My Cover by MoMo
App Exclusive Bundles(FAQs)
MTN KOI KOI FAQs
ZURI HEALTH SMS SERVICE (FAQ)
MoPesa FAQs
Xtracash FAQs
Mokash FAQs
Mosente FAQs
XtraFloat FAQs
Frequently Asked Questions for Weekend Agent Loan
MoMo School Fees Loan Frequently Asked Questions
MTN Recruitment Privacy Notice
MTN AGENT LOANS – FAQs
MoMoPay
MoMo Advance Terms and Conditions
Merchant XtraStock
Wezimbe Business Loans
MTN MoMo Merchant Financing Loan
MTN Open API
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Key Facts Document
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MoMo
App Exclusive Bundles(FAQs)
1. What are App Exclusive Bundles?
These are special highly discounted MTN data offers available only through the MyMTN App and MoMo App channels.
2. What do the App exclusive bundles offer?
| Offer | Price (UGX) | Validity | Cadence |
|---|---|---|---|
| 1 GB | 2,000 | Midnight | Daily (Tik Tok Only) |
| 1.5 GB | 2,000 | Midnight | Tuesday |
| 1.5 GB | 2,000 | Midnight | Wednesday |
| 80 MB | 400 | 24 hours | Daily |
| 110 MB | 500 | 24 hours | Daily |
| 280 MB | 700 | 24 hours | Daily |
| 300 MB | 1,000 | 24 hours | Daily |
| 450 MB | 1,500 | 24 hours | Daily |
| 1.47 GB | 3,000 | 24 hours | Daily |
| 280 MB | 1,000 | 7 days | Weekly |
| 900 MB | 2,000 | 7 days | Weekly |
| 2.44 GB | 5,000 | 7 days | Weekly |
How do I subscribe for the App exclusive bundles ?
Customer s can access the app exclusive offers by following the below steps:
| MyMTN App Step by step | MoMo App Step by Step |
|---|---|
| Open the My MTN App | Open the MoMo App |
| Select MyMBS (Grab Offer) | Select Buy |
| Select MyMB offer of choice | Select Exclusive Offers |
| Check out with payment method | Select Myself |
| Confirm payment | Select Bundle of choice |
| Select Buy to confirm payment |
4. Who is eligible for these offers?
These offers are available to all MTN customers with access to the MyMTN App or MoMo App.
5. Can I buy the App exclusive bundles multiple times?
Yes, customers can repurchase the bundles multiple times within the validity period.
6. Can I use the TikTok bundle to access other dat a services ?
No. The 1GB TikTok bundle is strictly for TikTok usage only and other services will be charged off other existing data services.
7. What happens when the bundle duration expires?
Any unused data will expire at midnight /after 24h ours and will not roll over.
8. Do I need internet access to use the MyMTN App /MoMo App?
Yes, customers need data internet access to download, access and use the MTN Apps.
9. How do I download the MyMTN App /Momo App ?
Customers can download the MyMTN App /Momo App from Google Play Store for Android devices and Apple App Store for iPhones
10. How can customers check their bundle balance?
Customers can check balances through: MyMTN APP, MoMo App and USSD *131 #
11. Can the App exclusive bundle s be transferred?
No , these bundles cannot be transferred and can only be used by the buying number.
12. Can I buy App exclusive bundles for another number?
No, you cannot buy these bundles for another number
13. Who is eligible for this service ?
This service is available to all MTN prepaid customers with access to smart phones and the respective apps.
14. How do I get support from MTN in case of any issues?
Customers can contact the Custom er care team on the below channels:
• Email: custonerservice.UG@mtn.com
• Whatsapp: 0772123100
• Tel: 100 (Toll free)