Frequently asked questions
TikTok is the new way to consume bite-sized fun videos for the youth. The social media platform is used to make a variety of short-form videos, from genres like dance, comedy, and education, that have a duration from 3 to 60 seconds. MTN has gone into partnership with Tik Tok to promote the service among its customers
The service is available to all MTN Prepaid and Postpaid customers with compatibility. handsets.
The TikTok Free gives free 5minutes upon purchase of a 15mbs daily data bundle, whereas the TikTok bundle is not free and can be purchased and used within 24hours.
Yes, one can use both offers.
The free 5mints will take priority over the TikTok bundle, also note they both have the same validity which is 24hrs.
6. Can one share both the Free TikTok minutes and the TikTok bundle?
The purchase of the TikTok is only via Mobile Money, My MTNApp, MOMO App, Pulse APP, and of *165# and *157#ok USSD Channels.
The charge of the TikTok bundle offer is 2000/- for 24hrs.
Yes, the TikTok bundle offer is time based and validity is 24hrs.
By dialing *131# and bundle offer is summed up on *131*4#ok.
Yes, one can buy the TikTok bundle for another.
No, a customer can only have only one TikTok bundle at a time.
We (MTN Uganda) have partnered with Pearl wood and YOTV Channels to create a video on demand channel within the YOTV Channels mobile App called Kibanda Xpress to promote a rich catalog of local Ugandan Movies (Kiniuganda).
No one will only access YOTV Channels content and will not access the VOD channel content, to view the VOD content one will have to pay an additional fee to access any local movie content of their choice.
Yes, one must have an active YOTV subscription from any of the available subscription offers i.e., hourly, daily, weekly, and monthly.
A movie purchased will be valid for 24hrs following which it will expire, meaning one must watch the purchased movie within 24hrs.
He or she will be able to watch there purchased movie within 24hrs whether users YOTV channels subscription has expired but will not be able to access any YOTV Channels content.
Yes, one can purchase more than one movie at time e.g. Each movie having a separate expiry timestamp. e.g., if I purchase Movie1 at 11:00am it will expire at 11:00am the next day, if I purchase Movie2 at 11:30am it will expire at 11:30am the following day.
No one cannot pay for the same movie before expiry.
One pays within the app and deductions are off mobile money and not Airtime. Select movie to watch> Tap on play > you will be prompted to pay
For now, each movie goes for 1000/-
Yes, one can purchase for another by selecting “purchase from another number “on the payment option.
Youth Skilling Program
This is a youth empowerment program that will deliver practical knowledge, skills and experiences designed to set up our young people to fully participate in the digitally driven 4th Industrial Revolution by providing them with ICT skills.
Successful applicants will receive a free certificate voucher for the International Computer Drivers License (ICDL) certificate. After you have completed this certification you will then join the second stage that will bring participants together into a 10-week session that will provide hands on training in technical and business skills that will also support you as a participant to help identify and define community challenges in the areas of Education, Agriculture, Health and Youth Empowerment.
Lastly, on successful completion of this stage will be invited to join a flagship Ubunifu Incubation program where they will receive mentorship and support to deliver a good ICT solution designed for your community.
The application and review process is designed to assess your fit for the Innovation community as well as your skills fit for your solution and ideas. You may apply only once, and upon successful completion of one phase, you will be automatically eligible for the next phase.
Applications are open and you can access the application form at https://www.mtn.co.ug/youthprogram.
Applications close at 11:00PM EAT. We encourage you to submit your application as soon as you can!
Participants will be announced on 15th January 2021 and they will be notified via email and also via the Ubunifu Website. The program will then kick off 1st February 2020.
Participants will not be required to pay anything to attend this program.
This program is for young innovators, youth employed in SMEs, University graduates and youth who are interested in technology for the improvement of their communities across Uganda.
The online application includes short essays and it will take you about 30 mins to complete. You will need your updated CV, a valid email address, a recommendation letter and your National ID. Prepare early and get ready.
Discover the Internet
MTN Senkyu is the new loyalty program from MTN where customers are rewarded for being on MTN and for using MTN to make calls, to send messages, for mobile internet and for MTN MoMo.
To activate MTN Senkyu, dial *141# and select Join
You can also activate using the MyMTN App.
MTN Senkyu is absolutely free. MTN is saying thank you to all its loyal customers for their support.
Any MTN customer can sign up for the service from anywhere at any time. Just dial *141# and select Join or use the MyMTN App
After signing up for MTN Senkyu, simply use MTN voice, data, messaging or MoMo services and you will earn points.
With MTN Senkyu, you can get free voice minutes, MBs, SMS or you can also use it to pay using MTN MoMopay at any merchant.
To use your MTN Senkyu points dial *141# and select Use Points then follow the prompts.
You can use your MTN Senkyu points at any time provided you have sufficient points.
To check how many points you have dial *141# and select Check Points.
Your MTN Senkyu points are valid for 3 months and will expire if unused for that period. Use some or all of your points within 90 days or they all expire.
You can have as many MTN Senkyu points as you want.
A user can take multiple loans as long as they are within their Total Credit Limit
This is an automated score calculated based on usage of MTN Services, to determine the maximum total value of loans which a user may take
When you initiate to borrow a loan by dialling *146#, you will be presented with only the offers that fit in your credit limit
The loan value will be automatically deducted off the user’s recharges until the full loan taken is recovered
Ayoba is a free Instant messaging app for your Android mobile phone.
MTN has partnered with Progressive Tech Holdings Limited to enhance communication needs of MTN customers by providing an IM service. Ayoba is made in Africa.
- Android devices Only. iOS is coming soon.
- Ayoba has No web version.
- MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.
- Ayoba users can receive SMS notifications of messages received in Ayoba when Offline; for MTN to MTN customers, the SMS messages are not charged
- Ayoba customers can also within Ayoba send and receive SMS from non Ayoba users (e.g. on feature phones); for MTN to MTN customers, the SMS messages are not charged.
- In addition to English, Users in Uganda can choose Luganda and Swahili as their languages on Ayoba
- Ayoba customers can initiate a Mobile Money transfer to another number while within Ayoba. (Coming Soon)
You can make voice calls on Ayoba. These will be charged like normal Voice calls.
This feature is currently not available.
MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.
It is zero rated SMS for MTN to MTN.
It is zero rated SMS for MTN to MTN.
MTN customers are not charged for the SMS. It is zero rated SMS.
Yes, an MTN customer can send and receive MoMo using Ayoba please note sending MoMo through Ayoba is for only MTN customers and does not apply to non-MTN customers hence to other networks
one cannot send MoMo through Ayoba when roaming, sending of MoMo through Ayoba sender and receiver should have the same sim card country e.g. both should be in Uganda and the same MoMo country currency which is shillings in Uganda
Yes, one must have a Data connection or Wi-Fi to send MoMo through Ayoba
No, an Ayoba cannot send MoMo to a non Ayoba User, both sender and receiver must be Ayoba users
Receiver’s number must be added to the contact list.
A journey on how to send MoMo through Ayoba
- Go to chats
- Start chat with the person you want to send to
- Tap Attachment icon
- Tap/select Money
- Tap/select send MoMo
- Enter Amount to transfer and reason
- Tap send button
- You will receive a request to enter pin
- Both Sender and Receiver get notifications of the transaction
Below are screen shoots of the journey
MUSIC ON AYOBA
This is a new exciting feature on Ayoba to enable us enjoy variety of music genres
All you must do is go to channels and search for MusicTime Uganda and you will view all the different play lists, you can view and play/listen to any of your choice as seen in the screenshots below
GAMES ON AYOBA
Enjoy lots of games on Ayoba as well, all you must do is to go to channels and search for Ayoba games
Select any game of your choice and play no need of subscription
Afya Pap is an app that you can download on your phone that simplifies the management of chronic illnesses like diabetes and hypertension.
Afya Pap is available to download for free from the Google Play Store and will work on Android smartphone running Android 4.0 and above
Currently, Afya Pap is only available on Android smartphones.
We aim to respond to your question within two hours, however sometimes due to demand it might take slightly longer.
This depends on what type of question you ask! Any medical question is responded to by one of our doctors. If you ask a question about diet, one of our nutritionists will respond and the same goes for an exercise-related question, where one of our sports scientists will respond.
Whenever you take your blood sugar or blood pressure reading then simply go to the health section in Afya Pap and click ‘Enter Reading’ to add a new entry. You can set reminders here too so that you don’t forget to take your readings.
Yes, you can! We understand it’s important to save your data which is why we’ve designed Afya Pap to work ‘offline first’. However, certain features do require small amounts of data so if you want to ask a question to our specialists, you do need to be online to send and receive your response.
If you forget your password just click on the ‘forgotten password’ button, enter your phone number and you will receive a code via SMS. After you submit the code you can reset your password.
Afya Pap is currently available in English, Kiswahili. Luganda and Arabic. We will continue to add more languages to make it as personalized to you as possible!
Every MTN customer who signs up to Afya Pap enjoys a 14-day FREE trial after that, they are required to pay Ugx 4000 per month which is inclusive of data to use the app.
You can pay for your subscription through MTN mobile money using the Afya Pap app. To pay for your subscription,
Step 1: Open the app, click on subscription >> add 1 month then select continue,
Step 2: Select Mobile Money and click continue
Step 3: Select MTN Mobile Money and click Continue
Step 4: Select “Make Payment”
Step 5: you will be prompted to enter your MTN MoMo pin to complete the payment
Step 6: You will receive a confirmation of successful payment
Of course. You can opt-out of your subscription at any time.
We value privacy more than anything else and for that reason, your data remains confidential. Your data is anonymously stored on an encrypted server that prevents anyone else accessing it so you can remain confident that no one else will see it unless you want them to.
Absolutely not. We believe that you own your data, so unless you opt into sharing it, we never pass it on to anyone else.
Measuring blood glucose levels anytime, anywhere is now possible with Afya Pap compact smartphone-based glucometer. With this mobile-based glucometer, you can effortlessly take readings, sync with the Afya Pap app and maintain a log of all your previous readings to understand the pattern of sugar levels. This not only allows you to make necessary changes in your diet and lifestyle but also helps your doctor monitor your medication.
What’s included in the starter pack?
- 1 Smartphone Glucometer
- 50 Strips
- 50 Lancets
- 1 Lancing device
- 1 User manual
- Compact, easy to carry and plugs into the audio port of your smartphone.
- Works seamlessly with Android devices.
- Sugar level readings are instantly shared with the Certified Diabetes Experts and doctors who then guide for diabetes management.
- Alerts a network of your family, doctor and Certified Diabetes Experts in case your blood sugar readings are not in a safe zone.
- Buy from our partner pharmacies and enjoy at home expert diabetes care.
A Glucometer is a device that determines the concentration of sugar in the blood. Afya Pap Smart Glucometer simply plugs into your Smartphone and when you take a reading, it gets automatically saved on your mobile and is instantly shared with family, Doctor and our Certified Diabetes Experts.
Afya Pap Smartphone Glucometer plugs into the audio port of the phone using the 3.5mm jack. It works seamlessly with Android devices. When you take a reading, it is constantly monitored by Afya Pap Certified Diabetes Experts who periodically guide you on different aspects of lifestyle management.
Yes! This small, tiny and sleek looking device is your very own glucometer in a new avatar. The smart features, capability and the glucometer price makes it stand out from the other standard meters.
No! you just need the Afya Pap glucometer and an Android phone with the Afya Pap app installed on it.
The Afya Pap glucometer is a much smaller, neater and compact design than others. It connects to your phone and helps you record your sugar levels on the app and see your blood sugar trends through simple graphs. Your readings are also automatically transmitted to our Doctors who monitor and track your progress and proactively guide you to better manage your diabetes.
You must have an Android smartphone
We have stocked most pharmacies in Kampala with the strips.
Yes! Absolutely. We do not just build technology we design it, test it and then re-test it. The device is Certified and follows the necessary protocols for accuracy (+/-15%). It has been compared and tested with other well-known glucometers in the market.
Afya Pap is currently available in Kenya, Tanzania, Zimbabwe, Zambia and Uganda. If you’re not in one of these countries, Afya Pap will be coming to you soon!
YOTV Channels is a streaming service that allows customers to watch a wide variety of the best Uganda’s live TVs and Radio Content on a SmartPhone and Computer. Just download the app on your phone/tablet, then sit back and enjoy.
YOTV Channels offers a unique solution for customers who are unable to watch on a traditional TV set. YOTVChannels allows you to watch TV even when you are Mobile.
YOTV Channels is strong on local Content. Over 20 TV Stations and 10 Radio stations.
- Pause Live TV and attend to some pressing things at home
- Rewind Live TV and do not miss any thrilling moment
- Record any program for later viewing
- Catch up on all you missed TV shows up to 2 days back
- And an electronic Programming guide
- It is affordable
- No need to dial a code for subscription is within the App
- Subscription is for both access and data one doesn’t have to pay twice
- On your Smart Phone.
- Download the YOTV Channels APP from the Google Play Store or iOS
- Register using your Phone Number and sign in with the One-time Password (OTP) you receive.
- After registration one gets a 30-day FREE TRIAL
At the end of the 30-day free trial, one can subscribe to any of the bundles below and subscription is with the App.
- 500 – 1Hour
- 1,000 – 1 Day
- 2,500 – 1 Week
- 10,000 – 1 Month
NB: These bundles include Mobile Data and Subscription. So, you are billed once for both
Account >Select purchase >Select an offer of your choice >You will receive a pop-up message from MTN Mobile Money > Enter your MM pin and the charge will be successfully deducted.
- Go to the program line up, select the program you want to record then select “info” then select the record option. It will automatically record when the program starts
- To retrieve the recorded content tap on the recordings option on the home page
- Make sure their internet Access point Name is MTN Uganda, APN internet
- Ensure their VPN is off
- Uninstall and install the application
- If their google play store is taking long to load, download the app using this link http://onelink.to/yotvchannels
- Daily bundles are valid until midnight of the day of activation
- Weekly bundles are valid for a week from the day of activation
- Daily SMS bundles are valid for MTN to MTN SMS messaging only
- Weekly SMS bundles are valid for MTN to MTN SMS messaging only
Dial *160*2*6# and press OK.
You will be charged on a per-minute basis.
10, 30 or 60 minutes when the bundle is activated.
For the 10 and 30 minutes weekly offers, two packages are available, and the packages are categorised.
4G is the 4th generation of mobile network technology, giving you faster speeds and an overall better internet experience. You’ll definitely notice a difference when you’re gaming, streaming, downloading and surfing. It’s fast.
In a word – speed. MTN 4G provides lightning fast mobile internet speeds (over 100Mbps). Impressive right? MTN 4G is available in nationwide.
4G is a data-only network. That means that when you make or receive a call, your service will automatically switch from 4G onto the MTN 3G network. When you make or receive a call, you’ll notice the ‘4G’ or ‘LTE’ symbol on your screen will switch to a 3G symbol. When you finish your call, your service will reconnect back onto 4G where available.
Video content uses a lot of data to stream/watch/download. The Star Times bundles are cheaper compared to normal data bundles making it more affordable to watch Star Times content. So, as a user, you get to watch for the specified data bundle period e.g. 2 hours without fearing that you will run out of data
Dial *165*4*7# and Select StarTimes
Unlike normal bundles whereas a user you track your usage based on volume of data used i.e. MBs, with time bundles you don’t worry about MBs. You just track time e.g. how much time of the 2-hour bundle have you used up.
The timer starts when after buying the bundle you login to the Startimes App. It goes on for as long as you are accessing the Startimes app whether just browsing, streaming content or downloading it.
The timing only references the total period of time spent consuming content on the StarTimes App. E.g. if you buy a 2-hour bundle, and watch for 10 minutes and stop, the time counter stops. When you come back later and watch for another 20 minutes and stop, your total time used will be 30 minutes. This goes on until your total usage is equal to 2 hours. Then the bundle expires.
Yes. The bundles will expire with 24 Hours. In other words, any bundle you buy must be used within if 24 hours. After that it expires automatically whether used OR not used at all.
In such a case you get additional time on your data bundle. The total time is cumulated, and the expiry of your data is based on the last bundle activated. E.g if you activate a 2-hour bundle at 1pm and use 30 minutes of it. Then you activate another 2hour bundle at 4pm, then you will have a total 3 hours and 30 minutes time and expiry of your data will be at 4pm the following day.
No. The total bundles activated will not exceed a total of 24 Hours. Where the total bundles being activated can accumulate a total of more than 24 hours, the last bundle activation attempt will be declined with the appropriate notification.
No, this is not possible.
Yes. Dial *165*4*7#, select Startimes and under Buy Startimes Data bundles, choose, “Buy for Others”
Dial *131# or dial *160*2*2#, select Music and Video and then select the Bundle whose balance you’d like to check.
When you activate a Star Times TV bundle, whenever you are logged into the Star Times app your usage is automatically on the TV bundle. If you don’t have an active TV bundle, your usage is automatically on your normal data bundle. Note that your Startimes TV bundle is ONLY used for Star Times App, any other sites you visit will use your normal data bundle.