Follow the prompts to enter your new location details and preferred relocation date to ensure a smooth and uninterrupted service transfer.
• The relocation request will be processed based on the customer’s submitted details, and they will receive a confirmation notification once the update is complete.

• MTN shall bear no responsibility for any harm and/or losses occasioned them from the use of the purchased MTN WakaNet or MTN Business Internet services accessed through the 5G Router.
• Information regarding the MTN WakaNet and MTN Business Internet services accessed through the 5G Router that is published on authorized advertising material will also form part of the terms and conditions of the campaign.
• MTN may in their sole discretion amend these terms and conditions at any time, or terminate the MTN WakaNet or MTN Business Internet services accessed through the 5G Router altogether, without notice.
• MTN’s decision is final in matters relating to the MTN WakaNet or MTN Business Internet services accessed through the 5G Router. No correspondence will be entered into once the bundles are legitimately purchased and provided.
• Any additional products or services not included in the offered value proposition but required by the customer for fulfilling a desired user experience, will need to be arranged and paid for separately.
• If for any reason any aspect of the MTN WakaNet or MTN Business Internet services accessed through the 5G Router are not capable of running as planned, including by reason of infection by computer virus, network failure, bugs tampering, unauthorized intervention, fraud, technical failures, or any cause beyond the control of Synergy which corrupts or affects the administration, security, fairness, integrity or proper conduct of the freedom voice bundles, MTN in its sole discretion may cancel, terminate, modify or suspend the WakaNet 4G Bundles, or invalidate any affected entries, subject to the approval of the local regulator.
• MTN will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the MTN WakaNet or MTN Business Internet services accessed through the 5G Router except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

• Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amount of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours
• The MTN Wakanet and Business Internet offers that are speed cap based are for personal and residential use. This service is not for redistribution, resale, and/or extension to other premises. With the current offers we provide services up to the stated speeds for the different packages offered and fair usage policy thresholds/cap
• Once a customer uses up their Fair Usage Policy (FUP) threshold/cap for the specific package bought, their speed will be stepped down depending on which package has been bought for the reminder of the 30 days.
• MTN Uganda reserves the right to change the FUP rules in the future for the different packs as it seems fit.

• You acknowledge and agree that the 5G router provided to you to enable you access MTN Wakanet or MTN Business Internet services will remain the property of MTN for a duration of three years. After the three-year period, ownership of the router will transfer to the customer.
• You agree to be fully responsible for good care of the 5G Router for the duration of the Service and to immediately notify MTN of any damage or loss to the same. 
• If the service is not activated for six consecutive months, MTN reserves the right to recover the router.
• You also agree to cooperate in the removal and recovery of the Device by a duly authorized MTN representative or sub-contractor upon the termination of the Service, including allowing MTN access, without delay, to your premises to recover the equipment.

• Should you require any support our Customer Support team can be reached 24/7 using any of the options below:

Call: 125

WhatsApp: 0772122100 

Email: Wakanet.ug@mtn.com