This service is a fixed Internet solution for homes and small offices that uses fiber optic cable provided by MTN. The fiber optic cable ensures a reliable unlimited high-speed internet connection to meet your home entertainment, education, surveillance, and small office needs.

The Internet will be available to the customer within his/her premises/home/small office.

1. 1. All offers are available as starter packages for new customers.
   2. For Advance payment or subscription renewal you (customer) will have the option to renew with any MTN WakaNet or MTN Business Internet offers accessible through *100*23# (WakaNet), *177# (Business Internet), MyMTN App, MTN MoMo App or MTN website, while logged in with the same number that is linked to the Service (account holding number). You can also use the buy for another option should the number be different from account holding number.
   3. Auto-renewal is enabled by default for all packages. If your account does not have sufficient balance at the time of renewal, the auto-renewal function will be cancelled. You may opt out of auto-renewal at any time by dialing *100*23 (WakaNet), *177 (Business Internet).
   4. You may make payments using the following methods: MTN MoMo (Mobile Money), Airtime and Bank cards including Visa and Mastercard, via the MyMTN App and MTN Web Portal. Bank Card payments are currently applicable to subscription renewals only.
   5. You may upgrade your service from a lower package to a higher package (e.g., from 100Mbps to 200Mbps) at any time during the validity period. However, upon upgrading, any remaining days on the previous subscription will be forfeited, and a new subscription cycle will begin from the date of the upgrade payment. 

This Service is open to all customers in the areas or locations that have the MTN fiber infrastructure ready The Service is designed for home and small office use and therefore for customers intending to use Internet services at home and in a small office.

1. Subscription to MTN WakaNet / Business Internet Fiber Services may be completed via the MyMTN App, the MTN Uganda website, or through assisted support from authorized MTN sales Field Team.
2. The MyMTN App can be downloaded from the Google Play Store or Apple App Store, or accessed via https://mtn1app.mtn.co.ug on a mobile device, or through the MTN Uganda website on any compatible device.
3. Upon logging into the MyMTN App, navigate to Buy, select Fiber (Home or Business Internet), and click Request Service.
4. For the For the website option, visit: https://www.mtn.co.ug/personal/mtn-wakanet/ Alternatively, go to mtn.co.ug, navigate to Personal, select MTN WakaNet, navigate to Check for High-Speed Internet Coverage in Your Area. Enter your location on the map and proceed by following the steps outlined in (e) below.
5. When using USSSD code, dial *100*23 (WakaNet), *177 (Business Internet), Select Option 3, (WakaNet Fiber), then choose Sign in for Fiber (Option 3). You will receive an SMS containing a link to the website, where you can continue with the process. 
6. A location map will prompt you to select the installation address. Customers must ensure that:
   1. Location access permissions are enabled for the App; or
   2. GPS services are switched on to allow accurate location capture.
7. Customers must disable any active VPN services during the application process to enable accurate capture of geographic coordinates for eligibility validation.
8. The mobile number logged into the MyMTN App at the time of request will be automatically linked to the Fiber Service and will serve as the primary account number for the subscription.
9. The linked number must be a fully registered MTN mobile number. This number will also be reflected in the initial Service Activation confirmation sent to the customer.
10. Upon successful request and/or payment, an MTN technical team will contact the customer to schedule a site visit. The team will assess and confirm the optimal route for fiber cable installation at the premises.
11. Installation timelines are targeted at within three (3) working days from confirmation. However, delays may occur due to scheduling constraints, site readiness, route feasibility, or other operational factors.
12. As part of the installation process, we provide you with a Wi-Fi router to enable you to access the Wi-Fi Network within your home or office. We set up the Wi-Fi network and configure the username and password which you require to access the Service.
13. Should you require any support once the Service is activated, our Customer Support team can be reached 24/7 using any of the options below:
    Call: 125
    WhatsApp: 0772122100
    Email: Wakanet.ug@mtn.com 
14. MTN will only handle support queries related to the WakaNet/Business Internet Fiber service, and not device (desktop, laptop, tablet, or phone) or private local network queries. Should you have a problem with your devices or private local network, you need to contact your private technical support for assistance.
15. Once activated, you access the Service using the password provided. You must exercise all due care and diligence to always ensure the secrecy and confidentiality of the access password. You should take care not to disclose your access password to any third party or aid access to the Service to third parties outside your home or office or beyond your control. 

You should not use and shall ensure that no other person using your access to the Service uses the Service:  

1. For resale or redistribution to any other person or entity; or 
2. For storing, reproducing, transmitting, communicating, or receiving any Offending Material; or 
3. For fraud or for any criminal purpose or in a manner that is contrary to any regulatory or legal requirement; or 
4. To cause annoyance, inconvenience, or needless anxiety to any person. 
5. Contrary to any other instructions that may be communicated to you by MTN from time to time.

By signing up for the Service, you grant MTN and/or its subcontractors’ permission to make alterations to your home or office premises MTN considers appropriate which may include, without limitation, drilling of a hole on the exterior walls for a cable to enter the building, install a wall mount-Router for use with the Fiber Optic Cable and other related equipment.
We may hold and use information provided by you or obtained from our suppliers and marketing organizations for several purposes, which may include:

1. Carrying out any activity in connection with a legal, governmental, or regulatory requirement affecting us, in connection with legal proceedings or in respect to prevention, detection or prosecution of any crime or fraud.
2. Monitoring or recording of access to voice or data services for our business purposes such as quality control and training; prevention of unauthorized use of our telecommunications system; ensuring effective systems operation; and to prevent or detect crime. 
3. For reasonable commercial purposes connected to your use of the services, such as marketing and research related activities, and to enable us to supply you with the goods, services and information you have requested. 
4. To ensure that content from the MyMTN app, MTN website or MTN agent app is presented in the most effective manner for your convenience. 
5. To administer, support, improve and develop the MyMTN app, MTN website of MTN agent app
6. for use by our lawyers in connection with any legal proceedings.

We may be required by law or industry or business practice to provide other mobile telecommunications operators with your information for various justifiable reasons such as, but not restricted to, where any Equipment is reported lost or stolen, to request them to bar access to their systems and assist in recovery, where possible

We may also provide details of name and transactions using our Network to a credit reference bureau, or other agency, for circulation to other credit grantors who may use the information to determine your credit ratings.

We will send to you advertising messages in respect of our services or products and those of other third parties from time to time and where possible, we will give you an opportunity to opt out of the service. 

1. Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amounts of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours.
2. The offers are intended for home or small office use. If usage patterns consistently exceed what is expected of a typical home or small office, MTN may take network management measures, such as temporarily reducing a customer’s speeds to prevent or mitigate congestion of services. Customers with high bandwidth and usage needs should consider upgrading to dedicated bandwidth plans.

1. For purposes of accessing the Service, MTN provides you with Customer Premise Equipment (Fiber Cables, faceplate, Wi-Fi router) to assure compatibility of its Network and Services. You must not in any way interfere with, alter, or modify the Customer Premises Equipment or any embedded software supplied as part of the Customer Premises Equipment nor allow anyone (other than a duly authorized MTN representative or sub-contractor) to do so. 
2. You acknowledge and agree that the Customer Premise Equipment shall at all times belong to and remain the property of MTN throughout the duration of this Service and that upon termination of the Service, MTN shall, at its discretion, recover from your premises all of the said Customer Premises Equipment. 
3. You agree to be fully responsible for good care of the Customer Premise Equipment for the duration of the Service and to immediately notify MTN of any damage or loss to the same. You also agree to cooperate in the removal and recovery of the equipment by a duly authorized MTN representative or sub-contractor upon the termination of the Service, including allowing MTN access, without delay, to your premises to uninstall and recover the equipment.
4. You are responsible for the care and safety of the Customer Premises Equipment, and you must not add to, modify, reverse engineer, decompile or in any way interfere with the Customer Premises Equipment or any embedded software supplied as part of the Customer Premises Equipment nor allow anyone (other than a duly authorized MTN representative) to do so.
5. Any device or Customer Equipment connected to the Customer Premises Equipment or otherwise used to access the Services must be technically compatible with the Customer Premises Equipment and the Service and shall be connected and used in accordance with such reasonable instructions, safety and security procedures as may be advised by MTN at the time of installation.
6. You shall be liable to MTN for any loss of or damage to the Customer Premises Equipment, except where such loss or damage is due to fair wear and tear or is caused by MTN, or anyone acting on MTN’s instructions.
7. MTN accepts no liability for any loss suffered by you or any third party as a result of the misuse of the Customer Premises Equipment or for any accidental damage.
8. Without prejudice, MTN shall only be responsible for the replacement of the Equipment in the case of manufacturer’s defects covered by Warranty. MTN shall use reasonable endeavors to extend to you the benefit of any warranty as may be provided to MTN (subject to any limitations and restrictions thereon) by the manufacturers of such Equipment, provided that any expense reasonably incurred by MTN in extending such benefit shall be payable by you. 
9. You shall immediately notify MTN of any fault, damage, loss, or theft of any Customer Premise Equipment and shall be responsible for its replacement costs at the prevailing retail costs of the equipment. Such replaced Customer Premise Equipment shall remain the property of MTN.
10. Save for the above, all conditions or warranties in relation to any MTN Equipment including the Customer Premise Equipment are excluded to the fullest extent provided by law including but not limited to any warranties and conditions expressed or implied by statute. Any warranty in relation to the Customer Premise Equipment will be deemed null and void should any damage or failure be as a result of failure to protect the Equipment by use of appropriate uninterruptible power supply or power surge systems, or as a result of any misuse of or tampering or interference with any MTN Equipment.
11. You shall give possession to MTN or its duly authorized representatives any MTN Equipment that you believe to be damaged, faulty or defective, together with all Equipment documentation that was supplied to you by MTN, within ten (10) business days of finding the fault or defect. For the purpose of this clause business day means Monday to Friday between the hours of 0800 and 1700, excluding public holidays and weekends. MTN shall then expeditiously provide you with the available options to restore the Service, including replacing the defective equipment at your cost.
12. If the Services are terminated for whatever reason, you shall immediately notify MTN and initiate access to your premises for MTN or its duly authorized representatives or subcontractors for the purpose of uninstalling and recovery of the Customer Premise Equipment and any other MTN Equipment.

1. MTN provides the Fiber Self-Service Portal to enable customers to independently manage selected features of their MTN WakaNet and Business Internet Fiber accounts. The portal is exclusively accessible through the MyMTN App, and customers must use their authenticated profiles to access its functionalities. By using the portal, customers agree to be fully responsible for any changes made, including password updates, parental control settings, device management, and guest access configurations.
2. MTN shall not be liable for any service interruptions, security issues, or user experience challenges arising from customer-initiated actions within the portal. Customers are encouraged to maintain secure login credentials and ensure authorized use of their accounts.

MTN may in its sole discretion suspend or vary the Services without liability to compensate you for any period during which:

1. MTN is required or requested to comply with an order or instruction of or on recommendation from the Government, court, regulator or other competent authority.
2. You have not paid the Charges due.
3. Such a suspension or variation is necessary to facilitate modifications to or allow for planned maintenance of the Network provided that we give you reasonable notice of such suspension, termination or variation.
4. MTN detects that the connection is being used for unintended purposes such as reselling or redistribution of service.
5. MTN reasonably suspects or believes that you are in breach of the terms and conditions of this Agreement, or any other terms and conditions referred to herein.

1. It is your responsibility to ensure that the Bank card is 3D Secure enabled (e.g., Verified by Visa or Mastercard Secure Code) prior to initiating a transaction. Payments made with non-3D Secure cards will not be successful, and MTN shall not be held liable for any failed transactions resulting from non-compliance with this requirement.
2. Refunds for failed or duplicated Visa/Mastercard transactions shall be processed within seventy-two (72) hours from the time of reporting or identification of the issue. MTN will not be liable for any delays caused by third-party banking or third-party aggregator/gateway processes.
3. Transaction fees may apply to card payments, depending on the customer’s issuing bank or card provider. MTN shall not be responsible for any such charges.

1. If you’re planning to relocate or change your residence, please notify us at least two days in advance.
2. You can notify us through any of the following channels:

• The MyMTN App
• Our website: www.mtn.com/wakanet
• Email: Wakanet.ug@mtn.com

1. Within the MyMTN App, go to the Fiber section and select the Relocation feature. Share your new location details and intended relocation date to ensure a seamless service transfer.
2. This relocation service is free for all existing MTN Fiber customers moving to Fiber-ready areas. 
3. In case the new location is not Fiber-ready, our team will advise on available alternative WakaNet services.

1. The Service may be terminated if: We have reason to believe that the Service is being used in an unauthorized or illegal way or for criminal activities or we have been instructed to cease providing the Service by any licensing, law enforcement or regulatory authority; You contact us to request service termination.
2. In the event of termination of the Service before expiry of an existing subscription, you will forfeit any days left to the expiry of the subscription. 
3. Once you request service termination, you will immediately grant MTN or its representatives or subcontractors’ access to your premises to uninstall and recover the Customer Premises Equipment and any other equipment belonging to MTN which permission will not be unreasonably withheld.

The obligation of each Party under these terms and conditions shall be suspended during the period to the extent that such Party is prevented or hindered from complying therewith by any cause beyond its reasonable control including but not limited to acts of God, war, civil commotion, industrial dispute, inability to secure materials, act or omission of carriers or suppliers, destruction of or technical challenges with the fiber or Customer Premises Equipment beyond our control or regulatory intervention. If such delay or failure continues for at least thirty (30) days then either Party may terminate the Service, upon expiry of the thirty (30) days, by notice in writing to the other. Upon such termination all amounts due to MTN from you shall immediately become due and payable.

1. MTN reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via SMS notifications and terms will be updated on any of the media where these terms and conditions are displayed, including the MTN website, and on the MyMTN app. Any changes will be effective immediately or as at the date referred to in such notifications.
2. These Terms and Conditions are available on the MTN website www.mtn.co.ug and on the MyMTN app under WakaNet Fiber.