• Daily bundles are valid until midnight of the day of activation
• Weekly bundles are valid for a week from the day of activation

• Daily SMS bundles are valid for MTN to MTN SMS messaging only
• Weekly SMS bundles are valid for MTN to MTN SMS messaging only

Dial *160*2*6# and press OK.

You will be charged on a per-minute basis.

10, 30 or 60 minutes when the bundle is activated.

For the 10 and 30 minutes weekly offers, two packages are available, and the packages are categorised.

4G is the 4th generation of mobile network technology, giving you faster speeds and an overall better internet experience. You’ll definitely notice a difference when you’re gaming, streaming, downloading and surfing. It’s fast.

In a word – speed. MTN 4G provides lightning fast mobile internet speeds (over 100Mbps). Impressive right? MTN 4G is available in nationwide.

4G is a data-only network. That means that when you make or receive a call, your service will automatically switch from 4G onto the MTN 3G network. When you make or receive a call, you’ll notice the ‘4G’ or ‘LTE’ symbol on your screen will switch to a 3G symbol. When you finish your call, your service will reconnect back onto 4G where available.

Video content uses a lot of data to stream/watch/download. The Star Times bundles are cheaper compared to normal data bundles making it more affordable to watch Star Times content. So, as a user, you get to watch for the specified data bundle period e.g. 2 hours without fearing that you will run out of data

Dial *165*4*7# and Select StarTimes

Unlike normal bundles whereas a user you track your usage based on volume of data used i.e. MBs, with time bundles you don’t worry about MBs. You just track time e.g. how much time of the 2-hour bundle have you used up.

The timer starts when after buying the bundle you login to the Startimes App. It goes on for as long as you are accessing the Startimes app whether just browsing, streaming content or downloading it.

The timing only references the total period of time spent consuming content on the StarTimes App. E.g. if you buy a 2-hour bundle, and watch for 10 minutes and stop, the time counter stops. When you come back later and watch for another 20 minutes and stop, your total time used will be 30 minutes. This goes on until your total usage is equal to 2 hours. Then the bundle expires.

Yes. The bundles will expire with 24 Hours. In other words, any bundle you buy must be used within if 24 hours. After that it expires automatically whether used OR not used at all.

In such a case you get additional time on your data bundle. The total time is cumulated, and the expiry of your data is based on the last bundle activated.  E.g if you activate a 2-hour bundle at 1pm and use 30 minutes of it. Then you activate another 2hour bundle at 4pm, then you will have a total 3 hours and 30 minutes time and expiry of your data will be at 4pm the following day.

No. The total bundles activated will not exceed a total of 24 Hours. Where the total bundles being activated can accumulate a total of more than 24 hours, the last bundle activation attempt will be declined with the appropriate notification.

No, this is not possible.

Yes. Dial *165*4*7#, select Startimes and under Buy Startimes Data bundles, choose, “Buy for Others”

Dial *131# or dial *160*2*2#, select Music and Video and then select the Bundle whose balance you’d like to check.

When you activate a Star Times TV bundle, whenever you are logged into the Star Times app your usage is automatically on the TV bundle.  If you don’t have an active TV bundle, your usage is automatically on your normal data bundle. Note that your Startimes TV bundle is ONLY used for Star Times App, any other sites you visit will use your normal data bundle.

Video content uses a lot of data to stream/watch/download. The DSTV Now bundles are cheaper compared to normal data bundles making it more affordable to watch StarTimes content. With the DSTV Now bundles, you get to watch all you want to watch for a specific period e.g. 2 hours without fearing that you will run out of data

Dial *165*82# and Select DSTV Now then follow the instructions

Unlike normal bundles, where as a user you track your usage based on volume of data/MBs used, with time bundles you don’t worry about MBs. You track your usage by time e.g. so if you want to watch a football match, you buy a 2-hour and never worry about running out of data mid-way your viewing.

The timer starts when after buying the bundle, you log into the DSTV Now App. It goes on for as long as you are accessing the DSTV Now app whether browsing, streaming content or downloading it.

The timing only references the total time spent consuming content on the DSTV Now app e.g. if you buy a 2-hour bundle and watch for 10 minutes then stop, the time counter stops. When you come back later and watch for another 20 minutes and stop, your total time used will be 30 minutes. This goes on until your total usage is equal to 2 hours, then the bundle expires.

Yes. The bundles will expire with 24 hours. In other words, any bundle you buy must be used within 24 hours of buying it. Thereafter, it expires automatically whether used up or not.

In that case you get additional time on your data bundle. The total time is cumulated, and the expiry of your data is based on the last bundle activated e.g. if you activate a 2-hour bundle at 1pm and use 30 minutes of it. Then you activate another 2-hour bundle at 4pm, then you will have a total of 3 hours and 30 minutes time and expiry of your data will be at 4pm the following day.

No. The total bundles activated will not exceed a total of 24 Hours. Where the total bundles being activated can accumulate a total of more than 24 hours, the last bundle activation attempt will be declined with the appropriate notification.

No, this is not possible.

Yes. Dial *165*82#ok and select option 2.

Dial *131# or dial *160*2*2#, select Music and Video and then select the Bundle whose balance you’d like to check.

When you activate a DSTV Now TV bundle, whenever you are logged into the DSTV Now app your usage of the TV bundle is automatically shown.  If you don’t have an active TV bundle, your usage is automatically on your normal data bundle. Note that your DSTV Now bundle is ONLY used for DSTV Now app, any other sites you visit will use your normal data bundle.

No prepaid roaming customers shall not be able use the DSTV data bundles while roaming It will only apply when they are back on the home network.

Yes, if the DSTV data bundle is expired or used up and customer is still streaming normal data bundle will be consumed, but if the DSTV data bundle has not expired or used up The DSTV data bundle takes priority over the normal data bundle.

The difference between the two, the DSTV data bundles are time based unlike the normal data bundles, Dstv data bundles are designed for streaming unlike the normal data bundles.

Yes, one can use the normal data bundles for streaming.

For Dstv data bundle activation failures or it’s the normal data being deducted and not the DSTV data bundle escalation is on the MTN side (VAS team through remedy) Anything to do with App failure escalation e.g. failure to log in, password reset issues are escalated to DStvUganda@multichoice.co.za.

• Desktops via web browser
• iOS10 or higher
• Apple TV 4th Gen or newer
• Android 4.4 or above (Must be Google certified and must not be rooted)
• Android Boxes running android TV OS and Google certified.
• XBOX One, One S, One X

Samsung smart TV’s running Tizen OS (selected Tizen models from 2015 onwards) LG Smart TV’s Running WebOS 3.5 and 4.0 (Most 2017 and 2018 models) Hisense Smart TV’s (select models from 2018 onwards) (If you do not find it in the app store it is not supported, or your app store is not set to SA)

• Chrome version 53+
• Firefox version 47+
• Internet Explorer 11+ on Windows 8.1+
• Microsoft Edge on Windows 10+
• Safari 9+ on Mac OS X 10.11+​

It’s a subscription-based music streaming service. On TIDAL consumers can get full access to music with high sound quality, high quality music videos and expertly curated editorial.

• TIDAL is currently owned by Jay-Z and a variety of other successful music artists, making it the first artist-owned streaming service in the world. Among the benefits of TIDAL
• Over 50 million songs of high quality and over 150,000 high quality music videos
• International and Local Music
• Exclusive content releases only available on TIDAL
• Live experiences that are exclusive to TIDAL

Users can stream TIDAL Music from both Smart Mobile Devices (Smartphones, Tablets) and Desktops

Service is available on both Android (Android: OS version 6+) and iOS devices (iOS: OS version 10.3+); OS Window 7+, mac OSX 10.9

Step 1: Dial *165*66# and Select TIDAL

Step 2: Activate a Subscription of your choice

IF it is your first time on TIDAL: Select and activate TIDAL FREE trial- This will give you a one- time FREE trial of TIDAL for 30 days. If you don’t want the FREE trial, proceed to activate a paid for subscription.

If you have already completed your FREE trial on TIDAL: Select and Activate a subscription of your choice. You will have to pay for the subscription

Step 3: You will receive 2 SMS one with your TIDAL Logins and another with a link to the Appstore OR PlayStore to download the TIDAL App.

Step 4: Download and Install App

Step 5: Open App and Click Login

Step 6: Enter your username and password (as provided in the SMS)

Step 7: Click Login

Click here to watch “How to Video”

• As part of the service, all first-time users are given the option to try the service for FREE. This is a ONE Time only offer aimed to introduce users to TIDAL Music streaming service.
• With FREE trial a user gets 30 days of unpaid access to TIDAL music streaming. This also includes data.
• At the expiry of the FREE trial offer, a user MUST activate a paid for subscription to continue accessing TIDAL.

You pay using MTN Mobile Money (MTN MoMo). Dial *165*66# and Choose any of the options from 2 to 4.

Subscription ONLY: This gives a user access to TIDAL service. However, the user must also activate a normal data bundle to stream music

Subscription with DATA: This gives the user access to TIDAL Service including data meaning that the user does NOT buy data to stream the service.

MTN Pulse Offer with DATA: This gives the user access to TIDAL Service including data meaning that the user does NOT buy data to stream the service. Further, this a discounted offer limited to MTN Pulse customers. Non MTN Pulse customers who attempt to activate it will get a decline.

A customer can choose any of the options below at the price indicated below:

No. You can pay ONLY with MTN Mobile Money

TIDAL has all kinds of Music: Hip Hop, Reggae, RnB, Jazz, Country, Gospel, Nigerian, Ugandan, South African etc.

No. It has a rich catalogue of both international and local Music

Some of the local artistes include; Chameleone, Rema, Bebecool, Geosteady, Radio & Weasel, Beenie Gunter among others

“Message when downloading TIDAL APP: Your Device is not compatible with this version”

Reason: It means that the Android OR iOS version on your phone is not compatible with the TIDAL App.  Therefore, you will not be able to successfully download the TIDAL App

What to do to use TIDAL in this case: Upgrade your device to Android: OS version 6+ OR iOS: OS version 10.3+, Desktop: OS Window 7+, mac OSX 10.9

Step 1: Login to TIDAL

Step 2: Go to My Collection

Step 3: Click on Settings

Step 4: Click on Username (i.e. Your number)

Step 5: Scroll down to Change Password

Message when downloading TIDAL APP: No Connection – Tap to refresh

Reason: You have no data connection to allow you to proceed to stream music on TIDALIf you have activated the FREE Trial (it includes data) OR Subscription with Data offer (it includes data). Try one of the following:

• Check that your Mobile Data is enabled
• Check that you have the correct settings for your APN: Yellopix.mtn.co.ug

If you have activated a subscription ONLY offer, Activate a MTN Data bundle

Reason: Normally when a user activates TIDAL offer for the first time, the user receives a Welcome SMS with login details: Username and Initial Password

Due to a network constraint a user may not receive. As a result, the user cannot log onto TIDAL, yet the service has been activated for the user

What to do to use TIDAL in this case:

As a standard, a user’s name on TIDAL is the MTN number in the format 2567XXXXXXXX. In this case “Request for a Password Reset”. This will allow you to get a new password so that you can login. Follow these steps:

• Open TIDAL App
• Select Login
• Enter username i.e. Your MTN number starting with 256
• Click reset password
• You will receive a SMS with a link to reset password
• Click link and follow instructions
• Enter new password of your choice
• Once successful password change, Open TIDAL App and Login

Reason: TIDAL is an international service available in over 50 countries. In other countries usernames are linked to email OR Facebook/Google+ Logins. In Uganda your MTN Number is your username.

What to do to use TIDAL in this case:

• Close the TIDAL App
• Dial *165*66# to activate a TIDAL Subscription
• Receive SMS with login details
• Open the TIDAL App
• Select Login
• Enter username i.e. Your MTN number starting with 256

Reason: If your TIDAL Subscription is still active, then you don’t have to subscribe again. Simply download and re-install the TIDAL App, then login

If your TIDAL Subscription has expired, then download the TIDAL App and then subscribe again to TIDAL by Dialing *165*66#

18. How do I Recover OR change my Password?

• Open TIDAL App
• Select Login
• Enter username i.e. Your MTN number starting with 256
• Click reset password
• You will receive a SMS with a link to reset password
• Click link and follow instructions
• Enter new password of your choice
• Once successful password change, Open TIDAL App and Login

Upon dialing * 165*66# and attempting to activate an offer:Meaning: User is attempting to activate a TIDAL Offer, yet user already has an active offer. The service does not allow you to have more than one active offer at a time. Consider other ways to solve problem that user may be facing​Meaning: This could be to any network issue including connectivity. User should try transaction again.