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Tourist SIM Offers - MTN Uganda
  • Terms and conditions

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  • MTN Gaming Promotion Terms and Conditions

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  • MoPesa

  • Smart Family

  • The Terms & Conditions for the MTN Pay Mpola Mpola Product

  • Keep My Number

  • WakaNet Fiber

  • MTN WakaNet Fiber Promo

  • Tourist SIM Offers

  • GagaMifi

  • CRBT PROMO

  • Family Cover T&Cs

  • MTN Agent Loans Terms and Conditions

  • XtraTime T&Cs – Bundle Loan recovery 2025

1. Introduction1. Introduction

These Terms and Conditions govern the use of the MTN Tourist SIM service
provided by MTN Uganda. By activating the Tourist SIM, you agree to be
bound by these terms

2. Eligibility and Usage2. Eligibility and Usage
  • The Tourist SIM is intended for foreign visitors to Uganda.
  • The SIM is valid for the same duration with the Tourist’s VISA from the
    date of activation.
  • Usage is restricted to within Uganda’s borders.
3. Bundles and Pricing3. Bundles and Pricing
  • Customers can choose from various Tourist Combo bundles, offering
    different combinations of voice, data, and SMS.
  • Bundles can be purchased using MTN Airtime or Mobile Money.
  • Bundle information can be found on authorized MTN advertising
    materials and the website.
4. Service Support4. Service Support
  • For inquiries or support, please contact MTN’s customer service hotline
    at 100.
  • MTN reserves the right to modify or discontinue the Tourist SIM service
    at any time.
5. Customer Responsibilities5. Customer Responsibilities
  • The customer is responsible for all charges incurred while using the
    Tourist SIM.
  • The customer agrees to use the service for lawful purposes only.
  • The customer is responsible for protecting their SIM card and PIN.
6. Data Privacy6. Data Privacy

MTN Uganda will handle your personal information in accordance with
applicable data protection laws.

7. Service Limitations7. Service Limitations
  • MTN does not guarantee uninterrupted or error-free service due to
    factors beyond its control.
  • Service coverage is subject to network availability.
8. Amendments8. Amendments

MTN reserves the right to modify these Terms and Conditions at any time,
subject to regulatory requirements.

9. Governing Law9. Governing Law

These Terms and Conditions shall be governed by and construed in
accordance with the laws of Uganda.

  • contact usContact Us
    • Toll Free

      100

    • Phone contact

      0771 001 000

    • General Inquiries

      customerservice.ug@mtn.com

    • Chat on Whatsapp

      +256 772 123 100

    • Physical address

      Plot 69-71 Jinja Road; Kampala, Uganda

    • Postal address

      P.O Box 24624 Kampala, Uganda

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  • Privacy Policy
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  • Code of Ethics

© 2023 MTN Uganda, All rights reserved. MTN Uganda is regulated by Uganda Communications Commission, reachable on 0800222777 (Toll Free)

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