It is a 6-month intensive programme that aimed at designing and delivering practical knowledge, skills experience for youth and young adults in preparation for the 4th Industrial Revolution. The mission of the MTN Foundation youth skilling program is to inspire and empower youth and young adults towards the practical application of innovative ICT solutions to solve their communities’ most pressing challenges

Targets students, early start ups and budding entrepreneurs between 18 and 30 years

It is a 6- month programme

It is open to all Ugandans

Participants will acquire business skills, ICDL certification and business incubation for ten businesses.

Innovation in education, health, economic empowerment, and technology

Participants will receive a certificate of successful completion which will serve as evidence for job seeking and knowledge to start a business.

No. The programme is free of charge and fully funded by MTN Foundation

MTN Uganda or its agents will not ask you to make payment at any stage of application and placement. Do not accept to make any payment to anybody to apply or gain admission.

The application process will be system generated to pick unique application and disaggregate them accordingly.

Please do not apply to the programme with a predetermination to dropout. Participants will be required to declare availability for 6 months.

Yes, it is a fulltime programme. Participants must be able and willing to participate in Business Technical skilling, ICDL and business incubation

Yes, they are highly encouraged to apply

You are advised to view the how “to apply video” before beginning the application. You can also replay it in during your application as a reference guide to application process.

If you are still not able to progress after viewing the video, you can engage one of our customer service advisors.

Feedback will be provided within two weeks of the closing date of the MWRP call.

First, an email will be sent out to all participants informing them of the outcome of evaluation committee.

Secondly, a shortlist of selected participants will be published on MTN websites, social medial sites or print media.

Yes, you stand a chance for the next call provided you meet the criteria.

Minimum qualification of UACE or equivalent, in or out of school

You can ask additional questions through our customer care platforms

MTN Work Readiness (MWRP) is a three-month soft skills experiential learning mentorship programme for selected underprivileged fresh graduates in Uganda.

Targets fresh graduates from accredited institutions of higher learning who graduated in recent past (3) academic years i.e., 2019/2020, 2020/2021, and 2021/2022

Yes. MTN Work Readiness Programme is open to all Ugandans who graduated in the last three academic years i.e., 2019/2020, 2020/2021, and 2021/2022

Alumni of WRP will acquire knowledge and apply digital skills, social skills, navigating the world of work skills, and achieve results at workplace.

Legal, Human Resource, Audit, Risk and Compliance, IT, Technology, Project Management, Finance, Procurement, Business Intelligence, Sales, Marketing and Mass communication

At the end of the MWRP, participants will receive a certificate of successful completion which will serve as evidence of work experience and recommendation when participants are seeking for job opportunities.

The inaugural cohort one experience will be limited to MTN and implementing partner.

However, subsequent WRP experiences will involve other MTN partner organizations.

No. MWRP is funded by MTN Foundation

MTN Uganda or its agents will not ask you to make payment at any stage of application and placement. Do not accept to make any payment to anybody to apply or gain admission to MWRP.

The application process is very transparent comprising of selection process using a two-phase approach:

1. Phase I

This involves preliminary selection of applicants based on eligibility criteria. The process will also involve the verification of applicants to determine their eligibility. see link to eligibility criteria from this that a total of fifty successful applicants will be selected to participate in the MWRP per cohort

1. Phase II

This involves evaluation of applicants based on predetermined evaluation criteria. A selection committee will do this. At least seven (7) selection committee members will independently assess each applicant. It is

Yes, MWRP is a fulltime role. MWRP successful applicants must be able and willing to participate in.

1. Full time internship placement at MTN Uganda or any of our partner organizations for a period of three (3) months

A three (3) days per month for three (3) months of in-person training sessions at selected locations within Kampala. The in-person training sessions are conducted from 8:00am to 5:00pm daily.

Yes. Persons with Disability are among the category of applicants that the MWRP has prioritized and are encouraged to apply.

You are advised to view the how “to apply video” before beginning the application. You can also replay it in during your application as a reference guide to application process.

If you are still not able to progress after viewing the video, you can engage one of our customer service advisors.

Feedback will be provided within two weeks of the closing date of the MWRP call.

First, an email will be sent out to all participants informing them of the outcome of evaluation committee.

Secondly, a shortlist of selected participants will be published on MTN websites, social medial sites or print media.

Yes. You will be required to reapply when the next call is open.

However, priority will be given to previous applicants who performed well but were not able to make it to the final list due to substantial number of highly qualifying applicants.

No. MWRP is targeting applicants who are youth aged between 18 and 29 years by the time of application.

All successful participants will be assigned to MTN Uganda. Participants will be allocated to different departments within MTN Uganda offices located within Kampala metropolitan Geographical areas.

You can ask additional questions through our customer care platforms

It is a 12-month programme that focuses on business development,
advisory services, capacity building and incubation of innovations at
the National ICT Innovation Hub.
The program targets Ugandans with an innovative idea solving real life
problems across all sectors, with specific key priority areas of
Uganda’s Vision2040 – National Development Priorities i.e.,
Agriculture, Tourism & Trade, Minerals & Energy, Health, Education,
Refugee/Host Communities and the Justice, Law, and Order sector.

All applicants must possess the following:

• A digital innovator looking to upskill with programming and
  entrepreneurship skills
• Any individual who has built or attempted to build a digital
  product and are looking to upskill
• An individual that has been a part of team that has built or
  attempted to build a digital product and are looking to upskill
• Must be able to commit to the program attendance of at least
  80%.
• Should be 18 years and above
• Must have access to a laptop and internet

The MTN Innovation Programme will run annually over the next five years and will be conducted in two main cohorts over a period of 9 months:

• Cohort 1- entry level (3 months)
• Cohort 2- advanced level (3 months)
• Coaching Support- for projects (2 moths)

Incubation services/job placement (2 months)

Yes, all Ugandans are welcome to apply for this programme in line with the criteria above.

The program will be able to offer the following:

• Deliver foundational entrepreneurship & technical skills to build digital products
• Help you develop advanced technical skills (Full stack web development)
• To enhance entrepreneurship & people skills for product scale.
• Create synergies that foster product uptake and job placement.

Offer incubation services to support the development and scale of digital products.

• Software development
• Business and system analysis
• IT project and product management
• SCRUM Mastering
• Technical support staff
• Junior DevOps
• Data Analytics

• Incubation for product scale and uptake
• Job placement

No, all costs are being born by MTN Foundation and their strategic partners.

No, application is free of charge.

The application process will be conducted online via the MTN Web site, and the selection of candidates will be done in a fair manner by an independent firm.

The Programme will run for a period of 9 months in a hybrid manner-

• 5 months for study and coaching (8:00am to 1:00pm)- some classes will be held remotely, and others held in person at the Nakawa Hub.
• 2 months for placement and incubation (on demand)- this will be in person engagements.

Yes, persons with disabilities are encouraged to apply.

You are advised to view the how “to apply video” before beginning the application. You can also replay it in during your application as a reference guide to application process.

If you are still not able to progress after viewing the video, you can engage one of our customer service advisors.

The admission process takes two weeks from the date of application. Your admission will be sent to you via the email address submitted during application. (Ensure to use a valid email address during application)

Yes, you can be considered for the next call if you re-apply.

All applicants must possess the following:

• A digital innovator looking to upskill with programming and entrepreneurship skills
• Any individual who has built or attempted to build a digital product and are looking to upskill
• An individual that has been a part of team that has built or attempted to build a digital product and are looking to upskill
• Must be able to commit to the program attendance of at least 80%.
• Should be 18 years and above

You can ask additional questions through our customer care platforms

YOTV Channels is a streaming service that allows customers watch a wide variety of the best Uganda’s live TVs and Radio Content on a Smart Phone and Computer.
Just Download the app on your Phone/tablet, then sit back and enjoy.

One can pause, Record and rewind any of there favourite programmes

Every YOTV customer participates, as we have over 400k inactive customers and yet they have the APP and have not uninstalled, and the main reason is to encourage and bring them back on Board.

The promo will also onboard new users who get a free trial for 30 days with zero streaming data

One can subscribe to any of the offers below to stand a chance to win

30 customers will be rewarded every end of month with shopping vouchers and yotv swag items e.g., Travel Mugs, phones, phone screen Amplifers, power banks etc

MTN WakaNet PRO is a fixed Home Internet solution delivered using fiber optic cable directly to your home. It provides a reliable high-speed internet connection with no cap on data volume to meet your home entertainment, education, surveillance, and home office needs. MTN WakaNet PRO is currently available only in specific locations.

MTN WakaNet PRO is available as the Standard package (providing up to 20Mbps speed) and the Premium package (providing up to 40Mbps speed).

MTN WakaNet PRO delivers internet connectivity to your home using a fiber optic cable, whereas MTN WakaNet MAX delivers internet connectivity to your home via a wireless connection on the MTN 4G network. In addition, there is no cap on data volume with MTN WakaNet PRO and you simply need to have an active subscription to connect. MTN WakaNet MAX uses bundles and therefore has a cap on data volume. When your bundle is depleted, you need to buy another bundle to stay connected.

A fiber optic network is a network built with fiber optic cable and used to transmit large amounts of data quickly. The cable is made of hair-thin glass fibers which transport data in the form of light signals along the length of the cable. This makes it possible to achieve extremely high data speeds on the network, thus enabling the delivery of more robust and high-speed broadband services.

Fiber optic connections allow connection to the internet at very high speeds and extremely low latency times. Unlike wireless solutions where several varying factors between the site and the customer premises affect the quality of the signal and thus the speed of the connection, the fiber optic connection is a wired connection that does not experience the same challenges. It is undoubtedly the best solution for any kind of internet use imaginable.

The maximum speeds are 20Mbps on the Standard package, and 40Mbps on the Premium package. However, MTN implements a Fair Usage Policy (FUP) as follows:

• Maximum available speeds in the daytime are 12Mbps and 24Mbps on the Standard and Premium packages respectively,
• Maximum available speeds in the evening and on weekends are 20Mbps and 40MBps on the Standard and Premium packages respectively,
• Peer-to-peer applications such as torrent applications are limited to 1Mbps on the Standard package and 2Mbps on the Premium package, and
• Gaming applications are limited to 6Mbps on the Premium package.

Please note that the indicated speeds are what is available on your WakaNet PRO connection, and not for every device that is connected to the Wi-Fi network supported by your connection.

Eligible locations are visible on the MyMTN app under WakaNet PRO. Go to Buy, select WakaNet PRO, then follow the prompts to request for the service. The eligible locations are listed under the Location option. If your location is listed, you can go ahead to request for the service. In addition, after you request for the service, our team carries out further checks to confirm we can deliver the service to your specified address.

You can sign up for MTN WakaNet PRO on the MyMTN app. Go to Buy, select WakaNet PRO, then follow the prompts to request for the service. Ensure that you sign up while at the home location where the service is to be installed and your phone’s GPS is switched on so that the app can capture the right location coordinates.

After you request for the service, a survey of your address and the immediate surrounding areas will be done. The purpose of this survey is to establish the most optimal route for laying the fiber optic cable from the nearest PoP (point of presence) or fiber access point to your address. This may entail discussions with your neighbors or landlord where relevant. We may also need to seek the permission of local authorities in your area to dig trenches where required and lay the fiber cable. Please be aware that depending on the responsiveness of these parties, delays may be expected.

After you request for the service, we carry out checks to confirm we are able to deliver a fiber connection to your location. These checks include a physical survey to determine the optimal route for laying the fiber optic cable. Once this is confirmed and you have made payment, an engineer makes an appointment to call to your home to install the service, at a time that suits you. We try to limit this entire process to 14 days. Note however that any delays in scheduling appointments, making payment as well as negotiations or engagements in determining the route for the fiber optic cable may make the entire process longer.

Yes. A new device will be delivered and set up by the engineer when your service is being installed. This device actually combines modem and router capabilities in that it connects you to the internet via the fiber optic cable but is also the means for you to connect several devices (both via Wi-Fi and LAN cable) to this internet connection. The engineer will provide guidance on how to set up a Wi-Fi hotspot using this router, and how to change the password.

The router provided at installation does not carry an additional cost. However, it remains the property of MTN, and is retrieved by our field service team if ever you choose to terminate your WakaNet PRO service.

Please contact our Customer Support team using any of the options below:

Call: 0771001000

WhatsApp: 0772123100

Email: Customerservice.ug@mtn.com

• Location of your router: The placement of your router will determine how you’re your home is covered by the Wi-Fi signal. The speed and strength of the Wi-Fi signal depends on the distance between the Wi-Fi router and the devices you are using (e.g. a smartphone, tablet, or laptop). Make sure the router is in an open space and positioned as high off the ground as possible. Windows, walls or any metal obstacles can affect the Wi-Fi signal.
• Multiple devices/users: The users connected to the Wi-Fi hotspot set up with your WakaNet PRO service all share the speeds available. The more the devices or users connected to the Wi-Fi router, the slower the speeds available to each user.
• Computer OS (Operating System) version: Outdated operating systems may not have the latest performance tuning patches, and the increased likelihood of automatic updates being downloaded at the time of your speed test could slow down the connection speed.

First, you will need to check what line speed you are getting by completing a wired speed test (using an ethernet/LAN cable) using a speed test tool. Next, compare the results of this test to what we have communicated to you as expected speeds based on our Fair Usage Policy (FUP) and the time of day.

If test results are unsatisfactory based on communicated terms, you can contact Customer Support for assistance.

To get the best speed test results, we recommend running a wired test as this will be more accurate than over Wi-Fi. To do this, connect your device (laptop or desktop) directly to the router with an ethernet/LAN cable and then run a speed test.

If you are testing your speed over a wireless connection (Wi-Fi), bear in mind that it can be impacted by several things:

• Where the router is and how far your device is from the router when you run the test
• Interference from other wireless and electronic devices (e.g. cordless phones, microwaves, baby monitors, etc)
• Device capability, as not all devices are capable of high speeds. If you test on one that isn’t, your results may be lower than your speed really is.
• Other devices using the same connection can slow down your speed test. So, try to run the test with no other devices connected to the Wi-Fi network.
• Other networks sharing or overlapping the Wi-Fi channel used by your router will reduce capacity. Try to ensure the channel used by your Wi-Fi is not the same as neighboring Wi-Fi access points.

1. PAYMENT:

You can renew your monthly subscription on the MyMTN app. Go to Buy, select WakaNet PRO, and then Renew Subscription. Select the required package and then pay using Mobile Money.

You must be logged in to the app with the same number that is linked to your WakaNet PRO service.

This number can be found in the initial Service Activation email you receive when the service is first activated.

No. The subscription is valid for 30 days, with no cap on data volume. You, therefore, have an unlimited connection for 30 days.

MTN retrieves the Wi-Fi router when you are no longer interested in the service.

When you decide to terminate your WakaNet PRO service, contact our Customer Support team and request for a service termination.

They will then arrange for the Wi-Fi router to be retrieved from your location.

Go Games is a Mobile App/portal that allows customers to enjoy world-class games from thousands of categories ranging from casual, sports, puzzles, action & adventure.

All MTN prepaid and Postpaid customers with compatible handsets will be able to subscribe to GoGames service.

Every MTN Uganda customer who logs onto the GoGames portal/App with their MSISDN will be allowed to access the freemium games and will be daily data capped at 100MB, which will be reset every day at Midnight.

One will access the GoGames portal by visiting the games portal via http://mtn.gogames.run/ . The GoGames service is available on the web, Android, iOS, and Windows store.

If one reaches their daily cap, they will continue to access the portal/App if they have an active data bundle if data is not active, they will not be able to access the games.

Below a table showing the offers and the charges

Subscriptions will not be subject to auto renewal the customer will have to subscribe again.

No, any attempt to activate another subscription before the current one expires will be declined.

Customers will be required to pay for subscription only via MTN Mobile money through the GoGames App.

No one cannot purchase buy for another for GoGames for now GoGames does not have buy for another.

TikTok is the new way to consume bite-sized fun videos for the youth. The social media platform is used to make a variety of short-form videos, from genres like dance, comedy, and education, that have a duration from 3 to 60 seconds. MTN has gone into partnership with Tik Tok to promote the service among its customers

The service is available to all MTN Prepaid and Postpaid customers with compatibility. handsets.

The TikTok Free gives free 5minutes upon purchase of a 15mbs daily data bundle, whereas the TikTok bundle is not free and can be purchased and used within 24hours.

Yes, one can use both offers.

The free 5mints will take priority over the TikTok bundle, also note they both have the same validity which is 24hrs.

6. Can one share both the Free TikTok minutes and the TikTok bundle?

The purchase of the TikTok is only via Mobile Money, My MTNApp, MOMO App, Pulse APP, and of *165# and *157#ok USSD Channels.
The charge of the TikTok bundle offer is 2000/- for 24hrs.

1-Select Buy on My MTNApp
.

2-Under Buy select Music TV.

3- Then TikTok

Yes, the TikTok bundle offer is time based and validity is 24hrs.

By dialing *131# and bundle offer is summed up on *131*4#ok.

Yes, one can buy the TikTok bundle for another.

No, a customer can only have only one TikTok bundle at a time.

We (MTN Uganda) have partnered with Pearl wood and YOTV Channels to create a video on demand channel within the YOTV Channels mobile App called Kibanda Xpress to promote a rich catalog of local Ugandan Movies (Kiniuganda).

No one will only access YOTV Channels content and will not access the VOD channel content, to view the VOD content one will have to pay an additional fee to access any local movie content of their choice.

Yes, one must have an active YOTV subscription from any of the available subscription offers i.e., hourly, daily, weekly, and monthly.

A movie purchased will be valid for 24hrs following which it will expire, meaning one must watch the purchased movie within 24hrs.

He or she will be able to watch there purchased movie within 24hrs whether users YOTV channels subscription has expired but will not be able to access any YOTV Channels content.

Yes, one can purchase more than one movie at time e.g. Each movie having a separate expiry timestamp. e.g., if I purchase Movie1 at 11:00am it will expire at 11:00am the next day, if I purchase Movie2 at 11:30am it will expire at 11:30am the following day.

No one cannot pay for the same movie before expiry.

One pays within the app and deductions are off mobile money and not Airtime. Select movie to watch> Tap on play > you will be prompted to pay

For now, each movie goes for 1000/-

Yes, one can purchase for another by selecting “purchase from another number “on the payment option.

MTN Senkyu is the new loyalty program from MTN where customers are rewarded for being on MTN and for using MTN to make calls, to send messages, for mobile internet and for MTN MoMo.

To activate MTN Senkyu, dial *141# and select Join

You can also activate using the MyMTN App.

MTN Senkyu is absolutely free. MTN is saying thank you to all its loyal customers for their support.

Any MTN customer can sign up for the service from anywhere at any time. Just dial *141# and select Join or use the MyMTN App

After signing up for MTN Senkyu, simply use MTN voice, data, messaging or MoMo services and you will earn points.

With MTN Senkyu, you can get free voice minutes, MBs, SMS or you can also use it to pay using MTN MoMopay at any merchant.

To use your MTN Senkyu points dial *141# and select Use Points then follow the prompts.

You can use your MTN Senkyu points at any time provided you have sufficient points.

To check how many points you have dial *141# and select Check Points.

Your MTN Senkyu points are valid for 3 months and will expire if unused for that period. Use some or all of your points within 90 days or they all expire.

You can have as many MTN Senkyu points as you want.

MTN Senkyu customers can now use their points to get insurance cover. Customers can get MyHospital in case of hospitalization owing to an accident and MyLife cover in the unfortunate instance of death.

To use this service, dial *141# and select aYo Senkyu cover. You have to accept the terms and conditions and then select the cover plan.

75 points will be deducted every month for 6 months in order for you to get aYo insurance cover using MTN Senkyu.

You will get UGX 90,000 MyLife cover and UGX 120,00 MyHospital cover

You can do it directly from your mobile phone by dialing *296# select option 7, or via the aYo website: www.ayo4u.com