Frequently asked questions
MTN WakaNet Pro
MTN WakaNet PRO is a fixed Home Internet solution delivered using fiber optic cable directly to your home. It provides a reliable high-speed internet connection with no cap on data volume to meet your home entertainment, education, surveillance, and home office needs. MTN WakaNet PRO is currently available only in specific locations.
MTN WakaNet PRO is available as the Standard package (providing up to 20Mbps speed) and the Premium package (providing up to 40Mbps speed).
MTN WakaNet PRO delivers internet connectivity to your home using a fiber optic cable, whereas MTN WakaNet MAX delivers internet connectivity to your home via a wireless connection on the MTN 4G network. In addition, there is no cap on data volume with MTN WakaNet PRO and you simply need to have an active subscription to connect. MTN WakaNet MAX uses bundles and therefore has a cap on data volume. When your bundle is depleted, you need to buy another bundle to stay connected.
A fiber optic network is a network built with fiber optic cable and used to transmit large amounts of data quickly. The cable is made of hair-thin glass fibers which transport data in the form of light signals along the length of the cable. This makes it possible to achieve extremely high data speeds on the network, thus enabling the delivery of more robust and high-speed broadband services.
Fiber optic connections allow connection to the internet at very high speeds and extremely low latency times. Unlike wireless solutions where several varying factors between the site and the customer premises affect the quality of the signal and thus the speed of the connection, the fiber optic connection is a wired connection that does not experience the same challenges. It is undoubtedly the best solution for any kind of internet use imaginable.
The maximum speeds are 20Mbps on the Standard package, and 40Mbps on the Premium package. However, MTN implements a Fair Usage Policy (FUP) as follows:
- Maximum available speeds in the daytime are 12Mbps and 24Mbps on the Standard and Premium packages respectively,
- Maximum available speeds in the evening and on weekends are 20Mbps and 40MBps on the Standard and Premium packages respectively,
- Peer-to-peer applications such as torrent applications are limited to 1Mbps on the Standard package and 2Mbps on the Premium package, and
- Gaming applications are limited to 6Mbps on the Premium package.
Please note that the indicated speeds are what is available on your WakaNet PRO connection, and not for every device that is connected to the Wi-Fi network supported by your connection.
Eligible locations are visible on the MyMTN app under WakaNet PRO. Go to Buy, select WakaNet PRO, then follow the prompts to request for the service. The eligible locations are listed under the Location option. If your location is listed, you can go ahead to request for the service. In addition, after you request for the service, our team carries out further checks to confirm we can deliver the service to your specified address.
You can sign up for MTN WakaNet PRO on the MyMTN app. Go to Buy, select WakaNet PRO, then follow the prompts to request for the service. Ensure that you sign up while at the home location where the service is to be installed and your phone’s GPS is switched on so that the app can capture the right location coordinates.
After you request for the service, a survey of your address and the immediate surrounding areas will be done. The purpose of this survey is to establish the most optimal route for laying the fiber optic cable from the nearest PoP (point of presence) or fiber access point to your address. This may entail discussions with your neighbors or landlord where relevant. We may also need to seek the permission of local authorities in your area to dig trenches where required and lay the fiber cable. Please be aware that depending on the responsiveness of these parties, delays may be expected.
After you request for the service, we carry out checks to confirm we are able to deliver a fiber connection to your location. These checks include a physical survey to determine the optimal route for laying the fiber optic cable. Once this is confirmed and you have made payment, an engineer makes an appointment to call to your home to install the service, at a time that suits you. We try to limit this entire process to 14 days. Note however that any delays in scheduling appointments, making payment as well as negotiations or engagements in determining the route for the fiber optic cable may make the entire process longer.
Yes. A new device will be delivered and set up by the engineer when your service is being installed. This device actually combines modem and router capabilities in that it connects you to the internet via the fiber optic cable but is also the means for you to connect several devices (both via Wi-Fi and LAN cable) to this internet connection. The engineer will provide guidance on how to set up a Wi-Fi hotspot using this router, and how to change the password.
The router provided at installation does not carry an additional cost. However, it remains the property of MTN, and is retrieved by our field service team if ever you choose to terminate your WakaNet PRO service.
Please contact our Customer Support team using any of the options below:
- Location of your router: The placement of your router will determine how you’re your home is covered by the Wi-Fi signal. The speed and strength of the Wi-Fi signal depends on the distance between the Wi-Fi router and the devices you are using (e.g. a smartphone, tablet, or laptop). Make sure the router is in an open space and positioned as high off the ground as possible. Windows, walls or any metal obstacles can affect the Wi-Fi signal.
- Multiple devices/users: The users connected to the Wi-Fi hotspot set up with your WakaNet PRO service all share the speeds available. The more the devices or users connected to the Wi-Fi router, the slower the speeds available to each user.
- Computer OS (Operating System) version: Outdated operating systems may not have the latest performance tuning patches, and the increased likelihood of automatic updates being downloaded at the time of your speed test could slow down the connection speed.
First, you will need to check what line speed you are getting by completing a wired speed test (using an ethernet/LAN cable) using a speed test tool. Next, compare the results of this test to what we have communicated to you as expected speeds based on our Fair Usage Policy (FUP) and the time of day.
If test results are unsatisfactory based on communicated terms, you can contact Customer Support for assistance.
To get the best speed test results, we recommend running a wired test as this will be more accurate than over Wi-Fi. To do this, connect your device (laptop or desktop) directly to the router with an ethernet/LAN cable and then run a speed test.
If you are testing your speed over a wireless connection (Wi-Fi), bear in mind that it can be impacted by several things:
- Where the router is and how far your device is from the router when you run the test
- Interference from other wireless and electronic devices (e.g. cordless phones, microwaves, baby monitors, etc)
- Device capability, as not all devices are capable of high speeds. If you test on one that isn’t, your results may be lower than your speed really is.
- Other devices using the same connection can slow down your speed test. So, try to run the test with no other devices connected to the Wi-Fi network.
- Other networks sharing or overlapping the Wi-Fi channel used by your router will reduce capacity. Try to ensure the channel used by your Wi-Fi is not the same as neighboring Wi-Fi access points.
You can renew your monthly subscription on the MyMTN app. Go to Buy, select WakaNet PRO, and then Renew Subscription. Select the required package and then pay using Mobile Money.
You must be logged in to the app with the same number that is linked to your WakaNet PRO service.
This number can be found in the initial Service Activation email you receive when the service is first activated.
No. The subscription is valid for 30 days, with no cap on data volume. You, therefore, have an unlimited connection for 30 days.
MTN retrieves the Wi-Fi router when you are no longer interested in the service.
When you decide to terminate your WakaNet PRO service, contact our Customer Support team and request for a service termination.
They will then arrange for the Wi-Fi router to be retrieved from your location.
Go Games is a Mobile App/portal that allows customers to enjoy world-class games from thousands of categories ranging from casual, sports, puzzles, action & adventure.
All MTN prepaid and Postpaid customers with compatible handsets will be able to subscribe to GoGames service.
Every MTN Uganda customer who logs onto the GoGames portal/App with their MSISDN will be allowed to access the freemium games and will be daily data capped at 100MB, which will be reset every day at Midnight.
If one reaches their daily cap, they will continue to access the portal/App if they have an active data bundle if data is not active, they will not be able to access the games.
Below a table showing the offers and the charges
|Volume Based Bundles
Total Value (subscription
|100MB daily cap|
Subscriptions will not be subject to auto renewal the customer will have to subscribe again.
No, any attempt to activate another subscription before the current one expires will be declined.
Customers will be required to pay for subscription only via MTN Mobile money through the GoGames App.
No one cannot purchase buy for another for GoGames for now GoGames does not have buy for another.
TikTok is the new way to consume bite-sized fun videos for the youth. The social media platform is used to make a variety of short-form videos, from genres like dance, comedy, and education, that have a duration from 3 to 60 seconds. MTN has gone into partnership with Tik Tok to promote the service among its customers
The service is available to all MTN Prepaid and Postpaid customers with compatibility. handsets.
The TikTok Free gives free 5minutes upon purchase of a 15mbs daily data bundle, whereas the TikTok bundle is not free and can be purchased and used within 24hours.
Yes, one can use both offers.
The free 5mints will take priority over the TikTok bundle, also note they both have the same validity which is 24hrs.
6. Can one share both the Free TikTok minutes and the TikTok bundle?
The purchase of the TikTok is only via Mobile Money, My MTNApp, MOMO App, Pulse APP, and of *165# and *157#ok USSD Channels.
The charge of the TikTok bundle offer is 2000/- for 24hrs.
Yes, the TikTok bundle offer is time based and validity is 24hrs.
By dialing *131# and bundle offer is summed up on *131*4#ok.
Yes, one can buy the TikTok bundle for another.
No, a customer can only have only one TikTok bundle at a time.
We (MTN Uganda) have partnered with Pearl wood and YOTV Channels to create a video on demand channel within the YOTV Channels mobile App called Kibanda Xpress to promote a rich catalog of local Ugandan Movies (Kiniuganda).
No one will only access YOTV Channels content and will not access the VOD channel content, to view the VOD content one will have to pay an additional fee to access any local movie content of their choice.
Yes, one must have an active YOTV subscription from any of the available subscription offers i.e., hourly, daily, weekly, and monthly.
A movie purchased will be valid for 24hrs following which it will expire, meaning one must watch the purchased movie within 24hrs.
He or she will be able to watch there purchased movie within 24hrs whether users YOTV channels subscription has expired but will not be able to access any YOTV Channels content.
Yes, one can purchase more than one movie at time e.g. Each movie having a separate expiry timestamp. e.g., if I purchase Movie1 at 11:00am it will expire at 11:00am the next day, if I purchase Movie2 at 11:30am it will expire at 11:30am the following day.
No one cannot pay for the same movie before expiry.
One pays within the app and deductions are off mobile money and not Airtime. Select movie to watch> Tap on play > you will be prompted to pay
For now, each movie goes for 1000/-
Yes, one can purchase for another by selecting “purchase from another number “on the payment option.
Youth Skilling Program
This is a youth empowerment program that will deliver practical knowledge, skills and experiences designed to set up our young people to fully participate in the digitally driven 4th Industrial Revolution by providing them with ICT skills.
Successful applicants will receive a free certificate voucher for the International Computer Drivers License (ICDL) certificate. After you have completed this certification you will then join the second stage that will bring participants together into a 10-week session that will provide hands on training in technical and business skills that will also support you as a participant to help identify and define community challenges in the areas of Education, Agriculture, Health and Youth Empowerment.
Lastly, on successful completion of this stage will be invited to join a flagship Ubunifu Incubation program where they will receive mentorship and support to deliver a good ICT solution designed for your community.
The application and review process is designed to assess your fit for the Innovation community as well as your skills fit for your solution and ideas. You may apply only once, and upon successful completion of one phase, you will be automatically eligible for the next phase.
Applications are open and you can access the application form at https://www.mtn.co.ug/youthprogram.
Applications close at 11:00PM EAT. We encourage you to submit your application as soon as you can!
Participants will be announced on 15th January 2021 and they will be notified via email and also via the Ubunifu Website. The program will then kick off 1st February 2020.
Participants will not be required to pay anything to attend this program.
This program is for young innovators, youth employed in SMEs, University graduates and youth who are interested in technology for the improvement of their communities across Uganda.
The online application includes short essays and it will take you about 30 mins to complete. You will need your updated CV, a valid email address, a recommendation letter and your National ID. Prepare early and get ready.
Discover the Internet
MTN Senkyu is the new loyalty program from MTN where customers are rewarded for being on MTN and for using MTN to make calls, to send messages, for mobile internet and for MTN MoMo.
To activate MTN Senkyu, dial *141# and select Join
You can also activate using the MyMTN App.
MTN Senkyu is absolutely free. MTN is saying thank you to all its loyal customers for their support.
Any MTN customer can sign up for the service from anywhere at any time. Just dial *141# and select Join or use the MyMTN App
After signing up for MTN Senkyu, simply use MTN voice, data, messaging or MoMo services and you will earn points.
With MTN Senkyu, you can get free voice minutes, MBs, SMS or you can also use it to pay using MTN MoMopay at any merchant.
To use your MTN Senkyu points dial *141# and select Use Points then follow the prompts.
You can use your MTN Senkyu points at any time provided you have sufficient points.
To check how many points you have dial *141# and select Check Points.
Your MTN Senkyu points are valid for 3 months and will expire if unused for that period. Use some or all of your points within 90 days or they all expire.
You can have as many MTN Senkyu points as you want.
A user can take multiple loans as long as they are within their Total Credit Limit
This is an automated score calculated based on usage of MTN Services, to determine the maximum total value of loans which a user may take
When you initiate to borrow a loan by dialling *146#, you will be presented with only the offers that fit in your credit limit
The loan value will be automatically deducted off the user’s recharges until the full loan taken is recovered
Ayoba is a free Instant messaging app for your Android mobile phone.
MTN has partnered with Progressive Tech Holdings Limited to enhance communication needs of MTN customers by providing an IM service. Ayoba is made in Africa.
- Android devices Only. iOS is coming soon.
- Ayoba has No web version.
- MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.
- Ayoba users can receive SMS notifications of messages received in Ayoba when Offline; for MTN to MTN customers, the SMS messages are not charged
- Ayoba customers can also within Ayoba send and receive SMS from non Ayoba users (e.g. on feature phones); for MTN to MTN customers, the SMS messages are not charged.
- In addition to English, Users in Uganda can choose Luganda and Swahili as their languages on Ayoba
- Ayoba customers can initiate a Mobile Money transfer to another number while within Ayoba. (Coming Soon)
You can make voice calls on Ayoba. These will be charged like normal Voice calls.
This feature is currently not available.
MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.
It is zero rated SMS for MTN to MTN.
It is zero rated SMS for MTN to MTN.
MTN customers are not charged for the SMS. It is zero rated SMS.
Yes, an MTN customer can send and receive MoMo using Ayoba please note sending MoMo through Ayoba is for only MTN customers and does not apply to non-MTN customers hence to other networks
one cannot send MoMo through Ayoba when roaming, sending of MoMo through Ayoba sender and receiver should have the same sim card country e.g. both should be in Uganda and the same MoMo country currency which is shillings in Uganda
Yes, one must have a Data connection or Wi-Fi to send MoMo through Ayoba
No, an Ayoba cannot send MoMo to a non Ayoba User, both sender and receiver must be Ayoba users
Receiver’s number must be added to the contact list.
A journey on how to send MoMo through Ayoba
- Go to chats
- Start chat with the person you want to send to
- Tap Attachment icon
- Tap/select Money
- Tap/select send MoMo
- Enter Amount to transfer and reason
- Tap send button
- You will receive a request to enter pin
- Both Sender and Receiver get notifications of the transaction
Below are screen shoots of the journey
MUSIC ON AYOBA
This is a new exciting feature on Ayoba to enable us enjoy variety of music genres
All you must do is go to channels and search for MusicTime Uganda and you will view all the different play lists, you can view and play/listen to any of your choice as seen in the screenshots below
GAMES ON AYOBA
Enjoy lots of games on Ayoba as well, all you must do is to go to channels and search for Ayoba games
Select any game of your choice and play no need of subscription
Afya Pap is an app that you can download on your phone that simplifies the management of chronic illnesses like diabetes and hypertension.
Afya Pap is available to download for free from the Google Play Store and will work on Android smartphone running Android 4.0 and above
Currently, Afya Pap is only available on Android smartphones.
We aim to respond to your question within two hours, however sometimes due to demand it might take slightly longer.
This depends on what type of question you ask! Any medical question is responded to by one of our doctors. If you ask a question about diet, one of our nutritionists will respond and the same goes for an exercise-related question, where one of our sports scientists will respond.
Whenever you take your blood sugar or blood pressure reading then simply go to the health section in Afya Pap and click ‘Enter Reading’ to add a new entry. You can set reminders here too so that you don’t forget to take your readings.
Yes, you can! We understand it’s important to save your data which is why we’ve designed Afya Pap to work ‘offline first’. However, certain features do require small amounts of data so if you want to ask a question to our specialists, you do need to be online to send and receive your response.
If you forget your password just click on the ‘forgotten password’ button, enter your phone number and you will receive a code via SMS. After you submit the code you can reset your password.
Afya Pap is currently available in English, Kiswahili. Luganda and Arabic. We will continue to add more languages to make it as personalized to you as possible!
Every MTN customer who signs up to Afya Pap enjoys a 14-day FREE trial after that, they are required to pay Ugx 4000 per month which is inclusive of data to use the app.
You can pay for your subscription through MTN mobile money using the Afya Pap app. To pay for your subscription,
Step 1: Open the app, click on subscription >> add 1 month then select continue,
Step 2: Select Mobile Money and click continue
Step 3: Select MTN Mobile Money and click Continue
Step 4: Select “Make Payment”
Step 5: you will be prompted to enter your MTN MoMo pin to complete the payment
Step 6: You will receive a confirmation of successful payment
Of course. You can opt-out of your subscription at any time.
We value privacy more than anything else and for that reason, your data remains confidential. Your data is anonymously stored on an encrypted server that prevents anyone else accessing it so you can remain confident that no one else will see it unless you want them to.
Absolutely not. We believe that you own your data, so unless you opt into sharing it, we never pass it on to anyone else.
Measuring blood glucose levels anytime, anywhere is now possible with Afya Pap compact smartphone-based glucometer. With this mobile-based glucometer, you can effortlessly take readings, sync with the Afya Pap app and maintain a log of all your previous readings to understand the pattern of sugar levels. This not only allows you to make necessary changes in your diet and lifestyle but also helps your doctor monitor your medication.
What’s included in the starter pack?
- 1 Smartphone Glucometer
- 50 Strips
- 50 Lancets
- 1 Lancing device
- 1 User manual
- Compact, easy to carry and plugs into the audio port of your smartphone.
- Works seamlessly with Android devices.
- Sugar level readings are instantly shared with the Certified Diabetes Experts and doctors who then guide for diabetes management.
- Alerts a network of your family, doctor and Certified Diabetes Experts in case your blood sugar readings are not in a safe zone.
- Buy from our partner pharmacies and enjoy at home expert diabetes care.
A Glucometer is a device that determines the concentration of sugar in the blood. Afya Pap Smart Glucometer simply plugs into your Smartphone and when you take a reading, it gets automatically saved on your mobile and is instantly shared with family, Doctor and our Certified Diabetes Experts.
Afya Pap Smartphone Glucometer plugs into the audio port of the phone using the 3.5mm jack. It works seamlessly with Android devices. When you take a reading, it is constantly monitored by Afya Pap Certified Diabetes Experts who periodically guide you on different aspects of lifestyle management.
Yes! This small, tiny and sleek looking device is your very own glucometer in a new avatar. The smart features, capability and the glucometer price makes it stand out from the other standard meters.
No! you just need the Afya Pap glucometer and an Android phone with the Afya Pap app installed on it.
The Afya Pap glucometer is a much smaller, neater and compact design than others. It connects to your phone and helps you record your sugar levels on the app and see your blood sugar trends through simple graphs. Your readings are also automatically transmitted to our Doctors who monitor and track your progress and proactively guide you to better manage your diabetes.
You must have an Android smartphone
We have stocked most pharmacies in Kampala with the strips.
Yes! Absolutely. We do not just build technology we design it, test it and then re-test it. The device is Certified and follows the necessary protocols for accuracy (+/-15%). It has been compared and tested with other well-known glucometers in the market.
Afya Pap is currently available in Kenya, Tanzania, Zimbabwe, Zambia and Uganda. If you’re not in one of these countries, Afya Pap will be coming to you soon!
YOTV Channels is a streaming service that allows customers to watch a wide variety of the best Uganda’s live TVs and Radio Content on a SmartPhone and Computer. Just download the app on your phone/tablet, then sit back and enjoy.
YOTV Channels offers a unique solution for customers who are unable to watch on a traditional TV set. YOTVChannels allows you to watch TV even when you are Mobile.
YOTV Channels is strong on local Content. Over 20 TV Stations and 10 Radio stations.
- Pause Live TV and attend to some pressing things at home
- Rewind Live TV and do not miss any thrilling moment
- Record any program for later viewing
- Catch up on all you missed TV shows up to 2 days back
- And an electronic Programming guide
- It is affordable
- No need to dial a code for subscription is within the App
- Subscription is for both access and data one doesn’t have to pay twice
- On your Smart Phone.
- Download the YOTV Channels APP from the Google Play Store or iOS
- Register using your Phone Number and sign in with the One-time Password (OTP) you receive.
- After registration one gets a 30-day FREE TRIAL
At the end of the 30-day free trial, one can subscribe to any of the bundles below and subscription is with the App.
- 500 – 1Hour
- 1,000 – 1 Day
- 2,500 – 1 Week
- 10,000 – 1 Month
NB: These bundles include Mobile Data and Subscription. So, you are billed once for both
Account >Select purchase >Select an offer of your choice >You will receive a pop-up message from MTN Mobile Money > Enter your MM pin and the charge will be successfully deducted.
- Go to the program line up, select the program you want to record then select “info” then select the record option. It will automatically record when the program starts
- To retrieve the recorded content tap on the recordings option on the home page
- Make sure their internet Access point Name is MTN Uganda, APN internet
- Ensure their VPN is off
- Uninstall and install the application
- If their google play store is taking long to load, download the app using this link http://onelink.to/yotvchannels
- Daily bundles are valid until midnight of the day of activation
- Weekly bundles are valid for a week from the day of activation
- Daily SMS bundles are valid for MTN to MTN SMS messaging only
- Weekly SMS bundles are valid for MTN to MTN SMS messaging only
Dial *160*2*6# and press OK.
You will be charged on a per-minute basis.
10, 30 or 60 minutes when the bundle is activated.
For the 10 and 30 minutes weekly offers, two packages are available, and the packages are categorised.