MTN Senkyu is the new loyalty program from MTN where customers are rewarded for being on MTN and for using MTN to make calls, to send messages, for mobile internet and for MTN MoMo.

To activate MTN Senkyu, dial *141# and select Join

You can also activate using the MyMTN App.

MTN Senkyu is absolutely free. MTN is saying thank you to all its loyal customers for their support.

Any MTN customer can sign up for the service from anywhere at any time. Just dial *141# and select Join or use the MyMTN App

After signing up for MTN Senkyu, simply use MTN voice, data, messaging or MoMo services and you will earn points.

With MTN Senkyu, you can get free voice minutes, MBs, SMS or you can also use it to pay using MTN MoMopay at any merchant.

To use your MTN Senkyu points dial *141# and select Use Points then follow the prompts.

You can use your MTN Senkyu points at any time provided you have sufficient points.

To check how many points you have dial *141# and select Check Points.

Your MTN Senkyu points are valid for 3 months and will expire if unused for that period. Use some or all of your points within 90 days or they all expire.

You can have as many MTN Senkyu points as you want.

A user can take multiple loans as long as they are within their Total Credit Limit

This is an automated score calculated based on usage of MTN Services, to determine the maximum total value of loans which a user may take

When you initiate to borrow a loan by dialling *146#, you will be presented with only the offers that fit in your credit limit

The loan value will be automatically deducted off the user’s recharges until the full loan taken is recovered

Ayoba is a free Instant messaging app for your Android mobile phone.

No.

MTN has partnered with Progressive Tech Holdings Limited to enhance communication needs of MTN customers by providing an IM service. Ayoba is made in Africa.

• Android devices Only. iOS is coming soon.
• Ayoba has No web version.

• MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.
• Ayoba users can receive SMS notifications of messages received in Ayoba when Offline; for MTN to MTN customers, the SMS messages are not charged
• Ayoba customers can also within Ayoba send and receive SMS from non Ayoba users (e.g. on feature phones); for MTN to MTN customers, the SMS messages are not charged.
• In addition to English, Users in Uganda can choose Luganda and Swahili as their languages on Ayoba
• Ayoba customers can initiate a Mobile Money transfer to another number while within Ayoba. (Coming Soon)

You can download the Ayoba App from www.ayoba.me (this is zero rated) OR from Play Store, (Normal data charges apply).

Yes.
You can make voice calls on Ayoba. These will be charged like normal Voice calls.

No.
This feature is currently not available.

MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.

No.
It is zero rated SMS for MTN to MTN.

No.
It is zero rated SMS for MTN to MTN.

No.
MTN customers are not charged for the SMS. It is zero rated SMS.

Ayoba. It is zero rated SMS.

Ayoba. It is zero rated SMS.

Yes, an MTN customer can send and receive MoMo using Ayoba please note sending MoMo through Ayoba is for only MTN customers and does not apply to non-MTN customers hence to other networks

No,
one cannot send MoMo through Ayoba when roaming, sending of MoMo through Ayoba sender and receiver should have the same sim card country e.g. both should be in Uganda and the same MoMo country currency which is shillings in Uganda

Yes, one must have a Data connection or Wi-Fi to send MoMo through Ayoba

No, an Ayoba cannot send MoMo to a non Ayoba User, both sender and receiver must be Ayoba users

Receiver’s number must be added to the contact list.

A journey on how to send MoMo through Ayoba 

• Go to chats
• Start chat with the person you want to send to
• Tap Attachment icon
• Tap/select Money
• Tap/select send MoMo
• Enter Amount to transfer and reason
• Tap send button
• You will receive a request to enter pin
• Both Sender and Receiver get notifications of the transaction

Below are screen shoots of the journey

MUSIC ON AYOBA 

This is a new exciting feature on Ayoba to enable us enjoy variety of music genres

All you must do is go to channels and search for MusicTime Uganda and you will view all the different play lists, you can view and play/listen to any of your choice as seen in the screenshots below

GAMES ON AYOBA 

Enjoy lots of games on Ayoba as well, all you must do is to go to channels and search for Ayoba games

Select any game of your choice and play no need of subscription

Afya Pap is an app that you can download on your phone that simplifies the management of chronic illnesses like diabetes and hypertension.

Afya Pap is available to download for free from the Google Play Store and will work on Android smartphone running Android 4.0 and above

Currently, Afya Pap is only available on Android smartphones.

We aim to respond to your question within two hours, however sometimes due to demand it might take slightly longer.

This depends on what type of question you ask! Any medical question is responded to by one of our doctors. If you ask a question about diet, one of our nutritionists will respond and the same goes for an exercise-related question, where one of our sports scientists will respond.

Whenever you take your blood sugar or blood pressure reading then simply go to the health section in Afya Pap and click ‘Enter Reading’ to add a new entry. You can set reminders here too so that you don’t forget to take your readings.

Yes, you can! We understand it’s important to save your data which is why we’ve designed Afya Pap to work ‘offline first’. However, certain features do require small amounts of data so if you want to ask a question to our specialists, you do need to be online to send and receive your response.

Please get in touch with the Afya Pap support team who will gladly assist you. You can send an email via info@baobabcircle.com or enter your feedback directly within the app via your profile.

If you forget your password just click on the ‘forgotten password’ button, enter your phone number and you will receive a code via SMS. After you submit the code you can reset your password.

Afya Pap is currently available in English, Kiswahili. Luganda and Arabic. We will continue to add more languages to make it as personalized to you as possible!

Every MTN customer who signs up to Afya Pap enjoys a 14-day FREE trial after that, they are required to pay Ugx 4000 per month which is inclusive of data to use the app.

You can pay for your subscription through MTN mobile money using the Afya Pap app. To pay for your subscription, 

Step 1: Open the app, click on subscription >> add 1 month then select continue, 

Step 2: Select Mobile Money and click continue

Step 3: Select MTN Mobile Money and click Continue

Step 4: Select “Make Payment”

Step 5: you will be prompted to enter your MTN MoMo pin to complete the payment

Step 6: You will receive a confirmation of successful payment

Of course. You can opt-out of your subscription at any time.

We value privacy more than anything else and for that reason, your data remains confidential. Your data is anonymously stored on an encrypted server that prevents anyone else accessing it so you can remain confident that no one else will see it unless you want them to.

Absolutely not. We believe that you own your data, so unless you opt into sharing it, we never pass it on to anyone else.

Measuring blood glucose levels anytime, anywhere is now possible with Afya Pap compact smartphone-based glucometer. With this mobile-based glucometer, you can effortlessly take readings, sync with the Afya Pap app and maintain a log of all your previous readings to understand the pattern of sugar levels. This not only allows you to make necessary changes in your diet and lifestyle but also helps your doctor monitor your medication.

What’s included in the starter pack?

• 1 Smartphone Glucometer
• 50 Strips
• 50 Lancets
• 1 Lancing device
• 1 User manual

• Compact, easy to carry and plugs into the audio port of your smartphone.
• Works seamlessly with Android devices.
• Sugar level readings are instantly shared with the Certified Diabetes Experts and doctors who then guide for diabetes management.
• Alerts a network of your family, doctor and Certified Diabetes Experts in case your blood sugar readings are not in a safe zone.
• Buy from our partner pharmacies and enjoy at home expert diabetes care.

A Glucometer is a device that determines the concentration of sugar in the blood. Afya Pap Smart Glucometer simply plugs into your Smartphone and when you take a reading, it gets automatically saved on your mobile and is instantly shared with family, Doctor and our Certified Diabetes Experts.

Afya Pap Smartphone Glucometer plugs into the audio port of the phone using the 3.5mm jack. It works seamlessly with Android devices. When you take a reading, it is constantly monitored by Afya Pap Certified Diabetes Experts who periodically guide you on different aspects of lifestyle management.

Yes! This small, tiny and sleek looking device is your very own glucometer in a new avatar. The smart features, capability and the glucometer price makes it stand out from the other standard meters.

No! you just need the Afya Pap glucometer and an Android phone with the Afya Pap app installed on it.

The Afya Pap glucometer is a much smaller, neater and compact design than others. It connects to your phone and helps you record your sugar levels on the app and see your blood sugar trends through simple graphs. Your readings are also automatically transmitted to our Doctors who monitor and track your progress and proactively guide you to better manage your diabetes.

1 year

You must have an Android smartphone

We have stocked most pharmacies in Kampala with the strips.

Yes! Absolutely. We do not just build technology we design it, test it and then re-test it. The device is Certified and follows the necessary protocols for accuracy (+/-15%). It has been compared and tested with other well-known glucometers in the market.

Afya Pap is currently available in Kenya, Tanzania, Zimbabwe, Zambia and Uganda. If you’re not in one of these countries, Afya Pap will be coming to you soon! 

YOTV Channels is a streaming service that allows customers to watch a wide variety of the best Uganda’s live TVs and Radio Content on a SmartPhone and Computer.  Just download the app on your phone/tablet, then sit back and enjoy.

YOTV Channels offers a unique solution for customers who are unable to watch on a traditional TV set. YOTVChannels allows you to watch TV even when you are Mobile.

YOTV Channels is strong on local Content. Over 20 TV Stations and 10 Radio stations.

• Pause Live TV and attend to some pressing things at home
• Rewind Live TV and do not miss any thrilling moment
• Record any program for later viewing
• Catch up on all you missed TV shows up to 2 days back
• And an electronic Programming guide 
• It is affordable 
• No need to dial a code for subscription is within the App
• Subscription is for both access and data one doesn’t have to pay twice

• On your Smart Phone.
• Download the YOTV Channels APP from the Google Play Store or iOS
• Register using your Phone Number and sign in with the One-time Password (OTP) you receive.
• After registration one gets a 30-day FREE TRIAL

At the end of the 30-day free trial, one can subscribe to any of the bundles below and subscription is with the App.

• 500 – 1Hour
• 1,000 – 1 Day
• 2,500 – 1 Week
• 10,000 – 1 Month

NB: These bundles include Mobile Data and Subscription. So, you are billed once for both

Go to  

Account >Select purchase >Select an offer of your choice >You will receive a pop-up message from MTN Mobile Money > Enter your MM pin and the charge will be successfully deducted.

• Go to the program line up, select the program you want to record then select “info” then select the record option. It will automatically record when the program starts
• To retrieve the recorded content tap on the recordings option on the home page

Option 1

• Make sure their internet Access point Name is MTN Uganda, APN internet
• Ensure their VPN is off

Option 2

• Uninstall and install the application
• If their google play store is taking long to load, download the app using this link http://onelink.to/yotvchannels

Yes Visit www.yotvchannels.com  and use the same credentials that you use on your phone

• Daily bundles are valid until midnight of the day of activation
• Weekly bundles are valid for a week from the day of activation

• Daily SMS bundles are valid for MTN to MTN SMS messaging only
• Weekly SMS bundles are valid for MTN to MTN SMS messaging only

Dial *160*2*6# and press OK.

You will be charged on a per-minute basis.

10, 30 or 60 minutes when the bundle is activated.

For the 10 and 30 minutes weekly offers, two packages are available, and the packages are categorised.

4G is the 4th generation of mobile network technology, giving you faster speeds and an overall better internet experience. You’ll definitely notice a difference when you’re gaming, streaming, downloading and surfing. It’s fast.

In a word – speed. MTN 4G provides lightning fast mobile internet speeds (over 100Mbps). Impressive right? MTN 4G is available in nationwide.

4G is a data-only network. That means that when you make or receive a call, your service will automatically switch from 4G onto the MTN 3G network. When you make or receive a call, you’ll notice the ‘4G’ or ‘LTE’ symbol on your screen will switch to a 3G symbol. When you finish your call, your service will reconnect back onto 4G where available.

Video content uses a lot of data to stream/watch/download. The Star Times bundles are cheaper compared to normal data bundles making it more affordable to watch Star Times content. So, as a user, you get to watch for the specified data bundle period e.g. 2 hours without fearing that you will run out of data

Dial *165*4*7# and Select StarTimes

Unlike normal bundles whereas a user you track your usage based on volume of data used i.e. MBs, with time bundles you don’t worry about MBs. You just track time e.g. how much time of the 2-hour bundle have you used up.

The timer starts when after buying the bundle you login to the Startimes App. It goes on for as long as you are accessing the Startimes app whether just browsing, streaming content or downloading it.

The timing only references the total period of time spent consuming content on the StarTimes App. E.g. if you buy a 2-hour bundle, and watch for 10 minutes and stop, the time counter stops. When you come back later and watch for another 20 minutes and stop, your total time used will be 30 minutes. This goes on until your total usage is equal to 2 hours. Then the bundle expires.

Yes. The bundles will expire with 24 Hours. In other words, any bundle you buy must be used within if 24 hours. After that it expires automatically whether used OR not used at all.

In such a case you get additional time on your data bundle. The total time is cumulated, and the expiry of your data is based on the last bundle activated.  E.g if you activate a 2-hour bundle at 1pm and use 30 minutes of it. Then you activate another 2hour bundle at 4pm, then you will have a total 3 hours and 30 minutes time and expiry of your data will be at 4pm the following day.

No. The total bundles activated will not exceed a total of 24 Hours. Where the total bundles being activated can accumulate a total of more than 24 hours, the last bundle activation attempt will be declined with the appropriate notification.

No, this is not possible.

Yes. Dial *165*4*7#, select Startimes and under Buy Startimes Data bundles, choose, “Buy for Others”

Dial *131# or dial *160*2*2#, select Music and Video and then select the Bundle whose balance you’d like to check.

When you activate a Star Times TV bundle, whenever you are logged into the Star Times app your usage is automatically on the TV bundle.  If you don’t have an active TV bundle, your usage is automatically on your normal data bundle. Note that your Startimes TV bundle is ONLY used for Star Times App, any other sites you visit will use your normal data bundle.

Video content uses a lot of data to stream/watch/download. The DSTV Now bundles are cheaper compared to normal data bundles making it more affordable to watch StarTimes content. With the DSTV Now bundles, you get to watch all you want to watch for a specific period e.g. 2 hours without fearing that you will run out of data

Dial *165*82# and Select DSTV Now then follow the instructions

Unlike normal bundles, where as a user you track your usage based on volume of data/MBs used, with time bundles you don’t worry about MBs. You track your usage by time e.g. so if you want to watch a football match, you buy a 2-hour and never worry about running out of data mid-way your viewing.

The timer starts when after buying the bundle, you log into the DSTV Now App. It goes on for as long as you are accessing the DSTV Now app whether browsing, streaming content or downloading it.

The timing only references the total time spent consuming content on the DSTV Now app e.g. if you buy a 2-hour bundle and watch for 10 minutes then stop, the time counter stops. When you come back later and watch for another 20 minutes and stop, your total time used will be 30 minutes. This goes on until your total usage is equal to 2 hours, then the bundle expires.

Yes. The bundles will expire with 24 hours. In other words, any bundle you buy must be used within 24 hours of buying it. Thereafter, it expires automatically whether used up or not.

In that case you get additional time on your data bundle. The total time is cumulated, and the expiry of your data is based on the last bundle activated e.g. if you activate a 2-hour bundle at 1pm and use 30 minutes of it. Then you activate another 2-hour bundle at 4pm, then you will have a total of 3 hours and 30 minutes time and expiry of your data will be at 4pm the following day.

No. The total bundles activated will not exceed a total of 24 Hours. Where the total bundles being activated can accumulate a total of more than 24 hours, the last bundle activation attempt will be declined with the appropriate notification.

No, this is not possible.

Yes. Dial *165*82#ok and select option 2.

Dial *131# or dial *160*2*2#, select Music and Video and then select the Bundle whose balance you’d like to check.

When you activate a DSTV Now TV bundle, whenever you are logged into the DSTV Now app your usage of the TV bundle is automatically shown.  If you don’t have an active TV bundle, your usage is automatically on your normal data bundle. Note that your DSTV Now bundle is ONLY used for DSTV Now app, any other sites you visit will use your normal data bundle.

No prepaid roaming customers shall not be able use the DSTV data bundles while roaming It will only apply when they are back on the home network.

Yes, if the DSTV data bundle is expired or used up and customer is still streaming normal data bundle will be consumed, but if the DSTV data bundle has not expired or used up The DSTV data bundle takes priority over the normal data bundle.

The difference between the two, the DSTV data bundles are time based unlike the normal data bundles, Dstv data bundles are designed for streaming unlike the normal data bundles.

Yes, one can use the normal data bundles for streaming.

For Dstv data bundle activation failures or it’s the normal data being deducted and not the DSTV data bundle escalation is on the MTN side (VAS team through remedy) Anything to do with App failure escalation e.g. failure to log in, password reset issues are escalated to DStvUganda@multichoice.co.za.

• Desktops via web browser
• iOS10 or higher
• Apple TV 4th Gen or newer
• Android 4.4 or above (Must be Google certified and must not be rooted)
• Android Boxes running android TV OS and Google certified.
• XBOX One, One S, One X

Samsung smart TV’s running Tizen OS (selected Tizen models from 2015 onwards) LG Smart TV’s Running WebOS 3.5 and 4.0 (Most 2017 and 2018 models) Hisense Smart TV’s (select models from 2018 onwards) (If you do not find it in the app store it is not supported, or your app store is not set to SA)

• Chrome version 53+
• Firefox version 47+
• Internet Explorer 11+ on Windows 8.1+
• Microsoft Edge on Windows 10+
• Safari 9+ on Mac OS X 10.11+​

It’s a subscription-based music streaming service. On TIDAL consumers can get full access to music with high sound quality, high quality music videos and expertly curated editorial.

• TIDAL is currently owned by Jay-Z and a variety of other successful music artists, making it the first artist-owned streaming service in the world. Among the benefits of TIDAL
• Over 50 million songs of high quality and over 150,000 high quality music videos
• International and Local Music
• Exclusive content releases only available on TIDAL
• Live experiences that are exclusive to TIDAL

Users can stream TIDAL Music from both Smart Mobile Devices (Smartphones, Tablets) and Desktops

Service is available on both Android (Android: OS version 6+) and iOS devices (iOS: OS version 10.3+); OS Window 7+, mac OSX 10.9

Step 1: Dial *165*66# and Select TIDAL

Step 2: Activate a Subscription of your choice

IF it is your first time on TIDAL: Select and activate TIDAL FREE trial- This will give you a one- time FREE trial of TIDAL for 30 days. If you don’t want the FREE trial, proceed to activate a paid for subscription.

If you have already completed your FREE trial on TIDAL: Select and Activate a subscription of your choice. You will have to pay for the subscription

Step 3: You will receive 2 SMS one with your TIDAL Logins and another with a link to the Appstore OR PlayStore to download the TIDAL App.

Step 4: Download and Install App

Step 5: Open App and Click Login

Step 6: Enter your username and password (as provided in the SMS)

Step 7: Click Login

Click here to watch “How to Video”

• As part of the service, all first-time users are given the option to try the service for FREE. This is a ONE Time only offer aimed to introduce users to TIDAL Music streaming service.
• With FREE trial a user gets 30 days of unpaid access to TIDAL music streaming. This also includes data.
• At the expiry of the FREE trial offer, a user MUST activate a paid for subscription to continue accessing TIDAL.

You pay using MTN Mobile Money (MTN MoMo). Dial *165*66# and Choose any of the options from 2 to 4.

Subscription ONLY: This gives a user access to TIDAL service. However, the user must also activate a normal data bundle to stream music

Subscription with DATA: This gives the user access to TIDAL Service including data meaning that the user does NOT buy data to stream the service.

MTN Pulse Offer with DATA: This gives the user access to TIDAL Service including data meaning that the user does NOT buy data to stream the service. Further, this a discounted offer limited to MTN Pulse customers. Non MTN Pulse customers who attempt to activate it will get a decline.

A customer can choose any of the options below at the price indicated below:

No. You can pay ONLY with MTN Mobile Money

TIDAL has all kinds of Music: Hip Hop, Reggae, RnB, Jazz, Country, Gospel, Nigerian, Ugandan, South African etc.

No. It has a rich catalogue of both international and local Music

Some of the local artistes include; Chameleone, Rema, Bebecool, Geosteady, Radio & Weasel, Beenie Gunter among others

“Message when downloading TIDAL APP: Your Device is not compatible with this version”

Reason: It means that the Android OR iOS version on your phone is not compatible with the TIDAL App.  Therefore, you will not be able to successfully download the TIDAL App

What to do to use TIDAL in this case: Upgrade your device to Android: OS version 6+ OR iOS: OS version 10.3+, Desktop: OS Window 7+, mac OSX 10.9

Step 1: Login to TIDAL

Step 2: Go to My Collection

Step 3: Click on Settings

Step 4: Click on Username (i.e. Your number)

Step 5: Scroll down to Change Password

Message when downloading TIDAL APP: No Connection – Tap to refresh

Reason: You have no data connection to allow you to proceed to stream music on TIDALIf you have activated the FREE Trial (it includes data) OR Subscription with Data offer (it includes data). Try one of the following:

• Check that your Mobile Data is enabled
• Check that you have the correct settings for your APN: Yellopix.mtn.co.ug

If you have activated a subscription ONLY offer, Activate a MTN Data bundle

Reason: Normally when a user activates TIDAL offer for the first time, the user receives a Welcome SMS with login details: Username and Initial Password

Due to a network constraint a user may not receive. As a result, the user cannot log onto TIDAL, yet the service has been activated for the user

What to do to use TIDAL in this case:

As a standard, a user’s name on TIDAL is the MTN number in the format 2567XXXXXXXX. In this case “Request for a Password Reset”. This will allow you to get a new password so that you can login. Follow these steps:

• Open TIDAL App
• Select Login
• Enter username i.e. Your MTN number starting with 256
• Click reset password
• You will receive a SMS with a link to reset password
• Click link and follow instructions
• Enter new password of your choice
• Once successful password change, Open TIDAL App and Login

Reason: TIDAL is an international service available in over 50 countries. In other countries usernames are linked to email OR Facebook/Google+ Logins. In Uganda your MTN Number is your username.

What to do to use TIDAL in this case:

• Close the TIDAL App
• Dial *165*66# to activate a TIDAL Subscription
• Receive SMS with login details
• Open the TIDAL App
• Select Login
• Enter username i.e. Your MTN number starting with 256

Reason: If your TIDAL Subscription is still active, then you don’t have to subscribe again. Simply download and re-install the TIDAL App, then login

If your TIDAL Subscription has expired, then download the TIDAL App and then subscribe again to TIDAL by Dialing *165*66#

18. How do I Recover OR change my Password?

• Open TIDAL App
• Select Login
• Enter username i.e. Your MTN number starting with 256
• Click reset password
• You will receive a SMS with a link to reset password
• Click link and follow instructions
• Enter new password of your choice
• Once successful password change, Open TIDAL App and Login

Upon dialing * 165*66# and attempting to activate an offer:Meaning: User is attempting to activate a TIDAL Offer, yet user already has an active offer. The service does not allow you to have more than one active offer at a time. Consider other ways to solve problem that user may be facing​Meaning: This could be to any network issue including connectivity. User should try transaction again.