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Mosente FAQs

What is Mosente? What is Mosente?

Mosente is a digital loan where MTN Mobile money customers can access loans from their phones by simply dialing *165* 43#

Who is eligible? Who is eligible?
  • You must be above the age of 18.
  • You must have been an MTN MoMo customer and have taken more than 3 months on the network
  • You must have an active MoMo account and be a frequent user of mobile money.
  • Active use of MTN services like airtime, data, SMS, bill payments,
How do I apply for a loan? How do I apply for a loan?
  • Dial *165*5#
  • Select Mosente
  • Enter amount
  • Select repayment 
  • Enter MoMo Pin
How much can I get? How much can I get?

Minimum UGX 3000 and Maximum UGX 1,000,000

How do I repay the loan? How do I repay the loan?
  • Simply deposit the right amount into your mobile money account before the due date.
  • Dial *165 # 5. 
  • Select Savings & Loans
  • Select MoSente 
  • Select  “Repay loan” option and enter the amount you would like to repay.
  • Enter MoMo Pin
How do I check my loan balance? How do I check my loan balance?
  • Dial *165#, 
  • Select Savings & Loans, 
  • Select MoSente
  • Select  Check Loan Balance.
Do I need a Savings Account? Do I need a Savings Account?

No, not at all. You only need an active mobile money account.

How many loans can I get? How many loans can I get?

You can only have one loan at a time, but once you’ve paid your loan you can qualify for another loan. Your next loan could be bigger, if you pay on time and use your MoMo Account and other MTN services like airtime, data and SMS.

What is the duration of the loan? What is the duration of the loan?
  • 14 days
  • 30 days
How much does a MoSente loan cost? How much does a MoSente loan cost?
  • 14 days – 7.5%
  • 30 days – 8.5%
  • Penalty – 12.5%
What if I pay late? What if I pay late?

If you do not pay your loan on the due date you will have to pay 12.5% on the outstanding amount.

How do I qualify for a bigger loan amount? How do I qualify for a bigger loan amount?

Use your MTN Mobile money wallet to pay and transfer often and make sure you repay your loans on time. The loan amounts you get are decided by your use of MTN services like airtime, data, SMS, bill payments and MTN Mobile Money transactions and by looking at whether you repay your loans on time, every time.

Where do I access the Mosente Terms and Conditions? Where do I access the Mosente Terms and Conditions?

The Mosente Terms and Conditions can be accessed via the MTN website –
https://www.mtn.co.ug/terms-and-conditions/mosente/

If I have any queries on the product, whom do I contact? If I have any queries on the product, whom do I contact?
  • Visit any MTN Service Center or call the MTN Mobile Money helpline 100.
  • WhatsApp: 0772122100 and 0772123100
  • Twitter: @MTNMoMoUG
  • Instagram: MTNMoMoUG